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Oracle

Re: Upcoming Help Changes + Feedback


@pm-smayer97 wrote: 

I think the metric for rewards needs to be more multi-faceted, for example including the number of accepted answers, or something. Or maybe even forgetting Bravos altogeter (nooooo..... ;-) ) but using Accepted Answers or something else that better measures quality of answers.

 

Anyway, just some thoughts.


This is already part of the calculation I am sure.  The issue here is we have people who start a thread and then select their own post as the solution.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Upcoming Help Changes + Feedback


@Luddite wrote:

"we want your opinion on the most useful Leaderboard (Top Bravoed Authors) timeframe."

 

a) current timeframe for all but top 1%

b) top 1% should be based on last 6 months not 30 days


Percent isn't "really" known until distributed/announced. Are you saying that the window of top 1% should be 6 months for the reward? The fact that rewards are monthly and reset monthly doesn't match that thought.

I'm similar to srlawren where I don't exactly watch the leaderboard. I just do what I can here with the amount of time my spouse lets me waste. Smiley Happy

Oracle

Re: Upcoming Help Changes + Feedback


@z10user4 wrote:
I just do what I can here with the amount of time my spouse lets me waste. Smiley Happy

As @mimmo amusingly described it once: "a year and half of hearing wife say what are you doing, why haven't you taken out the garbage yet."  LOL

Oracle

Re: Upcoming Help Changes + Feedback

@z10user4 Yes I was confused and conflated "encouraging participation" with "rewards". Have edited my post to reflect that the question is to somehow have the leaderboard encourage participation by new contributors.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: Upcoming Help Changes + Feedback

I don't think the leader board actually discourages or encourages participation.

 

Someone with issues comes asks a question hopefully gets an answer then in most of the cases dissapears.

 

The people that help others on a constant basis will use the 30 day to see roughly where they stand in the reward calculation.

 

If you believe the number of bravos is daunghting to new customers and makes them not participate, simply don't show the number of bravoes received.

 

Also it might be better to encourage quality answers vs quantity.

 

Can a delay be implemented when replying. Ie no replies submitted within 5-10 minutes of a post? (Like when outlook delays sending an email for 5 minutes)

 

 

 

 

 

Oracle

Re: Upcoming Help Changes + Feedback


@mimmo wrote:

 

Can a delay be implemented when replying. Ie no replies submitted within 5-10 minutes of a post? (Like when outlook delays sending an email for 5 minutes) 


While that might be useful in evening the playing field for those who are not at the keyboard at the time of the post, this can actually be less than optimal for the customer who needs a reply as soon as possible.  There are some answers that can be short, or even yes/no, and wouldn't require much time to type out.

 

I get why you suggest that though.  As a way to counter those who habitually get a placeholder post in first, maybe there could be a limit to the number of edits that can be made to a post before it becomes ineligible for solution/bravos?  Or a time limit, after which an edit makes it ineligible for solution/bravos.

Re: Upcoming Help Changes + Feedback

I too  beleive that Community members want to see bravos totals for the current caldendar month, and not for past 30 days, although I have selected 30 days because that's the closest, which is already the default when checking the leader board.

Mayor / Maire

Re: Upcoming Help Changes + Feedback


@computergeek541 wrote:

I too  beleive that Community members want to see bravos totals for the current caldendar month, and not for past 30 days, although I have selected 30 days because that's the closest, which is already the default when checking the leader board.


@computergeek541Calender month, or review period? The calculation (magic forumula) on rewards is done during review period, not at 12:01am on the 1st? After the review period is completed, then the pm staff starts working on the article/mspaint of our names.

 

"Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date."

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Re: Upcoming Help Changes + Feedback


@RobertQc wrote:

@computergeek541 wrote:

I too  beleive that Community members want to see bravos totals for the current caldendar month, and not for past 30 days, although I have selected 30 days because that's the closest, which is already the default when checking the leader board.


@computergeek541Calender month, or review period? The calculation (magic forumula) on rewards is done during review period, not at 12:01am on the 1st? After the review period is completed, then the pm staff starts working on the article/mspaint of our names.

 

"Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date."

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164


We've talked about this before.  My gut is telling me that it is calendar months, but I suspect that Public is likely never going to tell us.  And, is there really a review, or is it an automated computer script?  If it's automated, there really isn't any reason for there to be the fluctuation in dates betwen the 1st and 6th. 

 

Oracle

Re: Upcoming Help Changes + Feedback

I don't even think there needs to be a visible leaderboard.  Post a link on the main page and if people want to visit the leaderboard let them.  If it is going to be visible I think a reset for each reward period is required that way someone knew coming in doesn't see 800 Bravos and think they will never get a reward but instead see 0's or 10 something like that it is more realistic to think that you can gain a better reward.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *