10-06-2021 04:06 PM - edited 10-06-2021 06:55 PM
Update
The outage impacting customers in Ontario and Quebec has been resolved. Please consider rebooting your device(s) if the service isn't back yet. Our apologies for any inconvenience and thank you so much for your patience!
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Hey Community,
We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!
- Public Mobile Team
10-06-2021 06:55 PM
I will try a few things.
10-06-2021 06:51 PM
@christyj4 : Maybe. Did you get a "message" from your phone saying something about the connection?
Try a restart. Then try switching to HSPA/3G.
10-06-2021 06:51 PM - edited 10-06-2021 06:52 PM
yes Telus said the outage affects Winnipeg area
https://mobile.twitter.com/TELUSsupport/status/1445884017056706563
10-06-2021 06:48 PM
I do not have data in Manitoba. Has anyone heard of any outages there
10-06-2021 06:47 PM - edited 10-06-2021 06:51 PM
@crystalstjean19 wrote:My voicemail is acting up too i cant delete
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Check your voicemail messages (publicmobile.ca) and pressing 7 to delete..
10-06-2021 06:46 PM
I got a VM alert, called and entered the password, the dead air.. I guess they have not fox everything yet
10-06-2021 06:40 PM
My voicemail is acting up too i cant delete
10-06-2021 05:58 PM
I'm not sure yet. If I have any info that can be shared, I will do so.
10-06-2021 05:18 PM
10-06-2021 05:17 PM
Service appears to be restored.
10-06-2021 05:12 PM
It's out here in West Flamborough. Has been acting up for weeks. Service as usual, up and down like a toilet seat they say. Good connection to the tower... "not registered on network". Happens pretty much daily out here. Downright annoying.
10-06-2021 05:01 PM
@J_PM you might want to update your announcement as well
https://twitter.com/TELUSsupport/status/1445839195121930240
[Service Status] Clients in the Winnipeg area are also impacted by this wireless outage. Our team continues working towards a resolution and we will post updates as we receive them. Thanks again for your patience!
10-06-2021 04:58 PM
10-06-2021 04:39 PM
Kind of hard to check twitter if the service is down.
10-06-2021 04:37 PM
how long will it be out for?
10-06-2021 04:37 PM
Thank you for letting us know. Hopefully it will be restored soon.
10-06-2021 04:26 PM
Agreed. I shouldn’t have to “search” for an outage announcement
10-06-2021 04:26 PM - edited 10-06-2021 04:27 PM
@softech wrote:
@Anonymous wrote:thank you @J_PM
we appreciate your business and your Team working too hard to bring amazing service,
god bless you and your Team...
@Anonymous the service tech might be working hard at this moment,.. but this is not the right time to compliment them for their " amazing service" (unless you meant the "lack of" ... ) LoL
🤣😂
i'm always compliment about them they are amazing Team, we have to thanks them all time,
and the service will back as soon as possible...
10-06-2021 04:22 PM
No issue in York region. Phone/SMS work as expected. Hopefully the rest of you guys get service soon!
10-06-2021 04:19 PM - edited 10-06-2021 04:22 PM
@Anonymous wrote:thank you @J_PM
we appreciate your business and your Team working too hard to bring amazing service,
god bless you and your Team...
@Anonymous the service tech might be working hard at this moment,.. but this is not the right time to compliment them for their " amazing service" (unless you meant the "lack of" ... ) LoL
🤣😂
10-06-2021 04:17 PM
SMS still works.. interesting.
10-06-2021 04:15 PM
Where I am, there's no mobile data and no voice service. The only thing that is working is SMS.
10-06-2021 04:14 PM
@J_PM wrote:Hey Community,
We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!
- Public Mobile Team
Thanks @J_PM ,
I feel this type of notice (OUTAGEs) should be front and center on the Community page.
Like a RED BANNER hyperlink or something when outages occur.
Simply an Announcement Post gets pushed down the list, and ends up getting bogged down with other posts.
Just my thoughts...
10-06-2021 04:14 PM
thank you @J_PM
we appreciate your business and your Team working too hard to bring amazing service,
god bless you and your Team...
10-06-2021 04:12 PM
Thanks for the update.
10-06-2021 04:09 PM - edited 10-06-2021 04:10 PM
thanks @J_PM for the confirmation!!!
as someone pointed out earlier:
Both Telus and Koodo have made official announcement on Twitter. It really time for PM to do the same, keep us updated with the latest Network status or other issues.