Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[RetiredGuy1]

---

@kb_mv wrote:

---

@JollyOwl wrote:

I'm with Public for over 10 years. Will I get  points in the new system for those years?

---

@JollyOwl Unfortunately no, you will get 10 points ($10) once a year on your anniversary date.

---

But @JollyOwl you should be pleased to know that PM is excited to continue providing you, one of their valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward. /s

[NoseyNick1]

FINALLY Got a text message from PM telling me I'm being force-moved. I got none of the emails, no previous texts  apart from the surprise 5GB/150d, so until today, the only notification i had was the popup if i happenned to log in. Now, a text:

Public Mobile here. In accordance with our Service Terms, we are reaching out to inform you that we are making changes to our rewards program and these changes impact you. No sooner than 30 days from this notice, we will be moving you to our new Public Points™ program as we are retiring our old Rewards program. To learn more about this change, how it impacts you and how the new Public Points program works, please visit https://msg.publicmobile.ca/rjlt

[kb_mv]

---

@JollyOwl wrote:

I'm with Public for over 10 years. Will I get  points in the new system for those years?

---

@JollyOwl Unfortunately no, you will get 10 points ($10) once a year on your anniversary date.

[kb_mv]

---

@eyes wrote:

Whaaat - what about existing customers that pay for that plan????

---

@eyes No need to worry, if you are already on the Can-US plan or scheduled a change to it prior to them removing it from the plans page, you are good to go.

[hTideGnow]

---

@eyes wrote:

Whaaat - what about existing customers that pay for that plan????

---

Hi @eyes 

you are here long enough to know when you are in the plan, you are in.  The plan is grandfathered but you will keep the plan as long as you want 

[JollyOwl]

I'm with Public for over 10 years. Will I get  points in the new system for those years?

[Yatti4201]

I still think I am heading to Freedom come June. 

[kb_mv]

---

@Yatti4201 wrote:

I just got an sms. So may 15 for my transfer?

---

@Yatti4201 I read that as no sooner than 30 days (15 May)

[CNLundy]

This change is incredibly unwelcome. It's just a cash grab from loyal customers.

When I lose my loyalty and autopay bonuses I'll be immediately jumping ship. I hate switching providers, but this change is enough of a middle finger from PM to prompt it.

The bonus data is such a joke! I have so much more data than I use, and the limited time makes it less than useless!

[Yatti4201]

I just got an sms. So may 15 for my transfer?

Public Mobile here. In accordance with our Service Terms, we are reaching out to inform you that we are making changes to our rewards program and these changes impact you. No sooner than 30 days from this notice, we will be moving you to our new Public Points™ program as we are retiring our old Rewards program. To learn more about this change, how it impacts you and how the new Public Points program works, please visit https://msg.publicmobile.ca/50qx

[kb_mv]

I just received the SMS on both of my accounts. With the wording they used, PM has locked themselves into at least no sooner than 15 May now for the change. I might get lucky and manage another renewal on both accounts before being forced to the new program.

[hTideGnow]

HI @jhhead 

that is a proper update.  Company only needs to try all the possible ways to notify the users and they have done their part.  In this case, they tried email, text, and posting it on the site and announcing on the forum.  Some people might have blocked the email and text but that is not a valid reason for saying they were notified

[jhhead]

Looks like they also updated the information on the website 

 

I haven’t received the communication yet, am I impacted?

All subscribers on the old rewards program will be moved to Public Points. In March you will receive an email with details about the changes and a bonus data add-on gift. We’re sending email communications out in batches, and everyone impacted should receive theirs by March 12, 2024.

[Update April 15, 2024: Some customers will have been sent an alternative form of communication such as SMS as notice. Customers will be notified in advance of the move to Public Points by SMS or email, or otherwise per our Service Terms.]

