Introducing Public Points Rewards

[J_PM]

Hey Community, 

We are happy to announce the launch of Public Points! 

Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned. Don’t worry, these customers can still join Public Points. 

What is Public Points? 

Public Points is our newly improved rewards program. Sure, we loved Public Rewards, but in our endless pursuit of making things better for our customers, we’ve given it a makeover and made it more flexible than before. 

With Public Points you can:

• Earn points. Public Points are so easy to earn, you’ll be rich in no time.
• Redeem points. We make redeeming points simple. 1 point earned = 1 dollar when redeemed.  
• Start saving. Redeem points on things that matter to you - like money off your bill, free add-ons, or the chance to win awesome prizes. 
• Join whenever you want. Learn more here

Ways to earn Public Points:

With Public Points, earning points is so easy, you  can do it just by saying, "I'm in." And that's actually one of the ways you can earn points – by joining Public Points. There are a lot of other ways you can earn too:

Reward	Points Earned	How do I earn it?	When do I receive it?
One-time
Welcome Present	5 points	As a little welcome present for joining Public Points, we’ll give you 5 points.	Your Welcome Present will be added after we’ve set up your profile, you’ve signed into My Rewards, and you’ve accepted the Terms & Conditions
Loyalty Perks	1 point for every month with Public	As if welcome points didn't sound nice enough, you'll also earn 1 point for every month you've been with Public Mobile	Automatically added after you’ve joined Public Points, and we’ve set up your profile on My Rewards.
Reoccurring
Points Back	5% back for every dollar spent	Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away!	Within 48 hours of your spend
Anniversary Points	10 points	For every twelve months you stay with us, you’ll earn 10 points. Think of it like an anniversary present! Note: time spent in suspend status is still counted towards your Anniversary.	On your Anniversary date
Give Back	1-20 points	Earn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community.	Community standings are released the first week of the following month, and Give Back points are added within 48 hours.
Refer-a-Friend	1 point every 30 days / active friend you referred	Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us.  Your friend will also receive a one-time $10 credit when they use your referral code. Note: your referral code can be found on your My Rewards homepage.	Every 30 days from your renewal date

Ways to redeem Public Points:

Unlike some other rewards programs, there isn’t a specific way or time limit to cash-in yourpoints. When and how you redeem your points is entirely up to you! Just keep in mind that 1 point earned is valued at 1 dollar when redeemed. Really, that’s it!

Rewards include: 

Catalogue Item	Points Cost	Description	When do I receive it?
Lower Your Bill	15 points	By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill.	This will be applied to your next renewal
Add Some Extras	Varies	We’ve got plenty of add-ons for varying amounts of points. Roaming? Add-on a little. Long distance minutes? Add-on some more. Extra data? Add-on a whole lot! It’s entirely up to you..	Add-ons will be added immediately.  In rare cases, it may take a few hours to appear in your account.  If you haven’t received your add-on, please contact us for support.
Jackpot	1 point	Enter our contests for a chance to win some exciting prizes. Contest details vary, but we'll send you an email with all the details whenever we launch new ones.	Contest winners will be contacted soon after contests close.

Rewards Calculator 

Wonder how many  Public Points you could be raking in? Check outour rewards calculator. This tool will compare your old Public Rewards against Public Points. Simply input your information, and watch your points pile up! 

Note: this tool is only for estimation purposes. There may be inaccuracies between the estimated amount and your actual Public Points earning amount  

How to access Rewards:

My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points. 

Do you have more questions about Public Points? Check out these FAQs here 

Thank you Community for your support! Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Happy earning! 

- Public Mobile Team

[hTideGnow]

HI @sunflowershine 

Yes, most of us who are in the old system will stay.  I think less than 5% of current customer will actually jump onto the new system.

[sunflowershine]

Thanks for the calculation sheet. Everyone is different. I will stay in the old system...

[BearFBI]

@darlicious 😂

For now, I'm not going no where. Rewards ftw!

[s_shard]

Thanks everyone, I understand now.  Everything is good.

[darlicious]

@s_shard 

No you are ok everyone has a new rewards account. You sign in with your self serve log in. There is a link in there for the new points program that you can sign into but I'm avoiding it like the plague because a couple of customers checked it out and accidently signed up for the points program and once that happens there is no going back.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[s_shard]

Thank you very much!  Yes, I am still on the old program.

I saw the "new rewards location" and was scared to login.

[ShawnC13]

@s_shard, you haven't been switched.  All rewards are in a different portal now, it is the same login as your self-serve.  Unless you have clicked saying you want to join the new points program you are still on the old program

[s_shard]

Please Help: When I login to my account it looks like I have been switched to the new program.  I'm aware of the faulty email but this in my real account.

