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Simon is here to help!

Retraité / Retired
Retraité / Retired

Hey Community,


If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.




So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.


question mark icon.png


But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.


Here are the answers to questions you may have:


What type of questions can Simon answer?

Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.


I don’t see Simon. When will I be able to talk to him?

As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.


Will I be able to continue earning my Community Reward?

Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.


Simon didn’t answer my question and/or got it all wrong. What’s up with that?

Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!


We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.


Deputy Mayor / Adjoint au Maire

I just tested simon with 3 questions, he answered them all with flying colours.  Good idea pm!

Great Citizen / Super Citoyen

Been waiting for smth like this... How's Simon's AI? Is it the evolving type or what we've been used to as far as chatbots are concerned? Can Simon be "tought"?


Edit: excitment got me to just skip scroll the pages without reading much... My bad, I guess I'm not lucky enough to meet Simon yet lol

Model Citizen / Citoyen Modèle

FINALLY!!!! This is gonna help lots of people.

Great Neighbour / Super Voisin

Hi I can not sign in to my account  plz can u help me

Great Neighbour / Super Voisin

I cannot sign in to my account  can u help me with that

Model Citizen / Citoyen Modèle

I tried using Simon! Some questions were answered, some weren't. Maybe PM could launch a function to allow community members to teach Simon. 

Alot of questions Simon is really good with (starting account, topup account, order phone, contact help)

Even ask Simon if Public Mobile is the best Cat Wink


I was surprised to see he knew nothing about APNs @Val_T

This is a common thing he really should be taught (I asked every way I could imagine)



@homer I almost died laughing when I saw your post name

From one of my exchanges with Simon 


kav2001c: Simon do you love me?

Simon: I may be a bot, but even I know this is awkward.



Good Citizen / Bon Citoyen
How to delete old messages chatted with Simon?

@Jiangjun1949 you dislike the fact Simon keeps history?

I thought that was a good thing (eg esp if closed window in error)