Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[kb_mv]

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@fixin wrote:

@IanP - Now some people may go to TextNow for free Talk & Text with SIM card.

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@fixin you can't activate the TextNow sim in Canada.

[kb_mv]

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@fixin wrote:

@kb_mv - That is because accounts who are on the Unlimited Data at reduced speeds are ineligible to get it.

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@fixin yes I know, that's why I wrote what I did.

[fixin]

@IanP - Now some people may go to TextNow for free Talk & Text with SIM card.

[IanP]

Gleaned from the internet.

It's a pity charity doesn't start at home! From some comments I have read many customers rely on the legacy rewards to make their plans affordable and keep them connected.

TELUS announces an unprecedented $125M contribution to support youth and build stronger communities

February 10, 2023 09:00 ET| Source: TELUS Communications IncFollow

TELUS’ $125M annual contribution is the highest amount it has ever given in one year and equates to 5 per cent in pre-tax profit.

Building stronger communities across British Columbia

Since 2000, TELUS has donated $300 million in support of charities and community organizations across British Columbia including BC Children’s Hospital Foundation, BC SPCA, and wildfire relief efforts through local food banks.

[fixin]

@kb_mv - That is because accounts who are on the Unlimited Data at reduced speeds are ineligible to get it.

[kb_mv]

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@ShawnC13 wrote:

@MandyJS weird as some oracle's have seen where it doesn't show incompatible

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@ShawnC13 My wife and I received the 240GB data today. Mine is on the Can-USA plan and shows as compatible and hers is still on the Can only "unlimited" plan and shows incompatible. I would rather they didn't bother giving the "bonus" data to my incompatible account. It seems like a kick in the ....... and comes across as a sleazy move by PM giving out expiring data that they know cannot be used.

[dabr]

@G_Pomzz   Ahh...got it.  Thanks for clarifying.

[geogolem]

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@IanP wrote:

Telus is a very active corporation, they support a great mant charities and event, this is commendable! I believe it runs into the millions

What I do not agree with is that if they cannot afford to do this without raising our payments then they should scale back and allow us to contribute to our preferred charity. 

There are some that I personally would support over others.

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lol -- but in this way, they take the credit for the charitable donations and also get the tax benefits.. Meanwhile, the customers who are actually footing the bill don't get anything... lol

[G_Pomzz]

Hey dabr,

I didn't actually negotiate but I was able to upgrade my plan from 30 GB Canada wide to 50 GB Canada - USA wide, for the same monthly cost.

Since I go the the states quite a bit this was a win for me. 

[ShawnC13]

@MandyJS weird as some oracle's have seen where it doesn't show incompatible

[dabr]

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@G_Pomzz wrote:

@ValeryD1  said:

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic

Having 3 lines, you would be a significant loss to PM. Talk to customer retention by opening a help ticket and see if you can negotiate a multi-line discount or better plan for the same price you are now paying. I just updated my plan significantly without increasing my monthly fee. Although I'll be losing all my Rewards discount in May, I still think it's a good value. 

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@G_Pomzz    Maybe I'm missing something here, but are you saying you were able to negotiate something better to soften the upcoming loss of loyalty/autopay discount by contacting support?

[miltondad2twins]

 This is where I lose big time with the new points program.  The rest of my family lose $6 per month with no referals.  I certainly am reviewing my options.  Although so far in my research I have found that Public Mobile has the best long distance rate per minute to the UK.  Also all the gift international calling minutes hold some value.

[golfball]

@ShawnC13 Is it true that it works on unlimited plans? The linked page makes it sound like it doesn't. 

 

[Niko2]

Same here! 

[MandyJS]

@MandyJS is the data addon showing as incompatible? I had heard this has been fixed. I know the addon is useless for just about everyone but I thought the incompatible was fixed. On unlimited data it is supposed to kick in instead of going down to the really low throttled speed.

I checked it right after the text message came in saying they had added it, and it was listed under the incompatible add on section with the other Christmas data bonuses. 

[hTideGnow]

HI @G_Pomzz  your mulit-lines discount is the $1 (or 1 point)  per line and the $10 one time when you use the referral code 🙂

[ShawnC13]

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@G_Pomzz wrote:

@ValeryD1  said:

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic

Having 3 lines, you would be a significant loss to PM. Talk to customer retention by opening a help ticket and see if you can negotiate a multi-line discount or better plan for the same price you are now paying. I just updated my plan significantly without increasing my monthly fee. Although I'll be losing all my Rewards discount in May, I still think it's a good value. 

