Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[amyzhu]

same thing with me! 

[thuy2691]

I have the same issue. Activated $20 plan on website but after the app activated I was charged $40+taxes for first month. Please help review this.

[Chickenmama]

 I saw someone post that they just paid $20 instead of $40. And they show entitled $20 discount for 24 months. But I can't found it in my app

[hTideGnow]

hi @Chickenmama 

from what I understand from offers like this from before, you will pay full price first and they give you the $20 credit after.  And each month, they will give you another credit

but check with PM support agent to confirm first.   

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chickenmama]

Me too.charged me full amount 

[Chickenmama]

I just subscribed and successful activated today. It shows $40 with $20 discount, but after I paid $20 plus tax. Direct me to direct the apps to active esim. After I replied yes to my carrier. It shows i have overdue $20 plus tax today. That mean the $20 discount gone. I need to paid full amount ti activate the service. And next month will be $40 plus tax too. Missing $20 discount. Overcharged me

[amyzhu]

Hello, I just activated. Got the error and I pressed subscribe and now it says I have a 40$ plan. I want the 20$ plan. Can you please help? 

[John-J1]

Same with most of us here, no one has posted a response yet. I really wish they would say something like, "We are aware of the issue and promise they will fix it." The silence is probably driving a lot of people crazy.

[Irene15]

I can not find a support team to ask very frustrating 

[Garfunk80]

Tried to activate eSIM tonight and received  “eSIM activation error. Contact support” message. Has this issue been resolved yet?

New eSIM activation through app on iPhone - no port. 

[Irene15]

I can not activate my phone I have canceled my number from koodo and have no network for the whole day 

[bensondam123]

same with me as well!

[Chillforce]

Any updates about the double payment/promo not applied issue? I am affected and I sent a message to cs_agent last night and have not received a response

[slusagm]

@JoeyMartino 

you need PM to look into your case.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[JoeyMartino]

it does not look resolved; I signed up and subscribed, but as soon as I downloaded the app to sign in, it told me to pay again (which I did) but now it shows no 50% promo and my next payment shows double the price ($40)!

[Melodieharik]

This issue is not resolved. Someone please update.

I'm a new subscriber. I've ported my number. my service is working but I've been double charged (2x$20 + tax charges on my credit card twice). AND the supposed 50% discount also does not exist on my subscription.  Next billing cycle shows $45 charge scheduled for next month. 

cs_agent messaged - still no response.

when I first signed up and ported number it said that my subscription had 'expired' and prompted me to pay another $20 which I did, but I had already been charged.

service works and data is working but discount not showing on my subscription and I've been charged twice.

This is such a bad experience

[Jordan_tavares]

That got the data going, last thing I need to work is text messaging. Fingers crossed

[Cherrysctse]

Hi There,

I switched my plan from another carrier to public mobile today and would like to enjoy the flash sale. I have been waiting for the SMS to confirm the plan transferral. Yet, I cannot receive the sms and the plan seems to be active on the app. Ported from Rogers, outbound calls working but not inbound and no texts at all. Please help. @CS_Agent please help. 

[Obi2]

If you still had the old sim, remove it and restart the phone. That was the solution from the agent to me and it worked.

[slusagm]

@WorkingHard 

did you receive the porting authorization text from Rogers? you replied yes?  Your Rogers sim still work?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[computergeek541]

---

@WorkingHard wrote:

Ported from Rogers, outbound calls working but not inbound and no texts at all. Please help. @CS_Agent please help. 

---

Tagging CS_Agent doesn't usually work. You'll need to open a ticket.

[WorkingHard]

Ported from Rogers, outbound calls working but not inbound and no texts at all. Please help. @CS_Agent please help. 

[Zangjinlong]

Why this thread is marked as resolved? This issue still exists. Can someone update the title?

[Jordan_tavares]

Phone can now make and receive calls. Still no text or data

[Zangjinlong]

They are probably very busy but this is not acceptable as the invoice I got shows no details and does not match what I paid. This should be resolved asap. I sent a second message about an hour ago and still waiting for reply.

it is really a bad experience and waste of my time to deal with PM’s technical issues.

[hTideGnow]

hi @Zangjinlong 

you will see the $20 as a credit to your account in 2 or 3 days.  But yes, wait for PM agent to reply

They are really busy this weekend with the hot 50% off promos.  So, message them again for update

[Zangjinlong]

my service is working but I have been double charged (2x$20 + tax charges on my credit card). my 50% discount also does not exist. cs_agent messaged about two hours ago and still no response.

[hTideGnow]

hi @ethan_gu88 

have you submit a ticket with PM yet?  This weekend is crazy with the new 50% off deals and look like PM agent's response is a bit slow

Message them again for update 

[ethan_gu88]

Now Telus port my number out, but looks like my pm sim is not activated 

[mamachou]

when I first signed up and ported number it said that my subscription had 'expired' and prompted me to pay another $20 which stubbornly I did..

service works and data is working but for some reason the discount no longer showng on my subscription