03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
03-13-2024 10:55 PM
@hTideGnow wrote:HI @dariovitale
once you ported out your number, your account will be closed, there is no way to resume the account
but of course, you can always come back and reactivate as a new account with a new sim card or new esim
That’s what PM says. But I doubt it. When I ported my Telus prepaid number to PM my Telus account remained for 3 months. I contacted them as to why, I was told they kept it there in case I changed my mind. And I had a balance on my account as well, that I forfeited.
03-13-2024 10:52 PM
I think you are ineligible for the free data.
03-13-2024 10:51 PM
You can edit your original post.
03-13-2024 10:51 PM
Yes, I agree. The old reward program is much better.
03-13-2024 10:50 PM
Thats what I meant, you can port out your PM number when signing up Koodo, Telus or any other provider even just for a month and if one decides to come back to PM after a month just to take advantage of a newer plan that was better than they had they can by creating a new account, might have to use a different email address, sign up for a PM plan and port back their number to PM, of course with a new sim or not even, maybe just use your esim in the same cell that was used before.
03-13-2024 10:44 PM
I hope PM understands that and willing to up or change the compensation offer
03-13-2024 10:36 PM - edited 03-13-2024 10:38 PM
@hTideGnow wrote:yes, no one like the change. there is no way to get back the $7 with the new plan.
and i have to agree, to many of us, the extra data is really little use, especially it is only 150 days 😞
And…….and……not everyone gets an “extra”. Should have been something every one could have used vs selective. An L.D. Add on……or some points.
03-13-2024 10:23 PM
yes, no one like the change. there is no way to get back the $7 with the new plan.
and i have to agree, to many of us, the extra data is really little use, especially it is only 150 days 😞
03-13-2024 10:23 PM
Sorry, I said Roger, but I meant Telus. It's hard to keep us with who is buying out who these days.
03-13-2024 10:21 PM
This is crap. I have been a loyal customer for several years and now you are telling me that I will be losing my loyalty points. I was saving $7 a month on my bill and with this horrible Points Program, it will take me 3 months to get the same savings. Then, to insult me even more, you are going to give me free data. What a joke! I already get 60 GB (more than I would ever need) and you are putting a time limit on your "free gift." You know you have us and can do whatever you want as phone plans in Canada are expensive and Roger owns pretty much every.
03-13-2024 10:20 PM
HI @dariovitale
once you ported out your number, your account will be closed, there is no way to resume the account
but of course, you can always come back and reactivate as a new account with a new sim card or new esim
03-13-2024 10:15 PM
GUYS............if you are a current customer, still stayin after the points plan change and see a new plan that is better than yours only new customers can get and want to keep your number.....there is a easy way. 1) Min a day before a PM billing cycle ends you sign up and port your number over to another branded provider, even telus or Koodo with a cheap plan. 2) Then before that current billing cycle ends you sign back up with PM and port your number back. It should be that easy. Worse case, have to wait 90 days before goin back to PM.
03-13-2024 10:13 PM
This response is a bit overdue. It's very unfortunate that customers are being switched over to a rewards program on with sketcky skoke and mirrors tactics. It reflects the tactics of another PM that Canadians are familiar with.
The bonus data is not a genuine goodwill gesture. I will add to the chorus that it is a slap in the face. If there was any sincerity to soften the blow to long time customers, it would be much better to offer an exclusive subscription to switch to, be it 30 day, or 90 day, and better than current offers.
I have a sneaking suspicion when my 90 day unlimited data subscription switches to the Canada-US limited data in May that the "goodwill" data will magically disappear, along with the legacy rewards program.
03-13-2024 10:13 PM - edited 03-13-2024 10:17 PM
@PCIrish wrote:So here’s what I see happening. Big brother TELUS takes over A great company like Public Mobile because they (Public) showed that a company can make money AND honour their loyal customers. They (TELUS) screw over the loyalty based customers, royalty. The customers all leave. TELUS says Public is no longer viable and they decide to shutter the company.. Public is neutralized and TELUS once again bullies anyone who dares to cross them. Sounds reasonable to me. Let’s see how this unfolds.
In my opinion Telus is driving force right now. That is sickening, to say it mildly, as rates are increasing, customer service is at its lowest ever and they just don’t care. Over the next years when I see I have to pay more for a Telus product than what I can get the same for, from a competitor…..there is nothing holding me back. I rarely say this……but I HATE Telus. And Rogers is working very competitively, to sell service that is all sourced in Canada. I was talking to a rep last week and he had a few Telus customers on our block moving to Rogers. I would have too.
