Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Korth_]

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@hTideGnow wrote:

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@Slick66 wrote:

So, the $2163 in my account from referrals will still be used to pay my entire $34 monthly bill until that money runs out?

and YES, they are there for you to use for the next  63 FREE months!!

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Public Mobile (Telus) has gotten into the habit of breaking promises over recent years. Today's "exciting announcement" is not the first time and won't be the last time.

I wouldn't bank on Public Mobile (Telus) continuing to honour deals for another 63 months.

[colleeno]

Wow! 😳

[dabr]

@golffan    Do you really need an official comment/reason as to why that was eliminated before this announcement?  I'd say it's very obvious as to why it's been removed..

[Handy1]

@golffan  Just another way for PM to put the screws to loyal customers !

[golffan]

So still no official comment on why the 1 month loyalty old reward = 1 point to switch to new was removed a couple days ago?  I think if that was allowed now, people wouldnt mind the switch.  As a 4 year old loyal client would have 48 points, thus $48 to offset the loss of the old rewards.

[hTideGnow]

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@Slick66 wrote:

So, the $2163 in my account from referrals will still be used to pay my entire $34 monthly bill until that money runs out?

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Hi @Slick66 

that's a lot!!

and YES, they are there for you to use for the next  63 FREE months!!

[Soon-ex-PM-user]

Indeed.  I have been with Public Mobile since November 2016.  I will look for another provider and bring the 4 family and friends referrals with me. 

[nick_dv]

and I'm not talking about one account but 8 family members and 2 friends...

[Bunnyhop]

Way to backstab all those people who referred new customers to PM.

Its time to shop around.

[Slick66]

So, the $2163 in my account from referrals will still be used to pay my entire $34 monthly bill until that money runs out?

[AveragePerson]

Are you going to get 15 points every month? If not, then you won't have to log in every month to convert it.

[Slick66]

I guess I do get to keep it . . . 

[nick_dv]

Goodbye Old Rewards Program! Hello FIZZ! 

[J_PM]

Update made to FAQs - 

I still have leftover rewards from the old program that I want to use - do I lose these  rewards?

No, you won’t lose any leftover rewards from the old program. Any credits earned up to May 2024 will remain on your account and be applied to your future bills.

[LizfromCanada]

I'm curious if my non-expiring data bonuses will be used first with this "bonus data" - seems like a ploy to get me to run through all my best legacy perks.

[LizfromCanada]

We don't have access to the same deals as new customers - they have better plan options available to new customers and they just reduced loyalty bonuses, so you're overall better to shop around.

[LizfromCanada]

It's unfortunate that the lowest paying and longest loyal customers are taking the biggest hits! Seems like they could have done anything to make this better for long-term customers!

[Slick66]

This literally isn't what we signed up for.

[LizfromCanada]

I was thinking the same thing - but that's super sad.

[colleeno]

My $34/50GB Can/US plan became active today and I can confirm that old gifted data is showing as being accessible. I believe the reason is that this new plan is a limited data plan and not unlimited. My previous plan was unlimited data and the gifted data was not accessible.

[Jormungandr]

Capitalism and greed at its worse.  In the current economical climate, this is an absolute **bleep** move by PM.  

[dabr]

@hTideGnow   Lol...however, unlikely I'll be doing that.   In fact, this new policy is less of an incentive to bother spending all that time to get earn a CR, IMO..

[hTideGnow]

HI @golfball I think many would either don't remember or don't know how to redeem it and many points will be wasted, that's what to PM advantage.

of course, like any points program, people also accumulate a lot, then decide to leave one day and all those points are also wasted.  In the end, PM got the savings

[AveragePerson]

They're just spamming for the community rewards.

[MitchSmith]

I'm sure that them, like me, have not participated in the community after the switch to eversafe (and I mean, it's a phone service provider, not participating the community is to be expected.)

I had a much older community account where I did participate a bunch in the past. It's not 'hiding', it's just that we don't regularly participate in the community side of things, and now we're given a reason to. Do you also chat in your power company's forums? Your water service provider? This is the same to me, I have no reason to participate unless they give me a reason to, which they have.

[hTideGnow]

HI @dwh1 

i have to agreet the compensation is not enough

the expiring data is not useful for most of us

for people who have been using 250Mb or 1GB, they won't suddenly use more in the next 150 days to waste them. 

For people with lots or data or 5G plans, the extra won't be useful. 

[golfball]

I didn't even think of that. People who just use and never log in to their accounts and those less technically inclined won't even be able to use their points. The added friction of the points system will force those users to now pay full price.

[hTideGnow]

HI @Soon-ex-PM-user 

thanks.  I have no problem..

but I just find if you want to get your voice heard, use your real community name.  Like me, I replied and I let them know I am not happy.  I don't like to hide under a new account just opened couple hours aga.  

[dwh1]

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@ShawnC13 wrote:

@geogolem no, you have to manually convert it each time you receive 15 points

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This will be a significant pain point for those managing multiple accounts for children or other family members.  Yes, it does affect newer people who don't have legacy rewards - but the impact will be bigger on those legacy rewards users who didn't have this added manual step.

As I've said before in this thread - it's reasonable for them to go to a single rewards system instead of two, but this could be done so much better and could be done in a way that doesn't create this degree of unhappiness and anger.