International Texting Problems

[Wonder_why]

Hello I am new here, I register the promo plan 12GB data, Unltd text Global and talk, also I add 400 mins of international long distance for $15, I can call international but my friend can not received my text messages from oversea, but I can text local fine, please help, thanks in advance.

[Wonder_why]

Finally my Global Text working from China Mobile, thanks to Public Mobile 

[Wonder_why]

Thanks so much Mary_M , yes Shawn did contact me few times, I did told him about it, hopefully.

[Mary_M]

Hey @Wonder_why,

Thank you for the update !

Our technical department is still working on your ticket - I can see that they have been trying to contact you. Please allow them more time to work on it and find a permanent resolution 🙂

Respectfully,

Mary

[Wonder_why]

Just to updated about the International texting, my friends can received my text, if there with China Unicom Mobile, the other friends from China Mobile could not received my text messages, is there any solutions ?

[Wonder_why]

I reply back to you Marry, hope you can solved my International Text messages Issue, thanks again.

[Mary_M]

Perfect 🙂

Mary

[Wonder_why]

Thanks I will check and reply back to you

[Mary_M]

Hey @Wonder_why

I have sent you a private message, please respond to it whenever you have the chance 🙂

Mary

[Wonder_why]

Tests with another Samsung S5 still same, my friendson could not received my text messages, it could be the Sim Card defected   ? 

[Wonder_why]

Stilled not solved the problem yet,is it my Sim Card defected  ? 

[Wonder_why]

Bump to the top,stilled don't work the international texting . 

[Wonder_why]

Promo finally over , hope some MOD's would able to help me about my International texting problems , I have PM 4 MOD''s already during Promo , only Brooke_C got back to me asking what number I call,I PM her back , then never hear from her . 

[Devil_tear]

They are extremely busy with new activations but they will get to your issue ASAP... Just be patient... 🙂

[Wonder_why]

No MOD or anyone can help me about the international texting problems, I have PM 2 MODs already 

[Wonder_why]

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@Devil_tear wrote:

@Wonder_why i will try shooting a text in italy and i will let you know the results... 🙂 if i have any issues i will report them... but since the Moderators and customer service is very busy with new activations i will suggest to report this to them after the 20th of November when the fall promo is over... i really feel for the guys lately, i'm guessing that they weren't expecting such a response from the wireless community to join PM....

Edited: Just got my awnser... my international texing is working just fine... i used the +39 country code and the mobile number... if you are still experiencing difficulties i would contact a Mod or Customer Service Specialist... sorry i was unable to help... 😞

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@Devil_tear thanks for your time and help, I did try your method, my friend stilled can not received the text messages.

[Devil_tear]

@Wonder_why i will try shooting a text in italy and i will let you know the results... 🙂 if i have any issues i will report them... but since the Moderators and customer service is very busy with new activations i will suggest to report this to them after the 20th of November when the fall promo is over... i really feel for the guys lately, i'm guessing that they weren't expecting such a response from the wireless community to join PM....

Edited: Just got my awnser... my international texing is working just fine... i used the +39 country code and the mobile number... if you are still experiencing difficulties i would contact a Mod or Customer Service Specialist... sorry i was unable to help... 😞

[Devil_tear]

@computergeek541 https://en.m.wikipedia.org/wiki/Telephone_numbers_in_Italy

It was always like that in Europe...

[Wonder_why]

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@computergeek541 wrote:

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@Devil_tear wrote:

hi there @Wonder_why!! the first thing that comes in mind for me is trying to text him with a 00 instead of a + in the nation code (or whatever the name is!) 

i.e. i have friends and family in italy and i could call them with +39 and there number or 0039 and there number... try that! 

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Do you mean 011? 011 is definitely the traditional way but the +(country code) is surely more common now on cell phones.    I've never heard of 00 before as a prefix for overseas calling.  The 00 worked for you?

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I did try 00 instead of 011 stilled my friend could not received the text messages, I have Samsung Galaxy Note 4, thanks Devil_tear 

[computergeek541]

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@Devil_tear wrote:

hi there @Wonder_why!! the first thing that comes in mind for me is trying to text him with a 00 instead of a + in the nation code (or whatever the name is!) 

i.e. i have friends and family in italy and i could call them with +39 and there number or 0039 and there number... try that! 

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Do you mean 011? 011 is definitely the traditional way but the +(country code) is surely more common now on cell phones.    I've never heard of 00 before as a prefix for overseas calling.  The 00 worked for you?

[Wonder_why]

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@Devil_tear wrote:

hi there @Wonder_why!! the first thing that comes in mind for me is trying to text him with a 00 instead of a + in the nation code (or whatever the name is!) 

i.e. i have friends and family in italy and i could call them with +39 and there number or 0039 and there number... try that! 

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Thanks @Devil_tear , I try but there stilled could not received my text messages , I have no problems from other phone provider like Wind Mobile

[Devil_tear · Accepted solution]

hi there @Wonder_why!! the first thing that comes in mind for me is trying to text him with a 00 instead of a + in the nation code (or whatever the name is!) 

i.e. i have friends and family in italy and i could call them with +39 and there number or 0039 and there number... try that!