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Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@LP1 wrote:

I will be very dissapointed if I need to leave, I have been singing praise for Public Mobile to everyone.

I will try the add $1

EDIT: Will not even try to take $1 hit select amount and next,.. Nothing.

I will pay what it says $20 BUT I better see a correct amount of credit before next payment is due.

I was so happy auto payment no issues now this.

Will noy accept payment funds there.

I give up !


Can you post a screenshot of your overview page and payment history? (blank out personal info of course).

Try another browser or private/incognito mode or clear cache/cookies maybe.

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

The self-serve system has been slow today (this morning at least), not saying it's the cause of your issue, but it may be.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Screenshots there is an attach option "Photos"

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LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

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Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

 @LP1:

It looks like you're still in Lost mode. Go back and click on Resume Service. See what happens.

Again...there's maintenance going on these couple days so the site could be troublesome.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

did that already BUT...

I did it again this time the button seems to work rebooting cell.

 

Still "Cannot complete your call"

force search for available networks hangs.

Message says Can't complete your call you dont have long distance add on ??

 

 

6.PNG

 

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

still no service at all, cannot complete your call etc.

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@LP1 wrote:

still no service at all, cannot complete your call etc.


And you restarted the phone after all the fiddling?

Did anything change on the overview page?

Great Citizen / Super Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

Good luck buddy in reseolving your issue I feel your pain. PM  usually works  great but can be a major headache if you have any issue requiring support.

 

The mods should eventually resolve this so hang on tight. If all else fails grab a new sim / account and restart from there.

 

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

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