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Until January 1 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Alan_K
Deputy Mayor / Adjoint au Maire

*This offer has been extended to January 1, 2019.

 

*This offer is online-only.

*Online SIM delivery may be longer than usual until Canada Post rotating strike has ended. For the time being, we recommend you pick up a SIM by visiting one of our retail partners. To find your nearest participating retail partner, click here.

 

Hey Community,

 

From November 15th, 2018 until January 1st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.

 

Get the full scoop below.

 

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

  1. Be a good pal and refer a friend to Public Mobile.
  2. Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
  3. The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

 

Your friend will need to:

  1. Activate a Public Mobile SIM card online on any 30 or 90-day plan at activate.publicmobile.ca.
  2. Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
  3. The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.

 

FAQs and terms and conditions are below. Happy referring!

 

-Public Mobile Community team

 

FAQs:

Spoiler

Refer a Friend Promotion FAQs

  1. If I am referred and then I refer a friend or family member am I eligible for both sender and receiver rewards?
    Yes, you are. This means that you would receive one $25 credit for being referred. Then, after activating with Public Mobile, you are eligible to take part in this promotion as a referral sender and earn $25 Refer-a-Friend credits during the promotional period. Learn more here.
  2. I am a Legacy customer. Am I eligible for these rewards?
    Legacy customers are not eligible for rewards. However, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
    To learn more about Reward eligibility and Rewards,visit publicmobile.ca/rewardrules . If you would like to take advantage of this promotional offer, our support team can help you switch your plan to one that is currently available.
  3. As the referral receiver, am I eligible for the ongoing $10 Refer a Friend Reward credit, as well as this $25 Refer a Friend credit?
    No, these credits are not stackable. Instead, you will receive a total of $25 via an account credit, rather than the ongoing $10 Refer-a-Friend Reward credit.
  4. When does this promotion end?
    This promotion will end January 1, 2019 11:59PM ET.

    Terms and Conditions

    Referral sender (current Public Mobile customer)

    • All existing Refer a Friend eligibility requirements and rules apply. To learn more, visit publicmobile.ca/rewardrules.
    • While Legacy customers are not eligible for Public Mobile Refer a Friend rewards, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
    • You and your referee have to accept these terms to participate in the program.
    • You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation.  
    • You can’t refer yourself or an existing Public Mobile customer.
    • TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this promotion.

    Referral receiver (your friend)

    • Must activate on a 30 or 90-day plan with Public Mobile.
    • You must input the referral information (referrer’s Public Mobile phone number) during your activation.
    • You and your referrer have to accept these terms to participate in the program.
    • After activating with Public Mobile, you are eligible to take part in this promotion as a referral sender.

    OTHER

    TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.

    TELUS may end the promotion or change any of the terms at any time, without notice and without obligation to award any promotion.


    PRIVACY

    Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telus.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.

 

343 REPLIES 343

1Dani
Good Citizen / Bon Citoyen

I agree, I like your wording much better.

reidt
Good Citizen / Bon Citoyen

Yes you are right on.  Otherwise this is very misleading with that fact misssing.

 

Carld123
Deputy Mayor / Adjoint au Maire

@reidt

Yes it sucks....but lots of promos and referral offers come up from time to time to take advantage of..just remember the INSTORE....and ONLINE ..aspect..

SD08
Retired Oracle / Oracle Retraité

@reidt wrote:

That sucks, why would the PM rep at London drugs tell me that then.   I feel PM should honor what their retail reps are telling clients.

 


@Anonymous wrote:

@reidt, Unfortunately, you might have been mis-led.  The $25 referral promo was for on-line (at home) activations only.


@reidt

The retailers reps aren't employed by PM, so they follow orders from their own managers.  They likely want as many activations done in-store as possible in order to get commissions.  This is an issue of retailers having their own agenda.  PM encourages any customers who encounter issues at retailers to report any incidents to the PM moderators via private message, with as much detail as possible.

reidt
Good Citizen / Bon Citoyen

That sucks, why would the PM rep at London drugs tell me that then.   I feel PM should honor what their retail reps are telling clients.

 


@Anonymous wrote:

@reidt, Unfortunately, you might have been mis-led.  The $25 referral promo was for on-line (at home) activations only.


 

 

 

SD08
Retired Oracle / Oracle Retraité

@reidt wrote:

My friend and I went to London Drugs to get the SIM card on Jan 1'st (since it was the last day of the promo).  I inquired about doing on line at home rather than at London Drugs directly from the rep at London Drugs, He said he can do it there at the store online and we would get the $25 credits plus the free one month promo deal, so it was done online at London Drugs.  


@reidt

Unfortunately, then, you two wouldn't qualify for the $25, as the promo's "online activation"  restriction means activations on customers' own devices.  It's disappointing to hear of yet another instance where a retailer persuaded a new customer to activate in-store.  

Anonymous
Not applicable

@reidt, Unfortunately, you might have been mis-led.  The $25 referral promo was for on-line (at home) activations only.

Carld123
Deputy Mayor / Adjoint au Maire

@reidt

Thats your issue...it was actually done instore...so the 25$ isnt applicable....

reidt
Good Citizen / Bon Citoyen

My friend and I went to London Drugs to get the SIM card on Jan 1'st (since it was the last day of the promo).  I inquired about doing on line at home rather than at London Drugs directly from the rep at London Drugs, He said he can do it there at the store online and we would get the $25 credits plus the free one month promo deal, so it was done online at London Drugs.  

