10-25-2016 09:04 AM - edited 11-20-2016 02:49 PM
Note: The promo plan has been removed from our website; however is still available in the activation portal and in Self-Serve.
We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it before November 20th.
Why the November 16th cut-off date you might ask? SIM card orders take 1-2 business days to arrive at your home, and Canada Post does not deliver on the weekends. Knowing that there is a lead time for SIM cards to arrive, we have temporarily stopped SIM card ordering until after the promotion is complete. This is because anyone who would have ordered a SIM card after November 16th would not have received their SIM card in enough time to sign up for the promo plan. We didn’t want anyone to get your hopes up and then be disappointed.
If you get a SIM card at one of our pick-up locations this Friday and Saturday, you will need to sign-up for our promo plan on or before November 20th. The promo plan will not be honoured for these customers after November 20th.
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Hey Community,
Yes, you read the subject line correctly! From October 25th to November 20th, we will be offering an amazing promotion where you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day plan for only $120. This equates to 4GB each month for the low, low price of $40 every 30 days. If there was ever a time to get friends and family to join Public Mobile, now would be it!
Check out the full details below to see how you and your friends and family can sign up for this awesome plan!
Things you need to know
Getting the plan
Pick & Pay Customers
If you are an existing Pick & Pay customer and are interested in taking advantage of the promo plan, you have two options:
This means that everyone has the option to take advantage of this great deal, regardless of when your existing rate plan ends.
Legacy Customers
If you are a legacy customer who is interested in having this promo plan, you will need to call into the call centre and upgrade to the Pick & Pay plan. Please note that, once you switch to a Pick & Pay plan, you will be unable to switch back to your old plan and will lose access to the call centre.
New Customers: You want to join because the grass is really greener over here
As a new customer, you can add the promo plan when you are prompted in the activation process. You will need to have your SIM card in hand in order to activate, so please be sure to order it first!
-Public Mobile Community team
11-22-2016 08:20 PM
@cptwonton not sure about that. If it states between oct 25-nov 16...
11-22-2016 08:17 PM
Hi everyone,
I was wondering if anyone would know if Public Mobile would honour the promo plan if I ordered my SIM on October 24th, which is a day before the stated October 25-November 16th dates?
11-22-2016 12:27 PM
11-22-2016 12:25 PM - edited 11-22-2016 12:26 PM
Actually @pmed, @kav2001c you should take the $120 option with 6GB of data over 90 days and then PM the mods to adjust the plan to the promo one. See this post by a MOD for the official info:
Cheers,
drej
p.s. I figure it's probably simpler and faster for Public Mobile to change the 6GB to 12GB than to mess around with billing changes if you choose the $186 option 😉
11-22-2016 10:43 AM
Welcome @dearmusic to Public Mobile!
You can message or tag the moderators to adjust your plan. Please be patient as they are priortizing their workload.
11-22-2016 09:56 AM
By "message mods" they mean the forum private messaging right? Or is there other ways to message for them to adjest my plan?
11-22-2016 09:21 AM
@pmed take the $186 and they will correct
11-22-2016 09:19 AM
11-22-2016 08:55 AM
Hi @allenly
I got a new number. It was same with me, got those reward messages too. But also i wasn't able sign in self-serve earlier. Now i am able to sign in and see my usage but some how only my text messages are working as of now. Hope they fix it soon. But in self serve i am happy i can see my plan got activated.
11-22-2016 12:45 AM
I just ported over from Rogers after trying several times due to activation failures. I hope I'm not going to be charge multiple times. My call and data worked fine. My APN was automatically configured but you might want to verify your APN settings afterwards.
Step-by-step APN configuration :
Step 1
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)
Click here for Android APN Screen Shot
Step 2
You will need to input the following information :
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun
Step 3
Select Save/Done. Select Public Mobile to connect to the Public Mobile network.
11-22-2016 12:13 AM
hi @ankurfaridkot,
Did you port your number or did you get a new number? I ported my number from rogers. It's wierd when i put the PM sim into my phone and go to phone status in android, it actually shows the i am connected and even my ported number. Howerver, i cannot make any calls or data. Funny thing is got one of those sms saying "Congrats! Rewards have been applied to your account....".
I'll wait for another day or two to see if the mod will fix my account, otherwise i'll give you suggestion a shot.
Thanks
11-21-2016 11:27 PM
Hi @allenly, I had exactly similar situation
So I kept on trying to register on self-serve Self-Serve https://selfserve.publicmobile.ca/self-registration/ after every 3 to 4 hours and about an hour ago today it recognized my number and sent me a 6 digit code. I was able to create an account and when I open my account it shows my plan like this.