[jhhead]

Sounds like they are pushing forward. Just got this text (still never got any email)

Public Mobile here. In accordance with our Service Terms, we are reaching out to inform you that we are making changes to our rewards program and these changes impact you. No sooner than 30 days from this notice, we will be moving you to our new Public Points™ program as we are retiring our old Rewards program. To learn more about this change, how it impacts you and how the new Public Points program works, please visit https://msg.publicmobile.ca/yh8m

 

[ShawnC13]

The Canada/US plans have come and gone a few times before, that is why people jump on to them when they see they are available.

[SeniorCitizen]

More changes to add? How does PM expect to keep customers?

Now a loss of Canada USA plans. OMG that sucks. 

[EdN]

Folks not needing roaming but would still like to call USA from Canada should check out NoFrills Mobile.  They do have MMS but their website is a bit confused, just like Public Mobile 

[stormy13]

---

@NoseyNick1 wrote:

> I think they’re simply confusing “March” with “May”.

I have that problem with "best before" dates. When they say "MA 14", did it expire a month ago, or is it still good for a month?  😕

---

In most instances it is "MR" for March and "MA" for May.

[NoseyNick1]

> I think they’re simply confusing “March” with “May”.

I have that problem with "best before" dates. When they say "MA 14", did it expire a month ago, or is it still good for a month?  😕

[colleeno]

I would assume that, yes, you will receive Rewards on your upcoming renewal but that would be the last time. Just a guess on my part though. 

[hTideGnow]

HI @G_Pomzz rewards will be add the day before renewal.  With your renewal on the 26th, you are lucky you will still get those rewards.

[G_Pomzz]

@colleeno 

Since my cycle ends April 26, does that mean I'll still get Legacy Rewards for May as well ? 

 

[colleeno]

You definitely received incorrect information. Based on what you reported that the CS Agent had told you, I thought I better check my account. My next renewal is May 5 and I currently have $14 in rewards from April. (I was really surprised to see that I received a Community Reward – my first ever. 😊)

I’m disappointed that Rewards are going to be changing to Points especially since my 5-year anniversary will be May 22 but I’m very happy with PM’s $34 50GB Canada-US plan so I have no intention on leaving at this time.

[IanP]

That's basically what I do. I have a 30gb plan and use only 1 or 2 gigs each month.

It is not the money but the principle.

Personally I like the pm coverage.

[IanP]

I think the agent is wrong and giving miss information. 

Thanks for the reply

[RetiredGuy1]

Yep, thats a more complete response to @IanP 

[computergeek541]

---

@RetiredGuy1 wrote:

Hi @IanP 

This is very puzzling indeed. The announcement literally states “Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.” It would seem obvious then that its status quo until May 1st at the very earliest.

Were you repeatedly dealing with the same CSA? If so, I think they’re simply confusing “March” with “May”. Now, if its two different CSAs….😳

---

Unfortunately, the CSAs haven't just confused March and May.  The CSAs actually infromed the customer that even though the person is still on the old rewards system, the loyalty and autopay rewards were removed from that old rewards system.  This simply is not true.  While I realize this is just a mistake on the the part of the CSAs, this is entirely misinformation.

[computergeek541]

---

@IanP wrote:

No, you no won't longer receive Loyalty Rewards and Automatic Payments Rewards. As mentioned before, they are no longer offered as of March 2024 to any customer (Still in the old system or new system)

***Those two Reward types are not part of our Rewards program effective as of March 2024 and will not longer be available to your account or any other customer account ***

You've been given incorrect information.  Those who have not voluntarily changed from the old rewards system are still on it.  Nobody has been forcibily changed yet over to points.  Any customer still on the old rewards system should still be receiving loyalty and autopay rewards.   Before being given incorrect information, the CSAs should have double checked because there is no factual basis to the responses that you were given.  There has been zero change to the old rewards program. I don't know where they got that from.

[RetiredGuy1]

Hi @IanP 

This is very puzzling indeed. The announcement literally states “Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.” It would seem obvious then that its status quo until May 1st at the very earliest.

Were you repeatedly dealing with the same CSA? If so, I think they’re simply confusing “March” with “May”. Now, if its two different CSAs….😳