When I login and look where my rewards used to be, it says: "Rewards has a new home! You'll now be able to access your rewards by visiting "My Rewards""

Does this mean I have automatically been switched to the new program?  I clicked on the link and it asked me to login.  I stopped because I do not want to be switched to the new program.

I never consented to be switched to the new program and want to stay on the old program.

[Salman1]

Seems very cool!

[darlicious]

@BearFBI 

You will be eating @CrowFBI  if you switch to points! Stick with rewards.

@Tahiti 

Thanks for the reminder that I wanted to reply to @BearFBI .

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Tahiti]

@BearFBI 

Sounds like u may benefit from switching plan from $25/$30/$35 to $15.  Do your math again and becareful before switching to point system, there is no way back.

If so, use your point carefully, as u will only get 5% + referral points + community + anniversary.  Points cannot be purchased.

[Pound]

Looks like the company has moved onto its new pitfall stage - much-ado-with-no-results. 

[darkomega]

I personally won't be switching cause I need to save wherever I can, this doesn't end in me saving if I switch.

[dna2016]

Well if there's one good thing out of this is that you included a calculator for folks to easily see how they'll get less back using this new program vs. they're current program, without having to do the math themselves. 

For existing customers I don't see how any of them would switch, but I'm sure this looks cool for new customers.

[darlicious]

@killer23d 

That's the typically B S answer the other customers recieved. I would escalate your support request.

@Anonymous 

This regards a bonus recurring monthly plan data promo that pm coded incorrectly. What would customers think if the current 2GBBONUS promo wasn't used until the holiday bonus data add ons were used first? This could be a CCTS complaint because pm is not delivering on what they promised in the promotion. Should @killer23d  choose to pursue it they would win their complaint. At this point if it was me I would escalate and ask not only that the bonus add on data be reset but ask for a 5gb add on to be added to my account as well for poor customer support given so far and unrelated to the nature of the complaint the fact that the accidental switch to the points program has already penalized the customer. The CSA should have been willing to work with the customer to at least investigate their legitimate complaint about the promotion.

The only reason I haven't tagged Jade is I want @killer23d  to have not given away his hand and have the full weight of a possible CCTS complaint influencing pm's decision on fixing the coding  issue for every customer affected and the compensation given to the customers account.

@killer23d 

Maybe a $5/500min add on as well as a 5gb bonus add on.....lol....Im feeling particularly vengeful today!👺

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Badboy]

I won't be switching over to points because they won't deduct the points from your bill, if you want to pay your bill with points you have to do it manually every month. 

[Anonymous]

 @killer23d : Booster is Koodo-speak ... spit cough 🙂 They're called add-ons around these parts. 🙂

[killer23d]

My plan was a promo plan back at Aug 2020, it's $35 with 1.5GB + 500MB bonus.

Roll over data is something in the US, but in Canada well.. they want it reset every month.

After reviewing my in-law needs, I think she can go with $15 that gets 250MB, then the reset will be deducted from the freebie data add-on. I can buy a booster to cover for any short with points, and the booster doesn't expire.

[BearFBI]

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@killer23d wrote:

Basically, 500MB is a recurring $0 add on that will never be used unless all other add-ons are exhausted.

 What are we talking about here ?

I read somewhere on reddit that addons are discounted now. 1GB is now 10$, making the 15$ plan really attractive. If I switch to Public Points I would most likely move down to the 15$ plan then buy 1GB addons as I need. 

Some months I go way over 1Gb and some I barley use it. Roll over data would save me a ton of money even with the loss I would take on loyalty rewards. I still think I won't switch, its too early to tell and cannot be reversed. Who knows, maybe the 25$ plan is getting a data boost.....

But now this recurring 500mb you're taking about, what is that ?

[Anonymous]

 @killer23d : There seems to be some cross-over of questions (or more likely I'm not getting it). For my interests, I  don't really care what data bucket it wants to pull from. But that's just me.Although if I ever run out of data in my "data" account and abandon it and just use my main account then I will examine whether data is being drawn from paid data or free data. But that's still well into the future. Another time.

But I do think that in order to preserve those minutes to other countries in the gift add-ons where I also have a specific country add-on that is also covered by the gift add-on...calls should draw out of the specific country add-on. I just think that's proper. I would keep on that tack. But that's just me.

[killer23d]

@darliciousRegarding the programming error.. Here's what they say:

In regards to your question, please note that there is not a particular order, and the data add-ons are being used by a randomly chosen add-on among all of the add-ons.

