Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[mikasik2]

Looks like we are getting 1 point per month since our account was activated when migration happens.  That will be a few free months for some people.

[hTideGnow]

HI @Chalupa_Batman tomorrow is May 1st

I am on the old rewards too. I hope you can stop it and I will take the free ride

but I likely see a discouraging face from you 🙂

[Chalupa_Batman]

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@RetiredGuy1 wrote:

@LitlLdy Absolutely agree. Its been 56 days since the announcement and despite many justified concerns, questions, and overall uncertainty regarding different aspects of the changes, not a single update has been forthcoming? Methinks one can only conclude PM doesn’t care.

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It seems the CCTS cares. Let's continue to go that route. And for those of you who filed a complaint and it was denied, you probably complained about the removal of the point system. The actual complaint should be about the loss of earned credits. If you've been denied, then file again with those terms. You will have success...  at least be heard. 

[Chalupa_Batman]

Hey @hTideGnow 

It's not about "Stopping This". It's about the fact we were given loyalty credits, for me it was $7. I'm not complaining about the removal of the Legacy Rewards program, I'm..  and I'm sure I can speak on behalf of most in this forum, the removal of the credits we EARNED for being loyal to the brand. I am 99.9% positive that most here, just want the same credit on Public Points they were earning on Legacy Rewards. It's that simple.

[RetiredGuy1]

@LitlLdy Absolutely agree. Its been 56 days since the announcement and despite many justified concerns, questions, and overall uncertainty regarding different aspects of the changes, not a single update has been forthcoming? Methinks one can only conclude PM doesn’t care.

[LitlLdy]

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@RetiredGuy1 wrote:

@LitlLdy  They could have handled the forced migration better though. For example, they could have moved forward with only the points system for all but recognized loyalty much better by keeping the “one point for every month with PM” provision they so conveniently removed the day before the announcement. Instead, a subscriber of say 10 years gets the same 10 anniversary points as someone who joined PM as recent as December 2021? Pfft.

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@RetiredGuy1 , I know. It could’ve been handled much better in a few ways. They’ve lost a lot of long time loyal customers due to how they handle this situation! 😞 They have even had plenty of time to respond to their tread to address our concerns but choose not to take the time nor care to!

[RetiredGuy1]

@LitlLdy  They could have handled the forced migration better though. For example, they could have moved forward with only the points system for all but recognized loyalty much better by keeping the “one point for every month with PM” provision they so conveniently removed the day before the announcement. Instead, a subscriber of say 10 years gets the same 10 anniversary points as someone who joined PM as recent as December 2021? Pfft.

[LitlLdy]

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@hTideGnow wrote:

Thanks @Dunkman  for the information. 

So, it is a GO ahead in the end?  I thought people on this thread can stop this. 

Oh well, end of an era.  

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@hTideGnow , In my opinion there isn’t much hope on Public Mobile going back on their decision on this. 😞 This has been planned for some time. I don’t see them wanting to keep 2 different rewards systems any longer than they already have. I am surprised that Public Mobile didn’t make the switch from the old loyalty rewards right away when the points system was introduced 2 years ago. Instead it looks like they were hoping that customers would voluntarily make the switch to the points system on their own 1st.

I would very much prefer the old loyalty rewards system over the points any day.

P.S. I know I’m not @Dunkman 😆 Just putting my 2 cents worth in. 😁 

[RetiredGuy1]

Reddit (with a smattering of curse words for added colour to the conversations)

[jimbobs2023]

Nearly 1,400 posts on RedFlagDeals on this topic as well as multiple mentions in other posts on that forum.  What other forums have people been complaining on?

[hTideGnow]

Thanks @Dunkman  for the information. 

So, it is a GO ahead in the end?  I thought people on this thread can stop this. 

Oh well, end of an era.  

[Dunkman]

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@golfball wrote:

I heard the old rewards were being shut down on May 1st (tomorrow). Is that true?

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@golfball 

Yes, starting tomorrow, legacy rewards customers will be migrated to the new points system.  Confirmed by Public mobile staff.  Migration will occur in batches and likely be done by the third week of May.  

[golfball]

I heard the old rewards were being shut down on May 1st (tomorrow). Is that true?

