Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[RetiredGuy1]

True, but those other telecom companies are not forcing their existing customers to pay more for what they already have without the “greater flexibilty” to choose a lower cost plan in order to offset the increased cost from the forced change to the new rewards program

[ShawnC13]

@ridgeline, I don't know honestly, right now that thread is like this one.  Very directional one way as we continue to raise the concerns posted in here.

[hTideGnow]

hi @micagagne I have to agree they won't change.  Even bigger businesses with rewards system change won't reverse the decision, I don't see why they will.  Best to to drag them to sweeten the migration offers a bit

[ShawnC13]

@dariovitale I can only imagine how many messages are in the inboxes right now which unfortunately is probably affecting people with service issues right now.  I know as of yesterday J_PM was in the thread reading and would acknowledge posts with a Bravo.  That is how is has always been dealt with in the Oracle section that if you got a bravo the point had been read and acknowledge.  The actualy PM staff, not CSA didn't have much time before this thread to read through the community, I am sure that there is far less time now with all the Direct Messages and I would think the start of responding to CCTS files.

[micagagne]

They will not revert the changes (from a cs agent).  So far, the best option I've seen is with pc mobile, their 5g plan is cheaper by $5 than pm. (for 25gb)

[ridgeline]

@ShawnC13 Thanks for highlighting subscriber concerns for us in the Oracle area.  Do you have any indication from your connections at Public as to when they will start responding to concerns raised in this board?  It has now been one week since the announcement and radio silence from @J_PM and others at Public.

[ShawnC13]

@Psygineer totally agree open these plans up now to existing customers,  If PM is saying they are only for new customers they need to look at it like retaining anyone they can from this change as a new customer.  

[theol0403]

See ya. Turns out loyalty only exists if it comes both ways.

[Gimli007]

LOVE the autocorrect on your post.... the  "Legendary customers"

WOOOT!

[dariovitale]

@J_PM  just so you know, many of us have filed complaint forms on the CCTS page. May the onslaught of complaints and switching providers teach PM / Telus a lesson, especially when it will result in revenue loss. 

[Gimli007]

excellent!  Thanks for your continued support of the community.  Too bad PM doesn't recognize that.

[hTideGnow]

hi @Psygineer I guess it would help if PM life the restrictions and let people have access to those new activation only plans, and give people some bargain plana between $15 and $25.  People are mad at losing the legacy rewards, but they will be easier if they have better plans or have a plan that is only $2 or. 3bmore instead of stuck on the same plan with $7 increase 

[TGK]

You are increasing the cost of service to many of your loyal customers and not really giving anything of value in return.  Why don't you at least do the decent thing and give your customers a decent block of data that doesn't expire.

[dariovitale]

@J_PM why are you and your management not responding to all your important legendary customers concerns about the cancellation of the legacy rewards plan out in the open on the community page?? As well why are your agents not responding to private messages? Don't look good in our eyes right now. 

[Gimli007]

huh?  you think Im going to collect all the phones once a month to use the app..  come now.

[ShawnC13]

@Gimli007 oh beleive me we are speaking up against this.  We have an Oracle area with an active thread on this topic as well.  Not only are the Oracles adding theing concerns and issues with how this is being handled we are highlighting important issues that are being brought up in this thread by providing direct links to specific posts as I am not sure PM is even actually reading every post in this thread.

[hTideGnow]

hi @Gimli007 use the app. The new app is quite powerful 

[Hollister]

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@RetiredGuy1 wrote:

If “greater flexibility” is a value that PM wants to use to promote the new points program, why will they not apply that same guiding value to the availability of plans? At the moment, existing customers cannot get the $24/$29 4G plans but new customers (who never contributed to PMs growth to date) can.

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There is no loyalty when it comes to plans anymore. Have a look at all the other telecom companies. The best deals are for new activations. 

