Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[JoeyMartino]

it does not look resolved; I signed up and subscribed, but as soon as I downloaded the app to sign in, it told me to pay again (which I did) but now it shows no 50% promo and my next payment shows double the price ($40)!

[Melodieharik]

This issue is not resolved. Someone please update.

I'm a new subscriber. I've ported my number. my service is working but I've been double charged (2x$20 + tax charges on my credit card twice). AND the supposed 50% discount also does not exist on my subscription.  Next billing cycle shows $45 charge scheduled for next month. 

cs_agent messaged - still no response.

when I first signed up and ported number it said that my subscription had 'expired' and prompted me to pay another $20 which I did, but I had already been charged.

service works and data is working but discount not showing on my subscription and I've been charged twice.

This is such a bad experience

[Jordan_tavares]

That got the data going, last thing I need to work is text messaging. Fingers crossed

[Cherrysctse]

Hi There,

I switched my plan from another carrier to public mobile today and would like to enjoy the flash sale. I have been waiting for the SMS to confirm the plan transferral. Yet, I cannot receive the sms and the plan seems to be active on the app. Ported from Rogers, outbound calls working but not inbound and no texts at all. Please help. @CS_Agent please help. 

[Obi2]

If you still had the old sim, remove it and restart the phone. That was the solution from the agent to me and it worked.

[slusagm]

@WorkingHard 

did you receive the porting authorization text from Rogers? you replied yes?  Your Rogers sim still work?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[computergeek541]

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@WorkingHard wrote:

Ported from Rogers, outbound calls working but not inbound and no texts at all. Please help. @CS_Agent please help. 

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Tagging CS_Agent doesn't usually work. You'll need to open a ticket.

[WorkingHard]

Ported from Rogers, outbound calls working but not inbound and no texts at all. Please help. @CS_Agent please help. 

[Zangjinlong]

Why this thread is marked as resolved? This issue still exists. Can someone update the title?

[Jordan_tavares]

Phone can now make and receive calls. Still no text or data

[Zangjinlong]

They are probably very busy but this is not acceptable as the invoice I got shows no details and does not match what I paid. This should be resolved asap. I sent a second message about an hour ago and still waiting for reply.

it is really a bad experience and waste of my time to deal with PM’s technical issues.

[hTideGnow]

hi @Zangjinlong 

you will see the $20 as a credit to your account in 2 or 3 days.  But yes, wait for PM agent to reply

They are really busy this weekend with the hot 50% off promos.  So, message them again for update

[Zangjinlong]

my service is working but I have been double charged (2x$20 + tax charges on my credit card). my 50% discount also does not exist. cs_agent messaged about two hours ago and still no response.

[hTideGnow]

hi @ethan_gu88 

have you submit a ticket with PM yet?  This weekend is crazy with the new 50% off deals and look like PM agent's response is a bit slow

Message them again for update 

[ethan_gu88]

Now Telus port my number out, but looks like my pm sim is not activated 

[mamachou]

when I first signed up and ported number it said that my subscription had 'expired' and prompted me to pay another $20 which stubbornly I did..

service works and data is working but for some reason the discount no longer showng on my subscription

[Jordan_tavares]

So far I've only been charged once

[mamachou]

same issue. my service is working but I have been double charged (2x$20 + tax charges on my credit card). my 50% discount also does not exist. cs_agent messaged but hoping for a solution

[Uphey]

Same issue here

[Jordan_tavares]

I am signed into the app and sent out a ticket 

[slusagm]

Problem with that sim activation, ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Anerkons]

Yes me also - now I can make voice calls but no texts whatsoever . There has to be a reason . 

[Jordan_tavares]

Made new account today, my old provider has now been disconnected and I can only receive calls to my old number I am transferring. I cannot send a call text or use data

[hTideGnow]

hi @huongtram No need to pay again.  You will just need to ask PM support to help

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@huongtram  No don’t pay again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[huongtram]

I have paid for the subcription but when I activated it has some error, I tried logging in my account on Public mobile app but was told to pay to subcribe again because my subcription was expired??? What am I suppose to do? Pay again?

[Handy1]

@ethan_gu88  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ethan_gu88]

failed at the step to activate the subscription and transfer number. Cannot even submit a ticket, that page does not work at all. Send PM to CS_Agent, wait for reply.

PM, you are a pure online business, please make your website or whatever page working at least.

[Obi2]

Many folks are in similar situation. The issue is from Public Mobile’s end. Hoping they respond and fix this soon. 

[Anerkons]

Sorry for posting again but I really need help. As mentioned my account page shows that all is in order but it really is not because my number doesn't work -- I just finished a live chat with my previous provider and they confirmed that my number was ported out to PM -- cut and pasting part of the chat --  Following my verification I can see the port out order placed today, Jan 24, 2026, 1:01:28 PM and in the system is completed, meaning that the transfer was successful from our side.

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