Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Handy1]

Yes it seems it one of the very firs things of 4 things to start the complaint 

[Leela3]

Well said and thanks to the community for helping me troubleshoot over the years! I appreciate you all unlike PM.

[Zahir_h]

I too have not received any email communication.  Their post stated by March 8th.  As this time as passed, they did not comply with their duties to notify us. And as such we have a slim case to also leverage with CCTS.   

[fixin]

@Handy1 - Yes, most likely that.

There isn't one though with PM, but is it asking you for one? 

[Handy1]

@fixin  Do I just send in a screen shot of my payment page . Where I find a service contract for the CCTS 

[Leela3]

They definitely would not be able to manage all of the calls   from furious folks tired of the ruthless greed we are experiencing in this country!

[joe_df]

Here's the actual info page if anyone whats to read about it:

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

They boast that it will be "more rewarding" and it's to provide "the best possible value"...

A huge problem with this, is that I didn't even receive a proper email notice for this. Many users don't even use the forums, so they would never know till it's too late... This is a true lack of integrity. When they announced the new points system, I could not avoid seeing news about it. They sent so many emails and posted the announcement everywhere on the website...

[Wolfcore]

You're not losing your $20 credit per month, as far as I know. You'll be affected in terms of other rewards, as will people you know, but that doesn't change anything I said. You're still continuing to do the tasks of the Oracles BECAUSE you're trying to protect your benefits. Which ultimately requires you to protect PM.

If not, why did you remove tags? The answer to this is all that matters.

[fixin]

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@Handy1 wrote:

Can someone share with me how . How  to make a formal complaint to CCTS and I have to first send that to support is my understanding . Is there a form for CCTS i have to fill out and where do I find it 

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Here is the complaint link for CCTS if you want it.

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

[Handy1]

Can someone share with me how . How  to make a formal complaint to CCTS and I have to first send that to support is my understanding . Is there a form for CCTS i have to fill out and where do I find it 

[hairtothepie]

Probably a good thing we can't call them.

[ShawnC13]

@dudesbot totally wish I could.  I have messaging into the CSA as well to follow the proper process for a CCTS file as well

[dudesbot]

@ShawnC13 

Can you please edit it to reverse this bad decision? It would be much appreciated 😊

[_ToxicFire_]

I have a couple lines on the old system i had given to family and it helps getting $7 off per month. My new lines i have for my self and vehicle the new points system is not good at all. They need to make it a bit better. auto pay bonus even $1 and some loyalty bonus would be nice.

[Wife_13]

Wow! I am so exicted about the points. I lose my $2.00 auto pay per month for $1.45 in points. I lose my $4.00 monthly loyalty for $10.00 in points once a year.

Yup If you loved the Public Rewards wait till you get Public Points, That is what Publics says about their points.

The problem here is Public can't do math!

[Zahir_h]

The tags were a true description of what PM / Telus was doing.  I see nothing wrong with us being able to see quick points about how bad this is and the truth behind the glittered up crap which was posted.  

[ShawnC13]

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@Wolfcore wrote:

He's gotta protect his monthly payment by protecting those who provide it. Tags were making them look bad.

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@Wolfcore, this affects me financially as well, but I will continue to do the tasks of Oracles

[Wolfcore]

He's gotta protect his monthly payment by protecting those who provide it. Tags were making them look bad.

[ShawnC13]

@Zahir_h I didn't edit any of the message at all.  I just removed the ability to tag the post.

[ShawnC13]

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@fixin wrote:

@ShawnC13 - Thanks for removing the tags option on the post!

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@fixin all good I didn't edit any of the messge just restricted tagging

[Zahir_h]

@ShawnC13  why have you edited the  OP ?  To cover for PM as they missed the ball in sending out emails to their subscribers by March 8.   And now you say we will be notified by test.

Again, can you can ensure all subs get their texts.  What if we are out of the country where you do not allow us to receive texts messages internationally?   

PM give us no frills services, we are ok with this due to the rewards system which is currently in place.  Without this rewards, what benefits are we getting for no frills services.  

Why removing the option for tags ? Why can't we post tags so that users know what's really happening to them 

[fixin]

@ShawnC13 - Thanks for removing the tags option on the post!

[PBForMe1]

It's a real slap in the face that for our years of loyalty we get: a data addon that expires, losing our rewards system and not even able to switch to the lower priced plans because those are only for new customers.

What a way to treat the longest serving customers that stayed in these forums over the years helping other customers because the support system was so poor. 

Just unbelievable, I'm so out when this force migration takes place. 

[Wolfcore]

This thread is quickly becoming one of the most commented on, in the history of this platform. Currently in 5th place, and in a few days, will be 3rd. Only behind two threads related to PM giving away free stuff (which of course would attract lots of replies). It'll easily pass the thread about the fiasco of 2018, which is ironic.

[SeniorCitizen]

Actually it’s time for Telus to be bought out or broken up into pieces. 

[CalvinW]

Waiting for Public Mobile to crash and burn. This is basically a giant middle finger to long-time loyal customers. 

[maurelle]

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@steveb11 wrote:

Hey Public Mobile, here's a question for you: Why did you remove the post I just put up? (For the record, folks, I'm a low-budget PM customer. I'm on the $15/mo plan. I posted my review of all the other options that are out there for those who are considering a switch, as I now am. I summarized the low-budget options for 10 other providers. And then my post disappeared.)

So, Public Mobile, did I somehow violate the terms of our agreement?? Like, the way you just violated the terms of the agreement we had with respect to my loyalty rewards???

Things aren't bad enough for you that you now have to resort to censoring posts???

Wow, are you ever making me feel warm and cuddly about our relationship....

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Since it's their platform, censorship has been real here for several years now. They just have more reason than ever in this thread.

[dicecube]

All other mobile providers should offer aggressive pricing to take Public Mobile's market share before May. Missed opportunity. 

[ivel004]

Switch to FIZZ, back in October for QC, they had $9 (now $12) for 4GB + incoming text only + pay per 0.25c/minute. 50% off for 6 months with the beta in the rest of Canada. +$1 to add voicemail.

Going from $8 to $15 with 5% points is a big depreciation.