Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[iPhone_PM_User]

This is my official complaint to Public Mobile. I oppose the forced switch to the new points program. We joined this service because the company guaranteed rewards as long as we stayed as active customers. This is now a bait and switch. 

Complaint form to CCTS that we just filled out: https://customervoice.microsoft.com/Pages/ResponsePage.aspx?lang=en-us&id=M-0t2FuABEmsWJ5uVT7p8NMdJN...

[EdN]

Does anyone know if there is a way to submit something similar to a class action lawsuit against Public Mobile to CCTC so all of us don't have to submit individual complaints?

[iPhone_PM_User]

everyone needs to file a complaint with Public Mobile here on the forums first, then complain to the CCTS!!!

https://customervoice.microsoft.com/Pages/ResponsePage.aspx?lang=en-us&id=M-0t2FuABEmsWJ5uVT7p8NMdJN...

[EdN]

PM should give the option of points vs data for the enforced migration.  PM charges $15 per 1gb of data as add on.  I'll take 450 points over the 30gb data offered that   I cannot use.

[ShawnC13]

@Stelawrat If it was deleted that was a PM staff member as Oracles can't delete anything.  If it has been deleted or moved there is no way for you to see it even if a link was provided.  

Ok time to take a break from here for awhile

[HALIMACS]

Truth be told @hTideGnow  @ShawnC13 , and others who are frustrated, I fully understand why folks are pissed off.

Name-calling is completely inappropriate - however directing ones comments at J_PM is completely appropriate   (no offense to J_PM)   so long as they re not personal.

While she may be just the "messenger", she's the ONLY employee of Public Mobile that paying customers can engage in any meaningful way on this forum - the only way to make one's comments known to the entity known as Public Mobile.   Sure, they could engage the customer support agents, but we all know that's a useless exercise with their canned responses.   Further, that's not their role and it's more account-specific rather than policy driven.

So I get the frustration and anger, but yes, name-calling and making it personal is completely and utterly inappropriate.

[dabr]

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@Y4J259 wrote:

PM need to make this right. If they're upping old rewards customers monthly fees by $7, they should offer a meaningful gift. 

My suggestion would be that those on $34 plans get $29 offers (same plan). Those on $15 plans get it for $10 etc. 

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@Y4J259   Unfortunately, PM dropping the price for the $15 plan to $10 is never going to happen as they increased the price of their original $10 plan with very basic features (50 mins/in/out and 50 texts) by 30% a couple of years ago.  Actually I came to PM because of that plan (but upgraded to $15 plan shortly after).  However, I agree with your first suggestion which should still net PM a good profit.

[Stelawrat]

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@ShawnC13 wrote:

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@Stelawrat wrote:

Okay... so I see that my post reviewing other carriers was deleted, or maybe it's there & I'm blind as a bat! 😧

I know that there is a way to see your own deleted posts, with the reason why, but I can't seem to find that either. I'm normally more adept than this, trust me. 😛

Would appreciate it if someone could please post that link to deleted posts. Thank you. o/

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I am not sure what post you are referring to but posting/advertising other 3rd party services are not allowed.  Thati s right out of the Community guidelines

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Thanks Shawn!

I thought the way I did it wasn't against tos, i.e., I didn't link any of them, didn't indicate any price points. Only gave a summary of their customer reviews, which honestly, were all pretty bad. 

The only links I included were to the BBB, reddit, that kind, which I thought would be okay. 

I know you must be fed up with this whole thing & appreciate your patience. Can you please link, or tell me how to see my deleted posts / reason why spot? I can't remember how to do that & it doesn't seem to be listed in the help topics. 

I'm going off now, so no rush! 

[hTideGnow]

Well said @dabr . Honest , putting those offensive/inappropriate tags really sidetracked the whole discussion.  We are upset with the decision, but should not upset the staffs or Oracles.  Dont shoot the messengers.. LoL

[ShawnC13]

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@Stelawrat wrote:

Okay... so I see that my post reviewing other carriers was deleted, or maybe it's there & I'm blind as a bat! 😧

I know that there is a way to see your own deleted posts, with the reason why, but I can't seem to find that either. I'm normally more adept than this, trust me. 😛

Would appreciate it if someone could please post that link to deleted posts. Thank you. o/

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I am not sure what post you are referring to but posting/advertising other 3rd party services are not allowed.  Thati s right out of the Community guidelines

[dabr]

TBH, I'm surprised the tagging in J_PM's post wasn't disabled much earlier as there were quite a few inappropriate and definitely out of order comments being posted there although that doesn't mean customers shouldn't be able to post their legitimate displeasure about the new policy in a civil and respectful (mostly) manner.

However, since PM service (with limited customer support model) was supposedly all about savings vs competitors, especially for those on the two remaining lower priced plans, I really don't see a reason to stay here and will eventually (once some credits/add-ons are drawn down) moving the two main lines over to another provider since the price will be just a little bit more, but a lot a less than by staying here, once the legacy rewards are eliminated.

[Stelawrat]

Okay... so I see that my post reviewing other carriers was deleted, or maybe it's there & I'm blind as a bat! 😧

I know that there is a way to see your own deleted posts, with the reason why, but I can't seem to find that either. I'm normally more adept than this, trust me. 😛

Would appreciate it if someone could please post that link to deleted posts. Thank you. o/

[Y4J259]

PM need to make this right. If they're upping old rewards customers monthly fees by $7, they should offer a meaningful gift. 