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@G_Pomzz there is no retention department with Public mobile, nor is there mulit-line discounts.  I have 4 lines in my house and with my older kids that have moved out it would be 6 total.

[ShawnC13]

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@MandyJS wrote:

I'd like to send my sincere thanks to Public Mobile for "delivering on their promise" to reward my years of loyalty with a 240GB bonus that is incompatible with my unlimited data mobile plan.

Though there is no actual way to use this gift, as it is an incompatible data add-on, I will feel eternally grateful that Public Mobile always delivers on their promises -- even when those promises don't actually deliver anything.

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@MandyJS is the data addon showing as incompatible?  I had heard this has been fixed.  I know the addon is useless for just about everyone but I thought the incompatible was fixed.  On unlimited data it is supposed to kick in instead of going down to the really low throttled speed.

[ShawnC13]

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@RetiredGuy1 wrote:

I believe he is referring to @Korth_ who, of course, is not a mod (or a mood either😂 - sorry @ShawnC13 I couldn’t resist poking fun at your typo). Just to be clear, I’m not wading into the debate but just pointing out where it likely originated

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@RetiredGuy1 grrr thought I had fixed that typo when I was on my phone lol.  Yes I knew where it was coming from, but I know Korth isn't a Mod

[G_Pomzz]

@ValeryD1  said:

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic

Having 3 lines, you would be a significant loss to PM. Talk to customer retention by opening a help ticket and see if you can negotiate a multi-line discount or better plan for the same price you are now paying. I just updated my plan significantly without increasing my monthly fee. Although I'll be losing all my Rewards discount in May, I still think it's a good value. 

[G_Pomzz]

 Woohoo... bonus data I'll never use 🤔

[MandyJS]

I'd like to send my sincere thanks to Public Mobile for "delivering on their promise" to reward my years of loyalty with a 240GB bonus that is incompatible with my unlimited data mobile plan.

Though there is no actual way to use this gift, as it is an incompatible data add-on, I will feel eternally grateful that Public Mobile always delivers on their promises -- even when those promises don't actually deliver anything.

[IanP]

Telus is a very active corporation, they support a great mant charities and event, this is commendable! I believe it runs into the millions

What I do not agree with is that if they cannot afford to do this without raising our payments then they should scale back and allow us to contribute to our preferred charity. 

There are some that I personally would support over others.

[RetiredGuy1]

I believe he is referring to @Korth_ who, of course, is not a mod (or a mood either😂 - sorry @ShawnC13 I couldn’t resist poking fun at your typo). Just to be clear, I’m not wading into the debate but just pointing out where it likely originated

[ShawnC13]

@upandadam what mod question your intelligence?

[golfball]

I'm not understanding. I didn't see any oracles or mods said anything about your intelligence. PM made the decision not any of the users here. As fixin has pointed out some posts are automatically removed by the system.

[ValeryD1]

Please cool of with posts "hot people"  😁

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic, I will look for an alternative, especially since the PM outside the city is very dissatisfied with the quality of communication.
But first, let see what happen in May.

[colleeno]

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@sKRiBEL wrote:

My plan is currently $65 a month, but I have $9 of rewards, making my plan $56 a month. I can get the same plan from another provider for $55 a month plus the first 2 years at $35 a month. The only thing keeping me from switching was the loyalty program, and now that Public Mobile is no longer loyal to me, I don't need to be loyal to Public Mobile. Nearly 10 years of customer loyalty is circling the drain, and I'm sure I'm not going to be the only one to leave.

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If you haven’t been checking the Public Mobile plan offerings on a consistent basis, you might not be aware that the most expensive 5G plan now is $55. The best promotion currently is a 100GB Canada-U.S. plan for $50 or a 60GB Canada-U.S. plan for $39. And if you don’t require a Canada-U.S. plan, there is a 50GB Canada only plan for $34.

[fixin]

@upandadam - It could even be the auto moderator (Which really sucks on this community) that would have taken your post down:

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

[upandadam]

You mean the community that was built based on loyalty engagement?

These "mods" will silence the truth. 

These same "mods" that questioned my intelligence on post?

Ha, go for it.