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LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

yes when in doubt reboot just did again now.

same cannot complete your call.

 

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

@LP1, looking at your transaction history, it appears you've changed to the $10 plan, from your $30 plan.  In fact, you've changed it twice today.

 

I'm sure this wasn't on purpose.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I changed nothing and my bank paid the proper amount today.

Ok this is confusing see pic advice please.9.PNG

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

I am concerned to touch anything, I see $30.00 balance so pick my plan again ?

 

EDIT: I believe this now applies,..

"Your plan should move from ‘Expired’ to ‘Active’ by 1PM ET on the day of your renewal. Our system is currently slower than normal, but will catch up by this time"

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@LP1 wrote:

I am concerned to touch anything, I see $30.00 balance so pick my plan again ?


No. Plan Expired. Today. This thread. This answers my question from earlier that stonechucker and I had a little back and forth about.

It sucks that the service isn't working for you. That wasn't mentioned as a possible side-effect of the maintenance. But this is Public Mobile after all Smiley Happy

Maybe now that it says things a little better you could try the $1 trick but with the site how it is these couple days who knows.

And sending a private message to them would probably take longer than this resolving on its own.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

First Thank You to All who helped me !

Cool !

$1 worked.

What a Giant pita,

I see a $10 credit I guess thats for pain and suffering ??

By the way when I say I give up it actually means ok its On ! Bring it !

I am very stubborn I never let a piece of hardware tell me No you cant do that.

My alias says it all.

LinuxPusher

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

@LP1, the graphic of the transactions at 11:31 you posted, shows two $10 activations today... The last graphic you posted, was it from before, or after you posted that transaction listing?

 

Can you post another transaction listing from now?

Mayor / Maire

Re: [KNOWN ISSUE] Select customers affected by slower renewal process


@LP1 wrote:

First Thank You to All who helped me !

Cool !

$1 worked.

What a Giant pita,

I see a $10 credit I guess thats for pain and suffering ??

By the way when I say I give up it actually means ok its On ! Bring it !

I am very stubborn I never let a piece of hardware tell me No you cant do that.

My alias says it all.

LinuxPusher


That's a great attitude. I'm the same way with tech. Glad you got it going in the end.

LP1
Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

12.PNG

 

Good Citizen / Bon Citoyen

Re: [KNOWN ISSUE] Select customers affected by slower renewal process

My plan expired yesterday and I topped it up this morning and I can't make or receive calls or send or receive texts and I want to know when this problem will be fixed