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Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I’ve tried both the reboot and the lost/stolen phone. Suspended and reactivate service and still nothing.

Town Hero / Héro de la Ville

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Thanks for the info.  My next renewal is on Nov 24.  I hope that the maintenance will be completed on time and not be extended beyond Nov 21.

Town Hero / Héro de la Ville

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Awesome news @Brooke_C thanks 

Great Neighbour / Super Voisin

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

My service won't work at all. Who do I speak with to fix it?

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I drive School Bus in a Remote area text only.

Is this a common occurance with Public Mobile when changing plans?

I do not plan any more changes right now.

My cell should work before 2 pm today ?

Can Walmart Public Mobile rep fix it if it does not auto fix itself ?

Thanks

LP

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LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

PS My Cell does Not work at all right now.

Message demands more money.

I am paid in full autopay

Bank shows payment in full

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@bennett9130 wrote:

My service won't work at all. Who do I speak with to fix it?


 @bennett9130, @LP1

The point of this thread is that there's some maintenance going on. You might need to wait until 1pm ET. The announcement did NOT say there would be down times though.

 

Check to verify if your plan says active. If it says Plan Expired in red then you're being affected by the maintenance. If it says suspended in a box along the top then your payment hasn't gone through.

But if it says active then maybe you both could try the lost/stolen feature.

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

This did not work for me.

I am becoming more than a bit agitated.

A lot of people depend on me and my Working Cell.

Public Mobile took my $31.64 and Turned OFF my cell.

 

EDIT: Says Suspended

If I have another emergency on my Bus and my cell texting does not work someone could die.

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@LP1 wrote:

This did not work for me.

I am becoming more than a bit agitated.

A lot of people depend on me and my Working Cell.

Public Mobile took my $31.64 and Turned OFF my cell.


Another trick to try is to manually put in another $1 and restart the phone.

 

It has been suggested many times on this forum that for those that need as close to 100% reliability as possible to not use this service and use one of the upper tier services. In the Telus world that's Koodo or Telus themselves.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I will be very dissapointed if I need to leave, I have been singing praise for Public Mobile to everyone.

I will try the add $1

EDIT: Will not even try to take $1 hit select amount and next,.. Nothing.

I will pay what it says $20 BUT I better see a correct amount of credit before next payment is due.

I was so happy auto payment no issues now this.

Will not accept payment funds there.

I give up !