System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

[Silvio_M]

Hi Community,

Between May 10, 2021, 11:00 PM (ET) and May 11, 2021, 09:00 AM (ET), you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

[Dtack]

Thanks so much for the update and keeping us informed.

[Unassigned]

PM is Telus, they're the same parent company. That means if telus goes down, public mobile is down. No if ands or buts about it, aside from this though I have 3 separate threads with mods acknowledging this is an on going issue and crediting my account for the time paid and lost.

I'm happy you experience no outages but it's a known issue for PM to the point that, even as a pay as you go service, they actually paid for and reimbursed parts of my bills.

[BearFBI]

@Unassigned Phone service outage ? 

Are you sure that's a public mobile problem and not a problem with the network or the towers in your area itself ? 

Public Mobile rarely has outages. All the outages are linked to the Telus and sometimes bell network going down. 

I've never experienced one outage in the year I've been with Public Mobile. 

[hTideGnow]

@Unassigned   when did you have phone server outage?  which area was it?

[Unassigned]

My question was mostly rhetorical. Off the back of 4 separate outages in phone service and then web service, in under a month, with no warning. This isn't exactly helpful for people like myself who are part of an On Call, Overnight staff. 

[computergeek541]

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@Unassigned wrote:

What's todays excuse? 

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I suspect that some unexpeted downtime could possibly trigger an automatic maintenance message. 

[Unassigned]

What's todays excuse? 

[Quigley]

@fdrcamb519   After the last maintenance, before this one the shelf service pages open up a lot faster. Just saying 😅

[Quigley]

@hTideGnow  Didn't you know change is a good thing. That's PM letting their hair down.  😆

[hTideGnow]

I just notice that it is not a weekend maintenance this time.  I thought they always have this on the weekend.  

[darlicious]

@Ericsparrow56 

No....but you may be able to subscribe to the announcements board for email notificafions of announcements but then you might get over run then....

Best to just make a habit of checikng in on the community once a week.

[Ericsparrow56]

Is there a option to get the maintenance announcements via text message?

[fdrcamb519]

As a result of this maintenance, would be good, if platform worked faster.

[softech]

@sbouwsema  Good luck.. hope all good.

[sbouwsema]

Thanks! I’ve got someone looking into it for me 

[softech]

@sbouwsema  oh no.

open a ticket with the Mod to confirm if the SIM number on their record matches yours..

you can use this directly link for opening SIMjacked related ticket

https://urlshortner.tiia.ai/lmjsvR

[sbouwsema]

No it’s not working at all. I think my SIM card info may have been stolen 😞

[softech]

@sbouwsema was your service affected that night?  is it up and running now?  If not, give us some more details and see if we can suggest something.

[computergeek541]

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@sbouwsema wrote:

Is this why I have no service???

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This maintenance was related to the self serve and activation systems. There should not be any relation to service not working.

[sbouwsema]

Is this why I have no service???

[sunflowershine]

Thanks for your notification!

[Newfiescreech]

Thanks so much for early noticed .Thanks again 🤗

[Dtack]

Thanks for the advance notice!

[Staliger]

Appreciate for informing us about this. Keep improving the system😊

[darlicious]

Thanks for the heads up....This is a good reminder for anyone who hasn't done it already to fill out their census by May 11th. Get out of the community and submit your census!

[Triguy]

Thanks for giving us an advanced notice.

[softech]

Thanks for notifying.  Last month after the maintenance, the Self-Serve are logging on much quicker (or I should say back to a more reasonable experience  😀)   Let's hope this maintenance will bring us other "goodies"