Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Jordan_tavares]

So far I've only been charged once

[mamachou]

same issue. my service is working but I have been double charged (2x$20 + tax charges on my credit card). my 50% discount also does not exist. cs_agent messaged but hoping for a solution

[Uphey]

Same issue here

[Jordan_tavares]

I am signed into the app and sent out a ticket 

[slusagm]

Problem with that sim activation, ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Anerkons]

Yes me also - now I can make voice calls but no texts whatsoever . There has to be a reason . 

[Jordan_tavares]

Made new account today, my old provider has now been disconnected and I can only receive calls to my old number I am transferring. I cannot send a call text or use data

[hTideGnow]

hi @huongtram No need to pay again.  You will just need to ask PM support to help

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@huongtram  No don’t pay again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[huongtram]

I have paid for the subcription but when I activated it has some error, I tried logging in my account on Public mobile app but was told to pay to subcribe again because my subcription was expired??? What am I suppose to do? Pay again?

[Handy1]

@ethan_gu88  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ethan_gu88]

failed at the step to activate the subscription and transfer number. Cannot even submit a ticket, that page does not work at all. Send PM to CS_Agent, wait for reply.

PM, you are a pure online business, please make your website or whatever page working at least.

[Obi2]

Many folks are in similar situation. The issue is from Public Mobile’s end. Hoping they respond and fix this soon. 

[Anerkons]

Sorry for posting again but I really need help. As mentioned my account page shows that all is in order but it really is not because my number doesn't work -- I just finished a live chat with my previous provider and they confirmed that my number was ported out to PM -- cut and pasting part of the chat --  Following my verification I can see the port out order placed today, Jan 24, 2026, 1:01:28 PM and in the system is completed, meaning that the transfer was successful from our side.

---

[Anerkons]

You're a step ahead of me - tried to get a ticked but it's not accepted ---- Also I used a hard sim and have already deleted the e-sim from my old provider. ------ It seems the $20 2 year bargain is bitting me.

[Jdanylko]

I’ve submitted at ticket and sent a pm

[Handy1]

@Irenicus  Please report back when you find out best of luck hope it works out for you , and everyone else that got confused by public mobiles confusion 

[Irenicus]

I don't see how they can't honor the changed subscription here..... I'm not even sure that's legal to advertise something like that and not honor it. 

I've got a ticket in, see what happens I guess..

[Anerkons]

NOT IN MY CASE - as I try to make clear - my account page shows that all is well but my number doesn't work for messaging / two factor authentications - now I can't pay my bills .

[Handy1]

@Irenicus  It was unfortunately a glitch is you look on website the 100GB plan was also supposed to be $30 for 2 years not $20 . They did infact have messy roll out of the new flash sale plans, hopfully support will be able to give you back your old plan . I too saw the same thing but for 150GB for $25 but it was a glitch 

I was first one to reply to this thread with the exact same question then before it was answered it was changed so I knew then it was false and didn’t procesd to make change this is part of the reason support is so swamped right now at this moment unfortunately 

[Irenicus]

Well here is my screenshot of the confirmation that I subscribed to the plan with the discount. How do they possibly allow you to switch off your existing plan that doesn't exist anymore to snub you out of an advertised subscription? 

[Tala0]

It’s a bit of a mess right now with the system error 

[hTideGnow]

hi @Jdanylko if you saw the order on your My Account, you are supposed to get that.  Probably just some system error 

please ask PM support agent to check.. 

 submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[KevinSolis]

January 24. My 50% off promo disappeared and it says im paying $44.80 each month. I also had to pay 2 times after activation because the app said the subscription was expired even though I just paid for it a second before. Otherwise i wouldnt be connected to a carrier and wouldnt be able to say yes to the previous carrier number transfer text. I also used a $10 referral link and dont see the $10 deduction anywhere.

I feel like most people reading this are having this issue. But if you know someone who is about to switch to this carrier for the promo. Save yourself the risk of losing your phone number and paying a non discounted plan.

[Handy1]

@Irenicus  It’s only for new activations NOT existing customers 

[Jdanylko]

I am having the exact same issue today, 24.Jan2026.  I am not paying an other 20 bucks.  Luckily I am using eSIM and can switch back to my old plan, I haven’t cancelled it yet.

[Irenicus]

@J_PM @DR_PM 

Can you please confirm if the 50% discount is applied? I have a screenshot of my new plan confirmation at $20/month but my subscription says $40. My billing cycle is Feb 3rd - if this charges me the full $40 do I put in a support ticket or how do I proceed?

I switched from my $30/30GB plan which is no longer available so if this 50% is not honored it is super disingenuous.

Please let me know thanks! 

[Jdanylko]

This is not fixed as of 24.jan.2026

[hTideGnow]

hi @chicken_tenders 

usually within couple hours, weekend can be worse. Message them again for update 

[chicken_tenders]

What is the update and turn around time to get in contact with message support. I sent a message and haven't heard back. My number is semi ported for almost 24 hours. I can send calls but no incoming.