Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[ValeryD1]

Of course, you can cry and fight with “windmills”, only those who are involved in these changes can read here what we think...
I’m doing it simpler, the first line has already gone to a new, very interesting provider, at least I’ll pay 2 times less for it. The second line is next in line, but to a different provider, and I will also pay 1.5 times less than now, plus they have a bunch of bonuses.
The third line will wait for the month of May and testing of other providers. 😁

[MandyJS]

@computergeek541 wrote:

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I saw the 240GB add-on being listed under the working add-ons for a $40/60GB Canada-only plan that includes unlimited data at reduced speeds.  I agree that up until now, the Canada-wide data add-ons have never worked with any of the plans that include unlimited data. This is something that I have brought up in discussions with Pubilc Mobile.  I know that most will say that the this bonus data serves little purpose for most users (and I would agree with that), but to add an add-on to an account that doesn't do anything while claiming that it's a bonus is something that needs to be corrected.

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Definitely, it should be corrected, and if it makes a difference, the plan that I'm on is the:

I have it scheduled to switch to the $34 CAN-US plan that was offered shortly after purchasing this one, but once it switches, the bonus data disappears anyway, so....

[computergeek541]

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@MandyJS wrote:

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I have looked into this and have personally seen a 240GB add-on in an account with an unlimited data at reduced speeds plan.  The 240GB add-on didn't get listed as incompatible.

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It must not be working on them all then, because I just checked mine again, and it's still incompatible. The bottom one is the "loyalty bonus".

Incompatible Data

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I saw the 240GB add-on being listed under the working add-ons for a $40/60GB Canada-only plan that includes unlimited data at reduced speeds.  I agree that up until now, the Canada-wide data add-ons have never worked with any of the plans that include unlimited data. This is something that I have brought up in discussions with Pubilc Mobile.  I know that most will say that the this bonus data serves little purpose for most users (and I would agree with that), but to add an add-on to an account that doesn't do anything while claiming that it's a bonus is something that needs to be corrected.

[MandyJS]

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@computergeek541 wrote:

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@golfball wrote:

@ShawnC13 Is it true that it works on unlimited plans? The linked page makes it sound like it doesn't. 

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I have looked into this and have personally seen a 240GB add-on in an account with an unlimited data at reduced speeds plan.  The 240GB add-on didn't get listed as incompatible.

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It must not be working on them all then, because I just checked mine again, and it's still incompatible. The bottom one is the "loyalty bonus".

Incompatible Data

[golfball]

Yes I've seen a few people express surprise and excitement when they get the data text not realizing the full context. PM should have been more upfront with the stipulations and specifics of what's going on.

[upandadam]

Name calling? I'm just calling a spade a spade.

You're bending over and shilling for a company that flat out lied and you don't even get paid for it.  Anyway, there's no point in replying anymore to someone who can't see the hipocracy when it stabs them in the back.  Or it your case jabs it.  Peace!

[ShawnC13]

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@upandadam wrote:

You're a corporate shill, and you know exactly what I am talking about.

You "mods" are literally bending over for them...for free too haha

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@upandadam what are you talking about you started saying a mod called you unintelligent,  I have not seen a mod call you anything.  But reverting to name calling and saying the  same thing over and over doesn't help the cause.

[aliceng]

Not only is the change ridiculous, there was NO mention in the SMS that I would lose the bonus if I change my plan. I switched unknowingly and now I don't even see the bonus. What's the point of adding 240gb extra that expires in 150 days, AND requires the same plan. I was on my old plan because that's all the data I need. The 240gb is useless on my old plan. Public really tries to screw over loyal customers in all ways possible.

[computergeek541]

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@golfball wrote:

@ShawnC13 Is it true that it works on unlimited plans? The linked page makes it sound like it doesn't. 

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I have looked into this and have personally seen a 240GB add-on in an account with an unlimited data at reduced speeds plan.  The 240GB add-on didn't get listed as incompatible.

[upandadam]

You're a corporate shill, and you know exactly what I am talking about.

You "mods" are literally bending over for them...for free too haha

[DBergs]

I am disappointed. The old rewards system was one of the main reasons I switched to Public in the first place and recommended it to my friends and family.

[golfball]

Technically it's a lot easier, but light users have lighter usage. I still have 2GB holiday add-ons from years back so it would be just as useless for me, and I'd imagine for many others who are on a light usage plan to use in such a short time. I usually am on Wi-Fi, one of the times I went over my 250mb and into the holiday data was during the countrywide Rogers outage.

What PM probably wants to happen is for people to change their usage habits and then pay to upgrade to a higher plan.

[fixin]

@Kevin6432 - Yeah, why does it expire??? Would have to use 2GB every day just simply on the Loyalty Bonus. Over 3GB if on the 50GB plan.

They better be adding Wi-Fi calling functionality before 30% of us port out.