I think that PM thinks that most customers think about PM as PM and that we don’t relate PM to Telus. 🤔
So if the change of rewards is eventually to be one big/same program amongst Telus, Koodo, Public Mobile and (and?), will Public Mobile be absorbed by Koodo or Telus Mobility? Will Public Mobile be more saleable, which I doubt it would be sold off vs disappear?
I doubt that anything said in this thread will change the course. But ideas may have been gained for future use.
I’ve been here for almost 5 years and still find the website and customer to be mediocre. Not an APP girl, so cannot comment. And the obvious errors are brought to their attention and nothing happens. Is very frustrating! But if that’s what you get from a 3rd tier service…ok I buy it. But don’t act that it’s a Cadillac service and become a bully. Are the missed autopay payments still happening? That infection was brought to PM from the Telus prepaid system.
What’s next? 3G plans become dinosaurs and are changed to 4G or 5G? And what cost to the consumer?
Today, in my very aged opinion, Loyalty programs are a scam, no matter who is offering it, it’s just a nice shingle to hang on the sign. So many loyalty programs were really good and eventually become so so and lose their ability to attract new customers. And don’t be fooled at better rates if you have Telus Home Services, Koodo or Telus Mobility. You can do better by negotiating your rate for each individual service.
03-13-2024 10:12 PM
Same here, put me with status ‘New in town’
03-13-2024 10:09 PM
We loyal PM customers need the equivalent for loyalty reward of $5 per month and $2 Autopay reward. Don’t fool us PM with the new and worst reward points
03-13-2024 09:53 PM
@HALIMACS wrote:This place is no contract. Not a breach of contract. The only 'contract' here is each 30-day cycle, and even that can be terminated at any time, with no further charges or commitments.
It is a breach of trust, however. In some ways, that's way worse.
Very true each 30 days is a new "contract" they are saying that starting in May there will be no Legacy rewards and it is only Points
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-13-2024 09:47 PM
Yea. When I logged in eversafe gave me a new name and no experience even though I have been posting for 8 years
03-13-2024 09:45 PM
Same price as new customer for some plans but new customer have access to the cheaper plans.
The other aspect is that PM has for 10 years encouraged customers to stay by giving them a loyalty reward. This makes sense in that most companies have loyalty departments for customers thinking of leaving for better deals .. or the expense related to offering new customers a new discount a d the work to get them set up and running
03-13-2024 09:43 PM
This place is no contract. Not a breach of contract. The only 'contract' here is each 30-day cycle, and even that can be terminated at any time, with no further charges or commitments.
It is a breach of trust, however. In some ways, that's way worse.
03-13-2024 09:39 PM - edited 03-13-2024 10:31 PM
I sympathize with you LTD, but with respect, this is just a gentle reminder to please, stay to collect whatever credits are due to you for March & April. Then if you are really determined to move, be sure that you surf the web & read the reviews for any company you're thinking of moving to.
In the reviews that I posted for Public Mobile's competition, I had to remove the statistics re: complaints to meet Public Mobile's ToS. Honest to God, they were as bad as it gets, pretty much right across the board.
Public Mobile may have problems, but reliability isn't one of them. You pretty much know what you're getting.
For the most part, all the companies provide the same products, it's how well they're delivered to you that counts. So for sure, shop around. You might get lucky & find something even better suited to you, but please check them well before hand.
I know where you're coming from & don't want to see you lose out anymore.
03-13-2024 09:38 PM
Two issues:
1. $2 for autopay. I say PM can end that with notice because we have the option to remove autopay.
2. $1 to $5 loyalty. If PM devalues past earnings that it is a breach of contract. We stayed 1 to 5 years to earn it and now it is ours. For the future, they can end this feature with appropriate notice. Like, if a client is at the seven month mark of an extra year, they have to let him continue to earn that increment.
03-13-2024 09:29 PM
I have made two CCTS complaints, one each for both my accounts. I contacted public mobile first and got some canned response how rewards are just like points, ya right. lol
In January 2022 public sent an email with the following message :
We want to emphasize that joining Public Points is optional for all existing customers. |
If you decide not to join, your current Rewards will remain the same. You’ll continue to earn in the same ways, and save the same amount. |
As far as I am concerned they made a commitment not to do this and are now breaking it. This is the reason for my complaints to CCTS. I encourage others to do so.