My suggestion would be that those on $34 plans get $29 offers (same plan). Those on $15 plans get it for $10 etc. 

[Jeff-Broughton]

I have been a loyal customer for 6 years now, and have recommend public mobile to many people.   Now that I am losing my rewards, there is no reason for me to stay.   I can switch to fido and get the same plan.   Why stay....

[LTD2023]

Well, they have pushed this customer away. I have been with PM for years earning the old rewards and that is actually what was keeping me here. My 'device' is whitelisted and no longer works fully on PM and I need to buy an upgraded version to stay here. I was actually considering buying a new phone and staying here because my reward points was making my plan cheaper than they other provider I was looking at. Changed my mind now and will be leaving PM for the other provider because their plan will now be the same price as mine here but also I don't have to buy a new phone with them, my phone is not whitelisted on their system.

[mikasik2]

Where's my 240GB?  I need it for the Pokemon Go event tomorrow

[ShawnC13]

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@Zahir_h wrote:

I do appreciate the support you all have given in their community, and the fact you are raising concerns on your own area.  There is no question about that.  

I am displeased about the censorship whish is happening where we should be allowed to post the email / name of individuals at PM who we can further raise concerns to.

I also appreciate that you are honest that it's impacting your family as well.  

I do hope they actually listen to the concerns all of you are sharing

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@Zahir_h again if the same message hadn't been spammed so many times I wouldn't have done it.  Unfortunately, some would do the same if I were to unlock it.

I do as well, but from past experience and feedback we have provided on so many things it isn't promising.

[ibrahim_0109]

Unbelievable. This'll mean about a $5/month increase on 3 lines I have, and the only reason why I haven't yet left Public Mobile. I hope that PM will reconsider because this is not a good way to compensate people on the old rewards by providing them with practically useless data that expires.

[Zahir_h]

I do appreciate the support you all have given in the community, and the fact you are raising concerns on your own area.  There is no question about that.  

I am displeased about the censorship whish is happening where we should be allowed to post the email / name of individuals at PM who we can further raise concerns to.

I also appreciate that you are honest that it's impacting your family as well.  

I do hope they actually listen to the concerns all of you are sharing

[ShawnC13]

@Zahir_h like I said I only locked it once there was repetitive tags.  I am also out here saying I did it.  I don't know who actioned any previous tags in there.

[hTideGnow]

yes @Zahir_h They removed t because those are wrong and you crossed the line.  As a responsible internet user, you can post the proper Telus  complain email and. not the CEO email. You might be able to post it on another forum (still arguable ).  No forum of any provider or company will allow you to do this on their own site.  

Discuss with reason and follow the rule 

[Zahir_h]

Yes, I did add the email of the head of PM , so that we can email him directly.  It's a valid escalation which we all should have the right to do, but any posts with his name or email have been removed.   

[colleeno]

I appreciate the help that I have always received from Oracles and other Community members when I needed it in the almost 5 years I’ve been a PM customer. I’ve even answered a couple of questions when I could.

Am I happy with the upcoming change to Points from the Rewards system? No. Am I planning on leaving PM because of it? No. $34 monthly for a 50GB US/Canada Plan suits me just fine.

[ShawnC13]

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@Zahir_h wrote:

The removal of tags is also unjust.  As they were true, and gave us all a quick way to see how bad this announcement was so they removed the option to add tags.   They said it was spam, but anything which was being posted there was being removed. 

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@Zahir_h the only action I took was to turn off the tag feature when there was like 46 tags of the exact same message, that is SPAM

[shiosato]

Hopping ship to Freedom mobile, so long!

[hTideGnow]

hi @Zahir_h you are in fact one of those who boke it.  I don't see the need for offensive words, and I don't see why you need to put Telus staff names there.   We needs  calm arguments with fact. All your offensive use of words are steering this topic away from its core. 

Some people were so happy that this thread got over 1000 posts. Truth is half of them are just repeat of the same things,. Worst part is around 10 customers responsible for over 20% of the replied with pretty much the same contents. 

[ShawnC13]

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@Zahir_h wrote:

The oracles are protecting their payday every month to troubleshoot/ damage control protect the image of PM

The removal of tags is also unjust.  As they were true, and gave us all a quick way to see how bad this announcement was so they removed the option to add tags.   They said it was spam, but anything which was being posted there was being removed. 

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@Zahir_h, you obviously don't know the Oracle roll very well.  Again, I have been answering questions in this thread and being open about everything.  All the Oracles are against this decision the PM has been made and have been very vocal of how this is being received in the community, in the Oracle area.  We are posting links to direct links to threads of how this is affecting people.  When a thread gets this size I am not even sure if PM comes in and reads everyone one of the posts.  In our area we can make sure that concerns are highlighted and repeated.  I am very critical of this decision but doesn't mean I won't continue to do the Oracle roll.  Lots of decisions are made at my work that affect me doesn't mean I stop doing my job.

[Kethali]

My whole family will be leaving Public as soon as the old rewards system goes away. I was under the impression that the new points system was optional, and it definitely has way less value for me. On top of the change to the data add-ons expiring, this is just unacceptable. I've been with Public for more than 5 years due to the incredible value, which is going away to nothing once this changes.

[Frank_M]

It may be time to take this entire topic to Twitter or similar where we can discuss it without being deleted.

[Zahir_h]

But also the ones which aren't attacking people were being removed.   Eg some of the ones I saw were 

File a CCTS complaint, no loyalty, unethical, loss in value.   I don't see how those were offensive.