If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.
So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.
But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.
Here are the answers to questions you may have:
What type of questions can Simon answer?
Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.
I don’t see Simon. When will I be able to talk to him?
As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.
Will I be able to continue earning my Community Reward?
Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.
Simon didn’t answer my question and/or got it all wrong. What’s up with that?
Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!
We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.
Why are 👍 and 👎🏽 not available for every answer, including unresponsive answers?
Where do we send the correct answer?
Hi @Luddite, could you give me an example of an unresponsive answer? If 👍 or 👎 are not available, it likely means that Simon does not know the answer to your question. If that's the case, Simon will throw that question into the queue of all unknown to him questions for future learning.
This is a welcome addition to PM support. One of the things that has been lacking in the past was a decent FAQ, (@dhanadhan did a pretty good one but it's not readily visible, you need to go search for it), Anyway, Simon should fill that role nicely!