Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Wolfcore]

I wouldn't call that a lie, I would call that an estimate. "Thousands" can mean anywhere between 1000 and 999,999. Do I believe that at least 1000 messages have been deleted/moved from this thread alone? Definitely. But once again, this is called an opinion; a guess. You seem to have trouble understanding what those are.

[hTideGnow]

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@Wolfcore wrote:

We've had thousands of messages be deleted/moved from this thread/forum, 

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HI @Wolfcore 

how can you lie like this? there are still just 4000 replies here and you said thousands deleted and moved?

Just say hundreds and that will make it more believable 🙂

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[ShawnC13]

Let me guess they are all banned members that have multiple accounts banned.

Edit: typo

[Wolfcore]

Yes, let's trust PM's own site, that they have full control over, to deliver us accurate information about a topic that I'm sure they'd like to keep as quiet as possible, as it involves them giving preferential treatment to certain users over others, and would cost them a ton of money if more people found out about it 🤣

We've had thousands of messages be deleted/moved from this thread/forum, who knows how many of them involved topics like that. PM's own forum is the last place you should go to for trusted information on topics that make them look bad. Thinking otherwise would just be silly. A lot of people don't even bother posting here, because they know the game. You should see how many people have been dm'ing me privately, telling me all of the crazy stuff that's gone down here over the years.

[ShawnC13]

I have not said they are lieing.  I have said said I doubt.  If I said I know they haven't gotten anything that would be something different.   Again, I am saying that I would have expected more comments to help fellow customers knowing what people got and who they got it from.  As a large number of people have come here asking for the wording for CCTS complaints and they also know they must go to PM first that it would be expected to have comments in here of people getting a solution or compensation.

[hTideGnow]

HI @Wolfcore 

i don't see anyone got the same "offer" and posted here.  But it is certain they won't lie about these freebies in PM own site as PM have ways to validate 

[RetiredGuy1]

@ShawnC13 and @Wolfcore  I am by no means trying to wade into this but I feel compelled to offer one thought here. This whole debate is premised on what or what is not posted either on RFD or here and, more importantly, just what that represents. In my humble opinion, neither RFD or here are the be-all or end-all for reaching a definitive conclusion on just about anything including either the number of CCTS complaints that have been made or how many may have received any compensation. I would wager far more people do not post on online forums than those that do. Okay, I’m back out now lol

[Wolfcore]

I'll relink the old post here, so you can read it. There have probably been more since then. I see you're still going with the "they must all be lying" explanation, but I really don't understand what these people could possibly have to gain by lying.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[ShawnC13]

I saw this post so I better reply or it will be seen as me ignoring you. I am still really unsure if compensation was given.  It is a YMMV when you get mods but of the I would guess by this thread couple thousand people that would have reached out to CSA's to start their CCTS complaints that if this was happening that there wouldn have been more posts in this thread of compensation given.  I guess I need to be very specific what thread I refer to.  I saw the post early on in RFD as it was flagged in our Oracle group.  I have probably been in the RFD thread 3 maybe 4 times.  

I am wondering how many other posts did you find of people getting compensation from RFD?  Legit question, I know you said you posted but I am not going back through all your posts to find it.  It would be interesting to see if these people all had the same CSA.  I don't know how many CSA's there is but say there are 10 and one was giving compensation wouldn't that equate to 10% of original contacts possibly getting compensation?  Even it got corrected within the week, those first few days were truly the in rush of complaints going to CSA's.  Even a small percentage of say 20-50 people I would think you would hear a lot about it especially as everyone was just ramping up to band together and fight PM/Telus

[Camera4617]

Yep, I got one too.. Too late PM.. 

[Camera4617]

Did you get any info that the case moved to the next stage? I'm also waiting for PM to respond after CCTS rejection but I doubt they will. 

[fleety15]

My case is still open with CCTS. PM objected, CCTS rejected the objection. PM had until Apr 11 to respond, they didn't. My complaint has been moved onto the next stage where a complaints resolution officer will be in contact with both parties. Have not heard from them yet. I don't expect anything to  happ with my case, but it was nice to be able to force my view to PM and they had to respond. And also to know that any money they saved from me changing from rewards to points was used in paying for the complaint.

[Wolfcore]

Come on Shawn, be honest. You know very well you weren't talking about this thread. The entire topic was about the RFD thread, and that's literally what you were commenting on, and saying you believed it was untrue. You made no indication that you were referring to this thread. 

Even in your next post, you said:

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I am surprised we don't have people in this thread saying they are getting anything from the CSA's.  All we are reading here is they are promoting the points system

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Which, logically, would insinuate that you are NOW talking about this thread, whereas the previous post, you weren't. Anyway, it is what it is, if you don't want to be honest, there's really nothing I can say. 

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You obviously have an idea or preception of who I am and see every post that way and continue to spin it to fit your narrative of me.