[fixin1]

@MomOfMax - The "Loyalty" Bonus data that has an expiry date will get used up first but when it is all used up it will automatically go to the other 5GB that you first mentioned about.

It should look like this in usage breakdown:

• 5GB Holiday ($0) data (Used last) * No expiry date *
• Loyalty Bonus 5GB (Used first) * 150 days expiry *

All add-ons expire when used up, but every add-on except international calling has an expiry time.

USA roaming bundles: 15 days
Canada Data Add-on: 30 days
"Loyalty" bonus data: 150 days.

[MomOfMax]

So, the first addon, that will expire when he uses it up?

[Lockedoutagain2]

It's hopeless, after 10 years less 4 months, to be rewarded with a so-called bonus you cannot use unless you pay for more than what you ultimately gonna need...

I do not know where this thread came from or where it is going, just that i lament being screwed this way. I too downgraded to what i need, and ended up with zero data, nothing and no way to contact them except to hook onto some other provider. To be retained for future reference...

[fixin1]

@MomOfMax - The 5GB loyalty is for the removal of the old rewards program, a.k.a this thread. It will be used first.

The first add-on of 5GB is probably from a more is merrier bonus which will never expire.

Does he have the 250MB 100 min calling plan of $15 or the Unlimited Talk & Text $15 plan?

[MomOfMax]

Hi there, just reading through this post and I have a question about my son's plan. I purchased the $15 plan and when I looked up his account it says he has an add on of 5g (is this a month?) And another 5g (loyalty bonus) and says he has 104/150 days left. Could you confirm the details of his plan for me? Just FYI, I set up his plan because he was 12 and does not have a credit card.

[fixin1]

I actually haven't really got time to speak of what I think of this situation fully, so I guess here it is:

Public Mobile, the legacy rewards system was a good thing for all of us, you could save on your bill, but when you forced the $40 4GB plan in 2018 to be $50, that broke a little trust from us, but when we decided that PM was not going to do anything bad again, our trust regained but quickly broke apart.

But at least we get to have a rewards system. We will be auto-switched in T-2 days.

[Chalupa_Batman]

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@Morvin wrote:

Same happened to me as well today. Don't know how to get this fixed. They said contact agent through community, but how.

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Bottom Corner. Enter Customer Service Agent. And follow the prompts

[Morvin]

Same happened to me as well today. Don't know how to get this fixed. They said contact agent through community, but how.

[kb_mv]

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@NaYr wrote:

How to cantact them?

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@NaYr You replied just before this message to one by @hTideGnow , it is laid out in that post how to contact CS.

[NaYr]

How to cantact them?

[NaYr]

I downgrade to 15 when I got the confirmation message that it has been added to my account, and then got surprised after few days that I consumed all 250 data and decided to purchase a 29 plan right away. It screwed my work due to data interruption.

[hTideGnow]

HI@NaYr 

did you downgrade your plan?

If you didn't change the plan, check with PM support agent and they can add the bonus data back

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[kb_mv]

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@NaYr wrote:

Hi, up until now the promise complimentary bonus hasn't been applied to my account. I've got the message a long time ago, but it hasn't been applied to my account.

 @NaYr Did you try contacting customer service?

[NaYr]

Hi, up until now the promise complimentary bonus hasn't been applied to my account. I've got the message a long time ago, but it hasn't been applied to my account.

 

 

 

[ShawnC13]

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@fixin1 wrote:

@ATHENS - No, it is not. You can go to the $29 20GB plan. But some people filed another complaint about Extortion and they got their 240GB back on the $15 plan.

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I had a person message me that had the data added back on and this morning the data was gone again.

[fixin1]

@ATHENS - No, it is not. You can go to the $29 20GB plan. But some people filed another complaint about Extortion and they got their 240GB back on the $15 plan.

[G_Pomzz]

Yeah, we have had to reset the APN twice on both our phones in the last few months. My phone is Android 13 & 5G and my wife's is Android 9 & 4G. What I've noticed is if your phone does an Android update you'll almost always have to reset the APN. When it boots up after an update it automatically picks up the Telus APN which works fine for calls but there's no data until you switch to the proper Public Mobile APN settings. And searching in the community, you might not get the latest settings as there are old threads with the wrong APN. 

Glad to hear you figured it out 👍🏻 😃