Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[turkeyscanfly]

Massive failure to all existing customers. I will be leaving this May after being a 5 year customer. Never going back to Public Mobile or TELUS. Filing a CCTS complaint too. Loyalty proved pointless. Public mobile laying evidence they don't care about customers at all. My plan is going to become more expensive so I am leaving. Thanks for showing us truly where your heart is.

[Earlysubscriber]

Well, like so many other people here I was an early subscriber and have a large discount... One that was setup as my reward system years ago and will no longer be honoured. 

Also like others have posted, I upgraded fairly recently (2 accounts) and now the new activation offers are much better than anything I can switch to as an existing customer... And without the old discount, my existing plan sucks.

Now, reading others comments I notice all the better deals from other companies with actual service provided as well... Thankfully both my plans are prepaid monthly subscriptions with no long term commitments...What shall I do... Stay with public or go with one of the better deals elsewhere?

I guess I don't have any loyalty (plan) anymore eh?

[sledinguru]

Hi.  Wondering if you have done a comparison?  It looks like your current rewards discount remains.

I still have leftover rewards from the old program that I want to use - do I lose these rewards?

No, you won’t lose any leftover rewards from the old program. Any credits earned up to May 2024 will remain on your account and be applied to your future bills.

[bcsuazon]

Lucky has a 25 GB for $29 plan at the moment which is already better than the current 20GB for $29 plan that PM is offerring (for new activations only).  However, I'll wait to see what other promotions and plans the competitors will be offerring before switching.

[bcsuazon]

I'm looking forward to what the other providers will be offering to all the potential PM customers who will be looking to switch.  I was very tempted to make a switch today but we have until May to see what the competition will come up with.  Perhaps something even better than the $29 plan will be available by then...

[Lucster]

Hello,

I officially received my email notification today (March 11, 2024).  I'm upset with Public Mobile and hope they'll revise their position however, I'll be ready to port 6 lines in May if they don't.

Consider this my formal complaint and a statement that I will not move to your new reward program. 

I hope you find the values you lost (loyalty & integrity).

[ily]

We already know how much we'll lose. And I don't see how anyone would gain anything from this switch, except for PM that is.

[Bottomshelf]

Thanks for the info.  No need to respond to my request, I found your new provider.

[Bottomshelf]

What are details of your new plan?

Can you please post the new service provider?

Thanks.

[ValeryD1]

These changes are quite expected, I kept thinking that when this would happen, the time had come. Well, let’s see in reality how this will all work, how much we will lose or gain. I will draw conclusions after May.

[ptrjpm1]

hi;  a simple letter sent to customer service .  i understand, but you are evil.

hi;

i understand the switching over to the points reward program from the old rewards program

points ( less in dollar value ) instead of bill credit. ok. points for purchases instead of credits

for auto-pay ( again at a lesser dollar value for the low dollar plans, for people who just need

an inexpensive cell plan ) ok, but you are hitting the poorer . all that is ok, i understand.

i even understand the reduced loyalty points value ( from 12 dollars per year to just 10 ).

but what kills me is the resetting the loyalty to zero. all the years of being a member is

flushed away.

right now i pay about 8 $ per month for the simple 15 $ plan - some minutes and texts, a

bit of data that is hardly used. i have some unused extra data and long distance add-ons

( which i think will be lost in the conversion ?? ) gifted to me from some promotions ( thank

you ). that hurts. why are you taking away what you gave ?, especially when i did not even

use them much .

but what really hurts is the loss of the accumulated loyalty ( even at the reduced rate )...

yes that is a punch in the face. you are evil, just plain evil.

do you really want me to pay 15 $ per month for the 250 MB of 3G data and only 100

minutes outgoing and texting ( at sign up it was 100 outgoing, unlimited incoming and

100 outgoing text - now the details are vague with unlimited texts and 100 canada wide

minutes ( have to assume it is outgoing with free incoming )) ???

that is 180 $ per year. i can go to freedom mobile and pay 119 $ in advance for a whole

year of unlimited canada wide calling ( i do live in their network area ) and texting,

unlimited, yes that is right and also get 15 GB of data at 4G speed - that is 10 $ per

month. i never thought of switching, because i like public mobile, i thought you were

a nice company, much better that freedom. now i will be paying more for less and even

though i do not use customer service much i am willing to go through this online

community help platform to reduce costs. again, at freedom i can talk to a human,

mind you most of the time that human seems to be a bit dim, ( i have dealt with them

many years ago ) and somewhat full of b.s. but i would not need to do that much.