[hTideGnow]

hi @golfball 

I under people with 50GB already might not use 240Gb in 150days, but people with 250Mb can really make use of the 5GB.

[golfball]

I disagree. As someone who was on the $15 plan until a few days ago I still have a couple of the holiday data add-ons on my account. You'd have to go out of your way to use the bonus add-on up in time. If you can get by with 250mb it's unlikely to happen within 150 days unless you try to download big files or watch videos which often buffer and lag on the 3G speed.

[Wolfcore]

That expires in 150 days*

[hTideGnow]

HI @TrustLess 

yes, the 5GB is a decent bonus for the $15 plan owner. 

[Kevin6432]

This is disgusting. Looks like it's finally time to make use of all those "Have unresolved complaints, contact the CRTC" texts that Public sends out every quarter. Renegging on offered terms this substantially is insane.

I'm going from $8 off/month to $2.5 in points/month. NOT TO MENTION, the previous offered bonus for joining the new points system has disapeared. Remember when they offered 1 point for every month you've been with Public? So we all had dozens of dollars worth of points waiting to smooth ill feelings when we inevitably switched? Yeah now we get 5 whole points.

Furthermore, why does the bonus data expire. Are you actually for real, Public? You guys are that greedy that you couldn't just have it remain in our accounts until used? Does anyone remember the free holiday bonuses Public used to give when they were a decent company? A free 1-2GB that didn't expire AND 1000 long distance minutes. Too bad that stopped this past holiday season... And now this 5GB "bonus". Absolutely pathetic.

I'm on the $15/mo plan, which has been more or less fine for me. But I've always wanted a touch more data. I honestly might just switch to another company now for a $25/mo plan with more data. I could get that sort of plan here with Public, but you've proved loyalty means nothing, so why bother staying.

[TrustLess]

The 5GB for the $15/M plan is a ONE TIME bonus. You will still be getting 250MB a month

[Altt]

Well, 5GB is a heck of a lot better than the 250MB I was getting.

[Dunkman]

@Bethn1 

The data bonus depends on your base plan:

$13/$15 plan  - 5 GB

$24/25 plan - 30 GB

above $29 plan - 240 GB

All expire in 150 days.  If you change to lower plan or your plan becomes inactive, customers will lose the data add on.  

For most customers, the data add on is not useful. 

[Altt]

230GB?? I got 5GB!

[Bethn1]

Brilliant! Had to sing it just to see how it sounded. 

Looks like they only dropped 5GB in my acct v.s. the hundreds I read about in a news article. And it expires, very disappointing.

[ShawnC13]

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@upandadam wrote:

Oh nobody took it down, but the one mod that just replied to me but deleted the comment after was trying to say I was lacking intelligence.  Back peddled quickly though.

This community is becoming a clown show and rightfully so.

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No mod said any of those comments to you. 

Funny how some of the loudest pay attention the least

[RetiredGuy1]

With apologies to Paul MacCartney, I’m going to a karaoke bar this summer and sing an updated “Yesterday” with this PM version:

Loyalty

All my rewards are now points since May

And it looks as if they’re here to stay

Oh, I believe in loyalty

Suddenly

I’ve got half the plan it used to be

There’s a big bill hanging over me

Oh, loyalty gone suddenly

Why they had to go

I don’t know, they wouldn’t say

I did nothing wrong

Now I long for loyalty

Loyalty

Bills were such an easy thing to pay

Now I need to redeem points since May

Oh, I believe in loyalty

Mmm-mmm-mmm-mmm-mmm, hmm-hmm

[Wolfcore]

Definitely a lot of people seemingly "protecting" PM in this thread, and not just Oracles either. I wouldn't be surprised if there have been over 1000 comments removed so far as well. They're trying really hard to suppress this thread as much as possible, without actually taking it down altogether (because that would cause a bigger stink).

[MandyJS]

@fixin wrote:

That is because accounts who are on the Unlimited Data at reduced speeds are ineligible to get it.

Always love receiving compensation they know is ineligible. Can feel the loyalty love rolling right in with that one lol.... 

Shouldn't they have considered other ways to compensate people instead of giving out a large amount of (let's face it, useless) data, and then as a last smack in the face, they put it all in a locked box and throw away the key?

[upandadam]

Oh nobody took it down, but the one mod that just replied to me but deleted the comment after was trying to say I was lacking intelligence.  Back peddled quickly though.

This community is becoming a clown show and rightfully so.

[Matty1234]

I'm ok with these charities, it's good that Telus has some kind of corporate social responsibility. But clearly they are capable of doing this while not removing the rewards program given 5hat they're already doing it. 

[fixin]

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@kb_mv wrote:

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@fixin wrote:

@IanP - Now some people may go to TextNow for free Talk & Text with SIM card.

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@fixin you can't activate the TextNow sim in Canada.

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@kb_mv - Hmmm. Should have zoomed in on the coverage map. That may have saved my life with free TextNow service with no app limitations. 😕