Basically, 500MB is a recurring $0 add on that will never be used unless all other add-ons are exhausted.

In this case I will be dropping the plan to $15 and let it use up all the data.

This morning I checked the reward site, I now have 36 points (5 signup bonus + 31 loyalty).

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[Yummy]

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@ziojoe wrote:

My question now, is how long before the old plan is scrapped and we are forced to switch?

---

Nobody can answer your question. It could be old plan will stay grandfathered forever or it will be overnight switch.

You have no choice as it is up to company to decide what is the best for them.

I had credit card with 4% cash back; worked well for few years. Then bank decided to lower it to 3%. And what can I do? I can leave or accept the change.

Same will be here. If you do not like rewards at certain point of time you could look for another provider.

But I assume we are NOT here because of some kind of rewards?????

Low rates, customers support customers, reliable network is what counts for me...

[ziojoe]

How do you know There's a discount of 25-50%

[ziojoe]

Oh yeah that too, lol. Didn't miss it, just forgot to mention it.  

My question now, is how long before the old plan is scrapped and we are forced to switch?

[darlicious]

@gail709 

It's not. You can stay with the regular rewards program. New customers get no choice they are automatically enrolled in the Public Points program. The advantage new customers get that we don't is the ability to redeem points for discounted add ons between 25% to 50% off the regular price.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[gail709]

Even if it is 10 points per year that is equal to $10 per year...you are already getting $1 per month or $12 per year. Not a good deal.

[gail709]

It's a very confusing program.  As I read it I am currently getting $2 per month for autopay.  On the new plan I will be getting .075 points = .75cents.  How is this better for us?

[ziojoe]

For Anniversary: is that 10 points each year? ie. 10 points at the end of one year, 20 points at the end of two years etc. ie. not just 10 points as each year goes by.

This is a good point....

Unless you want to gamble in the contests or plan to leave in a couple months (cashing in on the welcome rewards) this is an inferior rewards plan(unless the 10 anniversary points are cumulative) and if you have been with Public mobile a long time and got a huge signup bonus for all the months you have been here.  (I only had 7 months)

If you are in for a year or less with $25/bill plan you will break even around 2.5 years and start saving alot with the old rewards program.

If you have been with Public mobile for more than a year or have a more expensive plan, keep in mind you would be losing out on your loyalty savings so it would likely work out about the same.

This does not include community points or referral points since they haven't really changed and would affect your plan equally.

TL:DR

For example.  I have the basic $25 plan, Currently, I get $2 every 30 days for autopay.  Year 1 = $276

With the new plan, I get $1.25 per month, plus signup 5 points plus 10 points at anniversary and other one time bonuses (27)  Year 1 = $243

New plan savings $33

The following year I would get $1 more off my plan every 30 days.  Year 2 = $264

New points still $1.25/bill and 10 points Year 2 = $275

New plan savings = -$9 (Loss)

Year 3 an additional $1 off per bill  Year 3 = $252

New points no change  Year 3 = 275

New plan savings = -$21 (Loss)

Year 4 an additional $1 off per bill Year 4 = $240

New plan Year 4 = $275

Loss of $35

Year 5 max reduction $5 total, Year 5 = $228

New plan Year 5 = $275

Year after year savings $47 with old plan.

[Shaya916]

NO thanks not for me …. Old way is much easier 

[darlicious]

Current Points Rewards Redemption Catalogue  1 point=$1

Jackpot Contests       Win one of three:       1 point per entry

iPhone 13  1 point    or      Beats Studio Buds     1 point

Points Redemption Rewards

1. $15 bill credit                                               15 points
2. 200mb data add on                                      5 points
3. 1gb data add on                                         10 points (33% off)
4. 500 min Canada wide calling add on        5 points

US Roaming 10 day add ons

1. 250mb data add on                                    5 points (50% off)
2. 500mb data add on                                  10 points (33.3% off)
3. 1gb data on                                               15 points (25% off)
4. Talk+Text+250mb Bundle                       15 points (25% off)
5. Talk+Text Bundle                                     10 points (33.3 off)
6. Unlimited US talk                                       5 points  (25% off)
7. Unlimited US text                                       5 points (37.5% off)

International Calling Add Ons

1. Philippines/100 min                              10 points (33.3% off)
2. International/300 min                           10 points (33.3% off)
3. India+Pakistan/750 min                       10 points (33.3% off)
4. UK/1000 min                                          10 points (33.3% off)
5. US/1000 min                                          10 points (33.3% off)