The only thing keeping my accounts and my families accounts at public was the $5 a month loyalty. Without it I have no loyalty to public and I won't hesitate to switch my accounts and my families accounts elsewhere. Referrals and auto payment discounts are offered elsewhere as well. At least when there is a problem all the other places have a phone number i can call for the same price or less a month.
03-13-2024 09:26 PM
Absolutely. I think you were in my brain and wrote it all out.
I was just going to Bravo your post... you know, so as to not further expand this 2k+ response thread..... BBUUUUUTTT my session expired , and I have to relogin in to Ever-not-so-safe... so i figured i would write this out after all that effort - on my "trusted device"
**insert evil laugh here"
03-13-2024 09:21 PM
what are you going to say may I ask? i was told they have right to change.
03-13-2024 09:16 PM
Yes, the expiring bonus data is useless and adds no value for most on larger plans.
IMO, a good compromise for existing customers on the old rewards system would be to allow them to subscribe to the ‘new activation only’ plans.
03-13-2024 08:39 PM
So here’s what I see happening. Big brother TELUS takes over A great company like Public Mobile because they (Public) showed that a company can make money AND honour their loyal customers. They (TELUS) screw over the loyalty based customers, royalty. The customers all leave. TELUS says Public is no longer viable and they decide to shutter the company.. Public is neutralized and TELUS once again bullies anyone who dares to cross them. Sounds reasonable to me. Let’s see how this unfolds.
03-13-2024 08:22 PM
Re: my original customer review, in fairness to PM’s competition, I reviewed PM using the same methodology.
Public Mobile: Telus Network / Owned by Telus: complaints re: customer service & billing issues; note: very rarely connectivity issues, but definitely a problem for those using 5G who live / work in concrete buildings, which applies across all providers.
I didn’t include this category for the other providers, but as a PM customer, I feel I have a vested interest in highlighting these two problems, hoping Telus will improve on them.
I’ve never used an eSIM, but there were a significant number of complaints, re: failure to activate accounts using them. Some were attributed to the eSIMs themselves, while others with respect to the app process & the problems encountered by the lack of customer support to resolve those issues. Some actually gave up & opted to go with other companies.
I’ve never used the PM app either, but there were enough complaints about it, that I took notice. On par with the eSIM, it seemed to give some users endless problems, which led to the same disappointment with customer support, resulting in a vicious circle.
While I feel for them, it highlights the fact that people generally don’t look closely at the services provided by companies, until they hit a snag. Most of them were shocked at the lack of real time, live person to person contact; shocked that they had to use a chat bot etc.
Luckily I’ve never had problems, but while doing this review, I discovered this for the first time so, I’m just as guilty:
Accessibility (publicmobile.ca) (link removed...) - for customers to leave feedback anonymously, or otherwise.
Because I’ve no experience with either of these problems, my suggestions may not be feasible, so please feel free to say so & to add your own.
1 – Instead of automatically referring customers to the mobile app, to complete the steps to use an eSIM, provide an in-depth tutorial, a step by step how to guide web page, as an option, something they could follow along with, as they use the app. It would be appreciated by the uninitiated, of which I am one.
Out of curiosity, on site I followed the instructions, asked my question: how to use an eSIM & was immediately presented with this: Public Mobile (link removed...) (See Results for: how to use an eSIM) Not nice... I’d be really miffed if after working it out for myself, the activation failed.
If the complaints were accurate, then when mistakes are made, the user isn’t able to try again, because of security overrides, meaning they have to jump through hoops, before having their issue resolved days later.
2 – The reviews of the app itself, left me wondering if it was user friendly at all, how intuitively it responds. The connectivity problems associated with it were of particular concern. While I’m not in any hurry to use it, I’m aware that Telus has modified it, making what iPhone in Canada feels is a definite improvement, per their blog March 12th.
So far, the reviews here on site indicate that it’s a really welcomed improvement, so hopefully new customers will feel the same way.
Latest Enhancements to your Public Mobile App Expe... - Community (link removed...)
For those interested in 5G, I guess two phones is the answer, or else switching your phone's settings between LTE / 5G depending on the building you’re in.
Source: Propmodo
03-13-2024 08:18 PM
@JDBlue1966 wrote:Spam? What do you mean.
@JDBlue1966 going by your idea here would be spamming
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-13-2024 08:18 PM
You sum it up perfectly. Well said!