Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[auk]

Wait, we were supposed to get an email? I just got a large amount of data suddenly that I have to spend within 5 months, which isn't ever going to happen because I don't really use my data all that much. I had no idea what it was for, and had to stumble upon this thread thanks to the nice people on Reddit, how am I supposed to complain about having my service that I've paying for years changed without my acknowledgment or consent?

[ily]

Here are the steps I'm taking in response to this horrific announcement:

1. Contact customer service expressing my deep dissatisfaction and asking to opt out of this forced migration. This is basically my attempt to resolve the issue with the provider, as per CCTS guidelines.
2. Mark March 18th on my calendar: if the issue isn't resolved by then, I will file a CCTS complaint.
3. Mark May 1st on my calendar: if I'm forced to the new points system, I will immediately port out!

[Leela3]

This is because it's just so bloody greasy and PM needs to be made clear on the subject.

[Wolfcore]

Their belief is that all of these people complaining about the announcement, aren't actually going to leave. They believe that they are false threats. And even if some do leave, they know that they have lots of wiggle room in terms of profit, because they'll be saving a ton of money by getting rid of this old program.

What I don't think they're truly respecting though, is the sheer amount of negativity this move will bring to their reputation, and how much it may cost them in terms of CCTS fees. Ultimately, between the people that do leave, the CCTS fees, and the destruction of their reputation, I personally believe it'll end up costing them far more than if they were to just grandfather these people in with the old system. I've seen brands destroyed over far less.

[Zahir_h]

Yes they are.  

Oracle @ShawnC13 removed the option to silence the truth 

[ShawnC13]

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@Wolfcore wrote:

You're not losing your $20 credit per month, as far as I know. You'll be affected in terms of other rewards, as will people you know, but that doesn't change anything I said. You're still continuing to do the tasks of the Oracles BECAUSE you're trying to protect your benefits. Which ultimately requires you to protect PM.

If not, why did you remove tags? The answer to this is all that matters.

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@Wolfcore , The other community members who always participate are not losing those rewards either.  For all of my other lines this affects those  and most of them are maxed out at $7 a month so this is a big financial hit, but still the place that works best for us.

The tags were just spamming the community.  The same message over and over is spamming

[CalvinW]

Why can't we tag now? It was all relevant tags. Is Public Mobile restricting our freedom of expression too?

[Handy1]

Yes it seems it one of the very firs things of 4 things to start the complaint 

[Leela3]

Well said and thanks to the community for helping me troubleshoot over the years! I appreciate you all unlike PM.

[Zahir_h]

I too have not received any email communication.  Their post stated by March 8th.  As this time as passed, they did not comply with their duties to notify us. And as such we have a slim case to also leverage with CCTS.   

[fixin]

@Handy1 - Yes, most likely that.

There isn't one though with PM, but is it asking you for one? 

[Handy1]

@fixin  Do I just send in a screen shot of my payment page . Where I find a service contract for the CCTS 

[Leela3]

They definitely would not be able to manage all of the calls   from furious folks tired of the ruthless greed we are experiencing in this country!

[joe_df]

Here's the actual info page if anyone whats to read about it:

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

They boast that it will be "more rewarding" and it's to provide "the best possible value"...

A huge problem with this, is that I didn't even receive a proper email notice for this. Many users don't even use the forums, so they would never know till it's too late... This is a true lack of integrity. When they announced the new points system, I could not avoid seeing news about it. They sent so many emails and posted the announcement everywhere on the website...

[Wolfcore]

You're not losing your $20 credit per month, as far as I know. You'll be affected in terms of other rewards, as will people you know, but that doesn't change anything I said. You're still continuing to do the tasks of the Oracles BECAUSE you're trying to protect your benefits. Which ultimately requires you to protect PM.

If not, why did you remove tags? The answer to this is all that matters.

[fixin]

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@Handy1 wrote:

Can someone share with me how . How  to make a formal complaint to CCTS and I have to first send that to support is my understanding . Is there a form for CCTS i have to fill out and where do I find it 

---

Here is the complaint link for CCTS if you want it.

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

[Handy1]

Can someone share with me how . How  to make a formal complaint to CCTS and I have to first send that to support is my understanding . Is there a form for CCTS i have to fill out and where do I find it 

[hairtothepie]

Probably a good thing we can't call them.

[ShawnC13]

@dudesbot totally wish I could.  I have messaging into the CSA as well to follow the proper process for a CCTS file as well

[dudesbot]

@ShawnC13 

Can you please edit it to reverse this bad decision? It would be much appreciated 😊

[_ToxicFire_]

I have a couple lines on the old system i had given to family and it helps getting $7 off per month. My new lines i have for my self and vehicle the new points system is not good at all. They need to make it a bit better. auto pay bonus even $1 and some loyalty bonus would be nice.

[Wife_13]

Wow! I am so exicted about the points. I lose my $2.00 auto pay per month for $1.45 in points. I lose my $4.00 monthly loyalty for $10.00 in points once a year.

Yup If you loved the Public Rewards wait till you get Public Points, That is what Publics says about their points.

The problem here is Public can't do math!

[Zahir_h]

The tags were a true description of what PM / Telus was doing.  I see nothing wrong with us being able to see quick points about how bad this is and the truth behind the glittered up crap which was posted.  

[ShawnC13]

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@Wolfcore wrote:

He's gotta protect his monthly payment by protecting those who provide it. Tags were making them look bad.

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@Wolfcore, this affects me financially as well, but I will continue to do the tasks of Oracles

[Wolfcore]

He's gotta protect his monthly payment by protecting those who provide it. Tags were making them look bad.

[ShawnC13]

@Zahir_h I didn't edit any of the message at all.  I just removed the ability to tag the post.

[ShawnC13]

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@fixin wrote:

@ShawnC13 - Thanks for removing the tags option on the post!

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@fixin all good I didn't edit any of the messge just restricted tagging

[Zahir_h]

@ShawnC13  why have you edited the  OP ?  To cover for PM as they missed the ball in sending out emails to their subscribers by March 8.   And now you say we will be notified by test.

Again, can you can ensure all subs get their texts.  What if we are out of the country where you do not allow us to receive texts messages internationally?   

PM give us no frills services, we are ok with this due to the rewards system which is currently in place.  Without this rewards, what benefits are we getting for no frills services.  

Why removing the option for tags ? Why can't we post tags so that users know what's really happening to them 

[fixin]

@ShawnC13 - Thanks for removing the tags option on the post!