 

SD08
Retired Oracle / Oracle Retraité

@reidt wrote:

Does anyone know where to go if you have not received your $25 credit for referring a friend during the promotion period as it has been well over the 72 hrs promised.   My friend has not received their $25 credit yet either.  My friend activited her account on Jan 1, 2019 (last day of prmotion).


@reidt

Did your friend activate at a retailer?  If so, they would only qualify for a $10 referral credit and you would only receive the $1/month recurring credit.  If they did their activation from their own computer/device, then they should contact the Moderator Team by private message.

Carld123
Deputy Mayor / Adjoint au Maire

@reidt wrote:

Does anyone know where to go if you have not received your $25 credit for referring a friend during the promotion period as it has been well over the 72 hrs promised.   My friend has not received their $25 credit yet either.  My friend activited her account on Jan 1, 2019 (last day of prmotion).


@reidt

Activation was done online at home...not in store?

reidt
Good Citizen / Bon Citoyen

Does anyone know where to go if you have not received your $25 credit for referring a friend during the promotion period as it has been well over the 72 hrs promised.   My friend has not received their $25 credit yet either.  My friend activited her account on Jan 1, 2019 (last day of prmotion).

6500K
Model Citizen / Citoyen Modèle

@1Dani wrote:

Its very simple, activate on line, means, on line, not in store. most people just don't pay attention to the details. I did, I got my credit and so did my referer.


Hi @1Dani, unfortunately, I have never seen any store activate PM sim cards by any other means except online.  Although I have seen one rep from the Mobile Shop call someone on the phone to get it done.  I'm sure the person on the other end of the line did it online.

 

Herein lies the problem: every activation is "online" at some point in the process and this causes confusion.  PM should clarify this by changing the term "online" to something like:

 

In order to get this promotion you have to activate your sim card on your own computer/mobile device by yourself, and not get it done by a service representative of a mobile store.

 

I think this would alleviate a lot of ambiguity and confusion for future and existing clients.


@efahayward wrote:

Hello,

 

Will this promotion be back on again anytime soon?

 

Aoife


@efahayward

Like everybody else here, you will just have to check the announcement section regularly to find out about the ongoing promos. Past events don't reliably project into the future, and who knows what the Public Mobile management has up their sleeves.

efahayward
Good Citizen / Bon Citoyen

Hello,

 

Will this promotion be back on again anytime soon?

 

Aoife

1Dani
Good Citizen / Bon Citoyen

Its very simple, activate on line, means, on line, not in store. most people just don't pay attention to the details. I did, I got my credit and so did my referer.

6500K
Model Citizen / Citoyen Modèle

I have seen so many posts where people are unsure about the term "activate online" as Public Mobile defines it, that I think Public Mobile should change this term to promote more clarity.  Every activation is essentially "online" whether you use a computer or a mobile device.  There have been some great suggestions by community members as to what the term should be, so I ask that PM please consider making this change for the sake of future clients.


@Joseh wrote:

Yes,  she activated it at the store.

Do I get anything, in addition to 1$/m?


Unfortunately, she will only get $10 credit and you get nothing more than the $1/mon, because this promo required online activation only.

jswong
Great Neighbour / Super Voisin

I was referred by a friend and activated my account on December 28, 2018. It has been more than 72 hours and neither of us have received the $25 credit. I was wondering if there is any way we can claim this credit?

Joseh
Great Neighbour / Super Voisin

Yes,  she activated it at the store.

Do I get anything, in addition to 1$/m?

markb
Good Citizen / Bon Citoyen

still waiting for my second credit  any help???  

@jennsexy

Did you activate instore or at home?  There were a few promotions the last several weeks and it can be confusing.  

 

If you activated at home, online (ie. bought Sim card and activated at home), you should receive $25 friend referral and if your plan was 30+ per month, you will receive $10 credit x 6 months.  The $25 credit should be within 72 hours.  

 

If you activated in store, your SIM card should be free.  You will receive regular $10 friend referral (not $25) and 2nd month credit within 72 hours.  

 

 

 

 

jennsexy
Good Citizen / Bon Citoyen

Still we're is my free 30 days 

@Joseh

If you only received only $1 referral so far, it is possible that your friend signed up in store, not at home/online.  

 

If your friend did sign up at home/online, you can contact moderator.  

popping
Retired Oracle / Oracle Retraité

@Joseh wrote:

It have been three days and I got no credit yet, though, the 1$ referral is applied to my account!


You get $25 one time credit if your referral activates a plan online.  You only get $1/30days cycle if your referral activated in-store.

 

Ask your referral how was he/she activate PM plan.

@jennsexy

If your friend signed up online/at home, you should have receive the credit within 72 hours.  If you have not received yet, you can contact moderator.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Joseh
Great Neighbour / Super Voisin

It have been three days and I got no credit yet, though, the 1$ referral is applied to my account!

jennsexy
Good Citizen / Bon Citoyen

were is my credit

Birgit1964
Great Neighbour / Super Voisin

PM sent!

boka2018
Great Neighbour / Super Voisin

Great news...thanks

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