[Psygineer]

I wasn't saying the points system wasn't equitable, I am saying the plans being locked to new vs existing isn't equitable (and the humour caught me that saying that on a thread about complaining about eliminating the inequity between the rewards system was ironic). How much would it really hurt to have offered the $24 4G 4GB deal to existing for example? Those still on provincial may be tempted to move up for the sake of data (none on plan), texting (non on plan), Canada-wide (only provincial on plan) and 4G. So that would gain $4 per user who does that. It may even draw up those on limited plans below that. The risk though is the $25 3G 1GB users might switch and cost PM $1 per 30 days, and need to provide them with the better package. Every 1 on the the $20 plan that went up, would offset 4 who went down, so I think it would somewhat balance out and even if it didn't it would still have made the existing members happier and more likely to refer.

Edit: Anyway, I will stop replying now, don't want to derail this!

[Gimli007]

wouldnt it be nice to be on a provider that you can manage the services from 1 interface instead of friggin logging through Ever-maybe-safe 5 6 10 times over.

especially now that you will need to do that on a monthly to "claim" the pittance rewards

[ShawnC13]

@edeepm , the only true way for this to change is to introduce REAL Competition in the Canadian markets.  Allow the Big US providers to come in here and see what they can offer, give the small guys a fair chance to compete that is what will get us change.

[Gimli007]

Well... i dont much care for the crazy quebeccurs.... but i ordered a sim from them anyway.

going to try them out for 6 months on a 50Gb data only plan to replace terrestrial internet (DSL)

post "beta" plan cost = $21 vs $71 for 50meg unlimited DSL.   speed should be faster too....

this will be static in sauga in a well served Freedom / Rogers area.

[Raj1_Luna]

I will be moving to freedom mobile with 24 dollar 4GB.unless public mobile switch my current plan

[ShawnC13]

@Public_Cust_17 my line was free before I became and Oracle with my referrals I got so yes it will impact my line less but that could change if many leave, but it does impact my other lines with PM that I manage and pay for

[hTideGnow]

hi @LTD2023 those plans for new or not keep changing.  And in fact, almost no more 4G speed plans now, just 5G

[RetiredGuy1]

If “greater flexibility” is a value that PM wants to use to promote the new points program, why will they not apply that same guiding value to the availability of plans? At the moment, existing customers cannot get the $24/$29 4G plans but new customers (who never contributed to PMs growth to date) can.

[Shelly1919]

I fully agree with your comment.  Time to shop around again.

[LTD2023]

Isn't the 4g plans only for 'new activations'?

[ShawnC13]

@Psygineer, segregation isn't a good thing when it comes to this, but this current system isn't equity for all members either.  $2 off a $15 plan is 13% discount yet $2 off of $40 is only 5% that is not equitable.  Saying someone on the $40 plan can afford it and doesn't need as big of a discount doesn't work as well because they may require the services that you can only get at that price point.

[Psygineer]

Eh? Lucky's portal is badly coded (or was). Just be careful with their auto-pay and using payment cards. It will ignore your balance and bill your credit card anyway. I did a trial run on their for my mother as her PM account had terrible reception (3G) and they had a Dollarama gift card offer that more or less refunded most of the cost of giving them a try. However, after making the initial payment on the credit card, I loaded the voucher I bought at the same time from Dollarama and let it go, assuming it would pull from existing first. and that it would be good for 3 months. It didn't and billed the second month at the full rate before discounts and ignored the balance on account. How their system seems to work, is it takes the payment before any discounts, then drops the difference into your balance for next time. However, it never draws from the balance automatically, you have to manually tell it to use it every time. So ultimately what happened was the $60 plan that was on sale for $15 for new members for 3 months. Billed the full $60 for the second month... so basically forced me to stay with their service for 6 months despite not using it.
Also the plan advertised unlimited over limit data at a slower rate, however, it never worked. It just shut off and would text you to buy more data. Calling support, they said despite it being advertised on all plans, it is only on select plans. That might be different now, this was a year ago. Also support would not refund the payment as it said it was authorized since the account had auto-pay on.