No Service after eSIM to eSIM transfer

[NatG2]

I recently switched to a new mobile plan and transferred my number from another carrier using eSIM to public mobile eSIM. The payment was successfully charged and my account has been created, but I still have no mobile network connection.

There is no service at all — I cannot make or receive calls, send text messages, or use mobile data.

I have restarted my phone, but the issue has not been resolved.

[hTideGnow]

hi @NatG2 

how would your number ported to your husband's?  PM system is one email for one account, if you have 2 accounts with PM, you need two different emails to create two accounts, maybe you have used the same email ?

ask PM support agent to clear up your situation, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[NatG2]

Hello. I recently switched to Public Mobile using an eSIM and transferred my number from Virgin Mobile (eSIM).

Mobile data is working, but I cannot make or receive calls, and I cannot send or receive SMS.

My previous Virgin Mobile account was under my husband’s name, and my phone number was part of his account.

How can I check if the number porting was completed correctly and if voice and SMS services are fully active on my line?

[LeePublic1]

Did you activate via eSIM or physical SIM? 

[NatG2]

iPhone 

[LeePublic1]

What model is your phone? Is it a Android/Samsung/Pixel or iPhone?

[hTideGnow]

hi @NatG2 

you removed your old carrier sim card? And make sure PM sim is enabled and set as Primary.

Then reboot phone and reset network settings and try

if PM is a physical sim, try it on another phone

but if you need PM support agent to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[NatG2]

I got public mobile plan after yesterday for my phone, I opted to transfer the phone # from the old service provider. I got the SMS to initiate the transfer, but now I can’t make outgoing calls, I don't receive incoming calls on my phone

[Frank52]

Hello, you can review the following steps. It might help with the Esim issue: 

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Additionally, here is a ESIM FAQ document: 

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

[Sansan]

Check that you've disabled,  not deleted your previous eSIM and enable the PM one.