03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
04-11-2024 01:34 PM - last edited on 04-11-2024 02:29 PM by Dunkman
So this is the email I received today from CCTS where I replied to them "So CCTS is totally useless, thanks."
""
On March 20, 2024, Public Mobile objected to Sarah xxxxxxxs complaint further to section 4.3 of the CCTS Procedural Code on the basis that, in Public Mobile’s view, the customer’s complaint is related to their operating practices.
Pursuant to Section 6.8 of our Procedural Code, we have considered Public Mobile’s objection. After a full review of the complaint, we are accepting the objection for reasons explained below.
The Objection
The customer filed their complaint as Public Mobile has provided notice of an upcoming change to the existing rewards program. As per Public Mobile Service Terms, the services offered may be changed at any time with 30 days’ notice provided.
Our Assessment
The Commissioner may not direct or require a Participating Service Provider to change any of their policies or practices. As your complaint pertains to PSP making changes to their reward program, we are unable to proceed with your complaint and are proceeding to accept your provider’s objection.
Conclusion
In light of our assessment of the complaint and Public Mobile’s objection, we have concluded that the complaint does not meet the requirements of the Procedural Code; falls outside of the scope of our mandate.
Therefore, we have proceeded to close the complaint further to section 4.3 of our Procedural Code. If you have any questions or concerns regarding the anything contained in this correspondence, please do not hesitate to contact us.""
04-11-2024 12:23 PM - edited 04-11-2024 03:27 PM
Just adding NN to my previous list of providers that have a better $29 plan than PM:
Freedom = $29/20GB + US Talk/Data/Text
Lucky = $29/25GB
Fizz = $29/40GB
PC Mobile = $29/25GB
Chatr = $29/30GB
No Name Mobile = $29/30GB
Then we have PM, basically all the way at the bottom of the budget brands:
Public Mobile = $29/10GB
04-11-2024 10:34 AM
Not sure who first mentioned the no frills mobility . But thanks for that . Just been checking it out and it seems like a great contender especially for the $29 plans and down
04-11-2024 10:14 AM
i didn't meant Telus/PM is unreliable
I meant the network people wants to go, the one that give them freedom 🙂
04-11-2024 10:01 AM
@kb_mv - Yes, it is managed by PC Mobile but I don't go to any No Frills stores - most are 30km away out of my city.
04-11-2024 10:01 AM
@eyes With respect - this is an interesting turn of events. Today, you’re embracing the “advertising competitors to PM on PM forums”. Yesterday (in large red font no less) you stated “it didn’t seem right”. What a difference 24 hours can make.
04-11-2024 09:56 AM
@eyes wrote:But in fairness the following PM. plan at 5G is hard to beat——>
HI @eyes I would have to agree with that. But some members here are so mad at the legacy rewards decision and they just want to leave even they might be paying more, getting less service and they even consider unreliable network.
04-11-2024 09:51 AM
04-11-2024 09:50 AM - edited 04-11-2024 09:51 AM
04-11-2024 09:13 AM
@eyes - No Name mobile was just introduced yesterday:
https://mobilesyrup.com/2024/04/10/no-frills-data-plans-no-name-mobile/
04-11-2024 08:58 AM - edited 04-11-2024 08:58 AM
@EQMO88 - Bell & TELUS share towers - so
Bell = Bell, Virgin, Lucky, PC Mobile, No Name Mobile
TELUS = TELUS, Koodo, Public, DCI Wireless.
Rogers can roam on TELUS / Bell towers but only when there is no Rogers Service.
04-11-2024 08:55 AM
Thanks for the point. I felt the pricing was good, even though I don't need much data. Fwiw, I have found that Telus network (PM's network) has been the most complete in Canada
04-11-2024 08:53 AM
@G_Pomzz - I was about to port one of my numbers to Freedom in February until I saw this great deal, while I was in Banff. I was super excited to finally match Freedom until I saw it was new activations - but then it was lifted later on.
My cell service is 4 bars and crystal clear voice and max data speeds.
04-11-2024 08:51 AM
I see. Will you be leaving to a new provider? Any suggestions?
04-11-2024 08:43 AM
@zaku Good Point
Aside from Freedom, (with less coverage than PM) I haven't found any other providers that can match the $34.00, 50GB, Canada wide + free USA roaming plan I currently have.
For those who do not need that much data, live in a major metropolitan area, never travel to the USA, and just want a bare bones plan, yes there may be better offerings than PM currently has. For myself, although I'm not happy with the reduction in the rewards, it's not a deal breaker for me.
04-11-2024 08:42 AM
I have been a loyal customer for almost a decade. I was assured when I started that my benefits were guaranteed as long as I remained a customer. I understand changing the plans, not adding any more benefits, and not extending the old benefits to new customers. But the promise I had was that I would not lose those benefits. If that promise is broken, I will be gone. There are other deals out there now. Let me add that giving me temporary data, while I'm not even using the data I pay for, is not helpful. It is insulting.
04-11-2024 08:21 AM - edited 04-11-2024 08:32 AM
No name offers $34 for 60GB but no MMS or US roaming.
Fizz offers $33 for 40GB.
So for us PM people on $34 50GB plan. Neither are a good replacement? I guess that's why PM isn't worried.
04-11-2024 08:14 AM
@EQMO88 wrote:Oh wow, what a big difference. Does Community rewards make up for it? We have to be more active then, no?
Ittl help. But it may be more competitive after the changes
04-11-2024 08:13 AM
Oh wow, what a big difference. Does Community rewards make up for it? We have to be more active then, no?
04-11-2024 08:05 AM
@EQMO88 wrote:Can anyone clarify how much worse this current program is in comparison to the old one? I thought it was good
Instead of $8 a month (after tax) you get $10 a year
04-11-2024 08:04 AM
Can anyone clarify how much worse this current program is in comparison to the old one? I thought it was good
04-11-2024 06:24 AM
Why are some complaints moving forward with CCTS while others are not?
04-11-2024 03:16 AM
I do not want to switch. It cost more with the new system and I don't need the data that's only lasting 6 months.
04-10-2024 11:30 PM
04-10-2024 11:14 PM
They're giving PM some competition. Their $19 plan is better than PM's $25 plan.
04-10-2024 10:36 PM
> > Rogers owns freedom now
> Rogers does not own Freedom.
https://en.wikipedia.org/wiki/Freedom_Mobile does talk about "the sale of Freedom Mobile to Québecor, parent of Vidéotron"
Fizz = Videotron too, who are quite tight with Rogers too... https://en.wikipedia.org/wiki/Vid%C3%A9otron
I'm confused. Does this mean there's NO actual independent carriers or MVNOs in Canada any more?!? 😮
04-10-2024 10:02 PM
That is where I will be going
04-10-2024 09:03 PM
@hkjhkj - Some of us just sit on this platform monitoring / searching the web & then when there is a question it will notify them (Dunno how to do that just yet.)
But most of us that are helping are sometimes happy to get paid a little bit and are doing this as a hobby.
04-10-2024 08:44 PM
hi @hkjhkj it is just PC mobile in disguise..LoL
04-10-2024 08:33 PM
removed 21 spam messages by the same member all saying the same thing