so what do you want me to do ? what are you going to do for me when i will be paying

upwards of 50 % more for a lot less ?????

thanks, pete

[Bottomshelf]

Basically you will lose all your "cash" discounts except for the 1 point=$1 referrals.  Under the new point plan you will get 2% per month on your monthly premium and 10 points (=$10) anniversary gift for your loyalty

I am currently paying $7 for the $15 plan after my cash rewards have been applied.  This means I will have to pay a $8.96 per month (inclusive of provincial and GST) for a total of $107.52 extra I have to pay notwithstanding the point system.  Under the new system I will get $.75 ($15 x x 5%) per month. 2 referral points and 10 anniversary point for a total of 21 points (equivalent to $21).  Equating points to dollars, I will lose $86.52  ($107.52- $21) annually.

Furthermore, you will have to access your account to request an application of points towards your billing AND only in 15 point increments.  

[bcsuazon]

I guess PM wants to lose their most loyal customers.  The worst part about this is that I finally upgraded to a more expensive plan but I did so with the belief that I'd still have my loyalty discounts for a while...if I had known this change was coming I would never have changed my subscription.  I can't even switch to the $29 plan since its only available to new activations so I guess it may be time to switch to another carrier unfortunately 😞

[on2wheels]

You could at least offer all packages to existing customers!

edited by computergeek541: inappropriate content removed

[Bandsaw12]

Nope.  That is why PM (aka Telus) is doing this.  They want more of your money.  Nothing in the new program will even come close to this.

[Bandsaw12]

This is a most unfortunate move on PM's part.  I guess Telus is not making enough profit from us.  I have been with PM long enough that this change will impact my bill severely.  Both Virgin Mobile and Rogers have recently offered me much better deals than PM for the same services.  I guess it is finally time to leave PM behind.  Will likely be taking our three accounts out of here.

[Dunkman]

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@nick55aa wrote:

I don't understand what this means I currently have a $25 plan with a $7 discount what happens to that??

---

@nick55aa 

Unfortunately, starting in May, you will lose the loyalty ($5/month) and autopay ($2/month) rewards.  You will be switched to the points rewards system.

You will get 5% back in plan payment (1.25 points/month) and on each anniversary date of sign up, you will get 10 loyalty points (once per year).  

You will need to manually convert 15 points to $15 bill credit.  

[fillione]

@nick55aa you'll be downgraded to 1.25 points for your 25$ + 1 point per referral and 10 points a year which averages 0.83 points a month

Once you have 15 points, you can buy a 15$ voucher for the following month...

[brandinium1983]

I am so disappointed by this change to the rewards program.  The fact that they are trying to make it sound like the points system is a better reward is insane!  I am at the point of getting $6 off every bill and that will be gone 😞 I guess I will start looking for a new provider....

[LTD2023]

Exactly the provider I'm switching to with the same plan..congrats!

[nick55aa]

I don't understand what this means I currently have a $25 plan with a $7 discount what happens to that??

[steveb11]

Goodbye Public Mobile. I just ported my number to a new provider. Here's the ultimate indignity for PM, which neatly sums everything up. When I went to sign up with the new provider (at a real store!! Imagine that!!), the PM website wouldn't even load so I could get me account number. That says it all right there.

All I can say now (to avoid the censors) is that I'm so glad I found the freedom to sign up for an annual prepaid plan that gives me five times the data and unlimited incoming and outgoing calls.  At just $119 a year! And they gave me a free SIM and waived the activation fee!!

I forgot what it was like to talk to a customer service rep on the phone.....

[Renzha]

definitely will move all my 4 lines to other carriers and will ask my friend s to move

[ezl007]

Enjoy while it lasts.  The end of PM may be soon coming.

[ABCD-ABCD]

My first time posting.  I am deeply disappointed with this new change.  These last few months have been frustrating with sudden mms issues and dropped calls.  I've tried to troubleshoot and  manage quietly  but this latest announcement has me searching for other more reliable options.  

[ninjastar]

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

[Emjhay]

i just received a text about this, what happen to our old loyalty and additional dollar discount ?  

[ninjastar]

Because I'm seeing sad pleads of compromise, I'm going to be blunt. All of those who have high hopes of PM reverting this decision can wait until May and find out their final decision. I can guarantee they won't be reversing anything this time around. Telus does NOT need PM to survive. Koodo does just fine for them as a second tier service. PM is an after thought and will either fold or be sold off to some poor soul. I doubt anyone will absorb this loss leader.

[eJonavin]

no chance of that happening