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and no, this is not true. I'm not spinning anything. To me, what you said was quite clear, and I think anybody reading it would say the same thing. I try not to paint with a broad brush. People can tell singular lies, and this doesn't mean that I'm going to believe that everything they say from that point on, will also be a lie. As far as I know, I haven't claimed that you've lied about anything else, which should prove that. But you're definitely not making it easy.

Even that time I felt you were trying to get others to harass me, what did I do? I messaged you privately, rather than say anything publicly. I've been very respectful towards you, in my opinion (a lot more than I've received back, that's for sure).

[ShawnC13]

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@Wolfcore wrote:

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I haven't been in that thread daily to see what is always being said.  So if that is it not sure how that is a lie and if it wasn't what are you saying I am lieing about?

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I believe you know very well what I'm referring to. It was the only time you've actually completely ignored me, and didn't respond. This is what you said:

I read that early on in the RFD thread but I really don't think that happened.  If it did there were would be a lot more posts like that every time someone got that CSA.  I believe that post was made within days of the announcement and 5.5 weeks later we don't hear more about it really makes me doubt that it did happen.

You claim now that you weren't in that thread daily, and that you could not have possibly have known, but look at what you said at the time. The tone was a lot different, you're speaking as fact. Even claiming to know that after 5.5 weeks, we haven't heard anything else. 

I then proceeded to show how that was untrue, by providing evidence, and you just ignored me. Either you purposefully lied in order to protect PM (which means that you knew there were more examples, but chose to ignore them), or you unintentionally lied in your pursuit to protect PM (you didn't bother to actually research before making that claim). I just believe people should own up to things when they're wrong, that's all.

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 @Wolfcore  this actualy makes my brain hurt how you process my posts. I don't go into RFD daily or even weekly probably lol.  My first sentence said I think so that is opinion based.  If it did happen I would have expected to see a lot more comments in here when/if people got the same treatment.  Again the 5.5 weeks later seeing more was a comment on this thread as I am not in RFD often.

Now if I didn't reply to one of your posts directed at me, my  aplogies, I am not in this thread 24 hours.  Today at home so had some time early on and with the Tags and DM's I get in a day, there are many days I don't even get to them (Plus I Admin another site as well).  When I do get in here somedays there are pages and pages and admittedly I won't go through them post by post if I don't have the time.

I am still trying to figure out how I intentionally lied to protect PM?  Seing a post on RFD early on and posting my opinion on it.  I was going on the information I had as I have said I don't frequent there often.

So I still don't see how any of this is lieing?  You obviously have an idea or preception of who I am and see every post that way and continue to spin it to fit your narrative of me.

[ShawnC13]

@steveb11, intersting this is the first I have heard of winback emails going out. 

[JDBlue1966]

Thank you..

[Wolfcore]

Most likely Freedom's yearly plans. They've got 3. The most expensive one works out to be $12.50/month ($149/y), for 2.5GB/month (unlimited talk/text/nationwide). The $119 ($10/month) one is 1.25GB/month.

[JDBlue1966]

Who are you with?

[Wolfcore]

A back and fourth, yes. I just use the word battle, because it's two opposing arguments. This doesn't have to mean hostile.

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 I am not sure where you get that I will move/edit (are you saying I edit members posts to change what they are saying?)

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I consider them the same. To me, editing just means modifying/changing. If you move it, I consider that editing.

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I haven't been in that thread daily to see what is always being said.  So if that is it not sure how that is a lie and if it wasn't what are you saying I am lieing about?

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I believe you know very well what I'm referring to. It was the only time you've actually completely ignored me, and didn't respond. This is what you said:

I read that early on in the RFD thread but I really don't think that happened.  If it did there were would be a lot more posts like that every time someone got that CSA.  I believe that post was made within days of the announcement and 5.5 weeks later we don't hear more about it really makes me doubt that it did happen.

You claim now that you weren't in that thread daily, and that you could not have possibly have known, but look at what you said at the time. The tone was a lot different, you're speaking as fact. Even claiming to know that after 5.5 weeks, we haven't heard anything else. 

I then proceeded to show how that was untrue, by providing evidence, and you just ignored me. Either you purposefully lied in order to protect PM (which means that you knew there were more examples, but chose to ignore them), or you unintentionally lied in your pursuit to protect PM (you didn't bother to actually research before making that claim). I just believe people should own up to things when they're wrong, that's all.

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You make it sould like I am moving every post you make.  I would probably say I have moved more posts from eyes and thidegnow than of yours.  I leave placeholders and a comment most of the time (sometimes I do forget the comment)

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I'm not talking about you specifically. I can't actually tell who is moving which posts (or at least I don't think so). As you admit now, sometimes you leave comments, sometimes you don't, so who knows. I'm just saying in general. So many posts are being moved, including posts that don't appear to be breaking any rules. And when Oracles are shown in a bad light (because of what they're doing), those posts are DEFINITELY being moved. That's all I'm saying. You guys have power that we don't, and the narrative is being controlled because of that. We're not able to defend ourselves, but others are allowed to make accusations.