I can send and receive text as of now but can't call and use data. It seems PM system is slow but still working.So I would recommend giving a shot and be patient.
11-21-2016 11:13 PM
11-21-2016 10:50 PM
Choose the options in the screenshot found in this post http://productioncommunity.publicmobile.ca/rsxze77497/board/message?board.id=Announcements&message.i... by the moderator if you order the sim card before the cut off date. Note, you need the sim card order number.
11-21-2016 10:43 PM
For those who ordered their SIM cards Nov. 16 or earlier but didn't get them till after the promo expiry (Nov. 20), see this post on how to get the promo:
Happy Activating!
11-21-2016 09:54 PM
11-21-2016 09:33 PM
I also just received my SIM card today, and had to activate at the $186 price rather than the $120. I ordered my SIM card on the 16th, and have sent a PM, so I'm hoping that this can be sorted out.
11-21-2016 09:10 PM
Just an update to my previous post .. I have a brand new number, I did not port in from anywhere else..
everything works EXCEPT for incoming calls and texts! I can make calls out, however when I try and call the new number, I am immediately sent to voicemail .. This obviously is no ideal..
I can also send texts out, however no texts are recieved.
So recap my current issues:
I signed up for the 120$ 12gig promotion BEFORE the promotion expired using sims that I purchased before the november 16th cut off.. My credit card was charged the $120+tax, however I was never put onto a plan.. it just sat as credit on my new account.. I could not change to the promotional plan since self service told me it had expired..
I signed up for the $120 6gig plan and have messaged several mods now to have this changed to the 12 gig plan as was instructed to do so on the fourm posts
Upon getting the sim working on my phone, I can NOT recieve any texts of calls to my new number.. I can only send texts and place phone calls..
I understand you guys are busy.. but there are alot of people left out in the cold right now.. please provide us quick resolutions
11-21-2016 08:42 PM
Still no sign of a mod. I wonder how long will I have to wait
11-21-2016 07:46 PM
i just received my SIMS cards today (no postal service on the weekend). But when I try to activate the plan - it says it will bill my VISA 210.18. Can you help? I quit as soon as I saw that. I thought that once I inputted my SIMS, the promo would kick in.
"We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it before November 20th. "
11-21-2016 06:47 PM
Hello, I purchased my sim cards back on oct 26
I signed up for the $120 12 gig/month promotion at aprox 9pm MST on Sunday Nov 20th before the offer deadline.
Unfortunately, when I logged into the self serve website a few hours after trying to get my phone working, I found that it showed me having a 120$ balance and no plan!
I tried adding the $120 12 gig plan but the system was telling me that it was expired.
As per the post in the community fourms, I have signed up for the $120 6 gig plan and reaching out to the mods to have it switched over to the correct 12 gig plan that I originally signed up for.
Please let me know what is required to get me on the right plan.
thanks
11-21-2016 05:49 PM
Glad to hear that PM is honouring this plan for anyone that ordered a sim between oct 25 and nov 16th. My question is for those of us that can take advantage how long do we have to sign up. I'd like to wait out the current backlog of problems before needing a mod to convert my plan to the promo.
11-21-2016 05:05 PM
Although, to be fair, technically speaking, LTE falls under the umbrella of 4G. 4G is just a vague term that encompasses HSPA+, LTE and other formats.
See the following Quora article for more details: https://www.quora.com/Whats-the-difference-between-4G-and-4G-LTE
Telus (and by extension, PM) only supports LTE as their 4G technology of choice.
11-21-2016 02:11 PM
Hi @imm1304
Oh, i did not know the private messages are pooled that great to hear.
Thanks for the info.
11-21-2016 01:57 PM
11-21-2016 12:49 PM
Hi @allenly!
The private messages to all the mods go into a pooled system and are answered by whoever is available. You should hear from someone even if Saray is not in the office.
There was a huge spike in new activations as people rushed to join PM before the promo expired. So please allow some time for them to respond. Hopefully it won't be too long.. but during the promo, it took them at least 3-4 days to respond.
11-21-2016 12:13 PM
Hi @Saray_O,
I signed up for the fall promotion plan yesterday and also ran into the same failure that my account activation request has failed. I have sent you a PM with the info.
If any other MOD can help look at my account, i can povide the info.
Thanks.
11-21-2016 11:27 AM
Hi @Saray_O
I joined PM yesterday. But on confirmation page i saw this error
Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.
I tried resetting password on selfserve but it doesn't recognize my email.
I cancelled my old carrier service as i wanted to grab a new number. Can you please check your inbox i just sent you a private message with my details. It would a great help i have been without service since yesterday.
Thanks
11-21-2016 11:20 AM - edited 11-21-2016 11:24 AM
11-21-2016 11:13 AM