Note: The promo plan has been removed from our website; however is still available in the activation portal and in Self-Serve.
We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it before November 20th.
Why the November 16th cut-off date you might ask? SIM card orders take 1-2 business days to arrive at your home, and Canada Post does not deliver on the weekends. Knowing that there is a lead time for SIM cards to arrive, we have temporarily stopped SIM card ordering until after the promotion is complete. This is because anyone who would have ordered a SIM card after November 16th would not have received their SIM card in enough time to sign up for the promo plan. We didn’t want anyone to get your hopes up and then be disappointed.
If you get a SIM card at one of our pick-up locations this Friday and Saturday, you will need to sign-up for our promo plan on or before November 20th. The promo plan will not be honoured for these customers after November 20th.
Yes, you read the subject line correctly! From October 25th to November 20th, we will be offering an amazing promotion where you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day plan for only $120. This equates to 4GB each month for the low, low price of $40 every 30 days. If there was ever a time to get friends and family to join Public Mobile, now would be it!
Check out the full details below to see how you and your friends and family can sign up for this awesome plan!
Things you need to know
Getting the plan
Pick & Pay Customers
If you are an existing Pick & Pay customer and are interested in taking advantage of the promo plan, you have two options:
This means that everyone has the option to take advantage of this great deal, regardless of when your existing rate plan ends.
If you are a legacy customer who is interested in having this promo plan, you will need to call into the call centre and upgrade to the Pick & Pay plan. Please note that, once you switch to a Pick & Pay plan, you will be unable to switch back to your old plan and will lose access to the call centre.
New Customers: You want to join because the grass is really greener over here
As a new customer, you can add the promo plan when you are prompted in the activation process. You will need to have your SIM card in hand in order to activate, so please be sure to order it first!
-Public Mobile Community team
I purchased 2 sim cards to activate 2 accounts...
When the first one I activated was dead, I went to that account and changed the sim card to the 2nd, which worked.
Only because I did that, I now don't have another sim card to activate my seconds account... You see, my whole point was to get 2 accounts with this plan.
Still, no word from Public Mobile customer service is not the best way to start my relationship with a new provider... I'm ok with no phone help, but I expected emails to be answered within same/next day.
Thats a great plan, but what kind of customer service is that?
I ordered 2 SIM cards to move to this really good offer.
One SIM card was dead on arrival, putting it in my phone just says "no sim".
Activated it, thought it would work - nothing. It is defective.
So, I activated the second one which worked great, but I wanted to move 2 phones into this plan!
I emailed your support to see if you can send me a replacement sim card, I ordered a new sim card after I got no reply.
Now, 3 days later and I still didnt even get a reply to my emails, the sim card is not here and I didn't even get the email saying the sim shipment is on its way...
I will most definitly not get it before this week ends, which means I wasted now 10$ for one dead sim card, one late sim card, and won't even be able to get the promotion I purchased them for.
Can someone from customer service look into this? Perhaps allow me to get this promo even if my replacement sim card comes in late? Perhaps refund me for the dead sim card?
Is it true that you can register and pay for the plan but port the number over from Rogers.
How do you do that when setting up the account ?
We have a "business" number, and it's been taking a long time to complete the transfer, I hear it can be up to 5 days to complete a business number transfer, is that why my phone is not working right now ?
Yes you can port your numbers anytime later from selfserve. Its really easy.
It may actually be a better idea since the PM staff are extremely busy right now and may not be able to help you quickly if your port request failed today.
However, once the promo period is over, things will have calmed down and you will have a better experience if you need help next month.
I just activated 2 accounts on a 10-day plan to test out coverage and reception at home and at work, and also set renewals for the 12GB $120 promo in advance after the 10-day expires.
To confirm, I can port in my own number after the renewal kicks in and the 12GB plan is in place, correct? I plan on porting my number in next month since that's when I'd be free from any outstanding device fees from my existing contract.
When I ordered (before 9am yesterday) I was confident I'd get it on time, as it would be shipped XpressPost. But... I guess I was thinking it would be shipped right away. As of now there's no indication that it has been shipped.
There really should be a "if you ordered before this time, you qualify" policy.
@waiwai, Dave has announced yesterday that PM is working on setting up temporary sim card pickup sites in major cities. Watch out for the announcement with details soon. These locations will sell sim cards for $5 each and donate the proceeds to a prostate cancer charity.
If you are not in one of the major cities they announce, then you may be lucky and one of the community member near you can give you a spare sim.
I ordered my sim card last Tuesay(Nov. 7), and received shipment notification on Nov. 9.
I still have not received the package. Can you please look into it? I ordered the sim card specifically for this promotion, and if the package is lost and won't arrive by Nov. 19th, I would like to cancel the order.
Update: A customer service rep replied to my email and took care of this at 6pm today. Thank you!