[hTideGnow]

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@Wolfcore wrote:

What if the goal of the people slinging the insults, IS to shut down the thread? If you pay close attention, the same people who attack others, and are constantly provoking, just so happen to also be the ones pushing for it to be shut down. Really makes you wonder. Definitely wouldn't be the first time this tactic has been used.

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hi @Wolfcore 

is that your purpose?  how can you think of all these great plans?

[hTideGnow]

HI @hkjhkj 

you are great.  I removed the 2 from the 4.  So, still have 2 confirmed cases

[ShawnC13]

Thanks for the re-cap I think there will be a HUGE influx of "Closing" CCTS files in the next week or so, and seeing if they are all the result or some do have actions that PM/Telus have to take.  As we have had some not get to the same part of the process before they were closed it could all be based on the wording used, or even the person reviewing the file

[RetiredGuy1]

@hTideGnow Yes, I can confirm that I was the first and, tbh, I came to realize I mistook my shortcomings in how I wrote my complaint to CCTS as being the final step for all involved in the process (silly me, I should have checked with Reddit for tips first - d’oh). Anyway, as we all know, some did move on and now we’re waiting. I’m not very hopeful anything meaningful will happen but it ain’t over till it’s over…

[Wolfcore]

Careful, you're about to be personally attacked for simply pointing out what others are saying. Remember, you're the bad guy here, you're not supposed to notice these things.

[ShawnC13]

@Wolfcore, so you meant discussion.  "Battles" seems very hostile, I will agree that I like discussions as that is how everyone can get their points out there for evaluation.  I am not sure where you get that I will move/edit (are you saying I edit members posts to change what they are saying?)

By saying I am lieing the only thing I can think of is when I said about the comment on RFD where someone said they got something from the CSA as compensation, that I didn't beleive they got anything as I would have thought if that was true would have seen more comments like that in here.  I said that was the only post I had seen in the RFD thread stating something like that.  That was true, I haven't been in that thread daily to see what is always being said.  So if that is it not sure how that is a lie and if it wasn't what are you saying I am lieing about?

You make it sould like I am moving every post you make.  I would probably say I have moved more posts from eyes and thidegnow than of yours.  I leave placeholders and a comment most of the time (sometimes I do forget the comment)

[steveb11]

So, here's a funny one. After the announcement of Public Mobile's screw job to legacy rewards customers, I quit and went to another carrier ($119/year !! Unlimited incoming and outgoing call minutes !! Unlimited incoming and outgoing texts !! 5 times the data !! ). It's been more than a month and so far, so great. I just received an email from Public Mobile. The headline: "We're prepared to win you back." How laughable. And what's the offer? PM has the audacity to tell me they'll give me 15 of their stupid points if I come back. That's it. You have got to be kidding me. I am so glad I'm gone.

[hTideGnow]

hi @ShawnC13 

so far we have four confirmed closed case by CCTS (all rejected)

RetiredGuy1 was the first one reporting it on 4/9, , followed by dariovitale on 4/11 

since there were not too many filing  their complaints until the 2nd week of the announcement, i think there will be more cases closed in the coming weeks But don't expect many will come back reporting the sad news and most of them are not Community regulars.

(updated to remove the wrong info)

[Wolfcore]

Oh yeah, totally. There's no way that leaders of a country could possibly cause companies that operate within those countries (or neighboring countries), to make decisions based on the policies (and costs) that are placed upon them by said leaders, that's just a silly premise. 

I know that when gas prices rise, I'm always sure to blame the gas stations.

[Wolfcore]

@ShawnC13 I have not. I have actually stated numerous times that I'm not referring to all Oracles. As for the "battles" comment, you know very well what I mean. These people (including yourself), love to "battle" when you believe that you are in the right, you "battle" all the time, but when you're in the wrong, you don't respond, move/edit messages to avoid people seeing the truth, and then gaslight and pretend like the other person is causing trouble. This is all I'm pointing out. I've seen you "battle" a ton of people in this thread, but now you're trying to act like you're above that. 

Why am I wrong for pointing out the lies, but the people doing the lying, aren't the problem? I'm simply the messenger, I'm calling it as I see it. Are you saying that this forum allows misinformation or outright lies? I didn't think it did. You told a lie, and I called you out on it. I didn't want that lie spreading, because when people believe lies, they're misinformed, and can make bad decisions based on that information. I was simply correcting the record. You didn't like being called a liar (which I assume most people don't), but you should own up to it, and not run, hide, and then paint the person who pointed it out, as the bad guy.

Again, I'm simply pointing out what I see, I'm not "making stuff up". I could provide you with a comprehensive post with all of my evidence, if you allow me, but I assume you won't, will call it off-topic, and would remove it. So either allow me to defend my accusations, or quit claiming that I'm stating things that are untrue. Pretty unfair to make claims about someone when you're in a position of power, and then don't allow them to respond. To me, that's leaning towards the moral issue you're complaining about.

[ShawnC13]

We should be in the timeline now of the first CCTS complaints being wrapped up.  I have seen one I think posted that it was closed but have there been any other results posted?