cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@popping wrote:

Your account features will be reset at midnight ET of your renewal day.

Your account status will be changed to expired before midnight.  Don't panic if your phone is still working.

 

Between midnight and 2 am ET, your rewards will be added to your account.

After 2 am ET, PM will withdraw fund from autopay card to topup your available fund and renew your plan. 

 

Something is wrong if the available fund does not have enough to pay your plan fee.  Your renewal will fail and your phone stop working.

 

Around mid morning, your will receive 2 text messages.  

1.  congrats you of getting rewards

2.  thank you for your payment and renewal successfully

OR

     failed to renew.   I don't know the content as have not had a renewal failure yet.

 


You actually have it ALMOST all correct. In fact, ALL rewards are applied at 2AM ET (in the following order as applicable, for those interested: Community, $2 AutoPay, Refer a Friend, Loyalty). THEN if you are on AutoPay and there still are not enough funds in your account, the difference is taken from your credit card between 2 and 6 AM.

 

THEN starting at 6AM, your plan is renewed from available funds. (Of course if you are NOT on AutoPay and your account balance is insufficient, your plan will not renew).

 

Text messages lag behind this process and do not represent the actual time the above are processed.

 

 

Highlighted
Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@pm-smayer97 wrote:

You actually have it ALMOST all correct. In fact, ALL rewards are applied at 2AM ET (in the following order as applicable, for those interested:

You actually have it ALMOST all correct. In fact, ALL rewards are applied at midnight ET.

Highlighted
Retired Oracle / Oracle Retraité

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@Nezgar wrote:

All this talk about plans renewing at 2AM EST...

 

When it's actually EDT right now for half the year....

 

EST would technically be 1 hour off. 😉 Darn daylight saving...


That wouldn't make a difference regardeless because that isn't when plans renew. It may be what the automated messages say, but I learned long ago that the renewals happen at random times of the night/morning, and almost never at the same time for each.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@z10user4 wrote:

@pm-smayer97 wrote:

You actually have it ALMOST all correct. In fact, ALL rewards are applied at 2AM ET (in the following order as applicable, for those interested:

You actually have it ALMOST all correct. In fact, ALL rewards are applied at midnight ET.


I have been tracking this multiple times a month (due to several accounts) for over 2 years and it has consistently been at 2AM ET, never before. Even PM tech support had informed me of this long ago. Do you have a different experience? Do you have something to support that?

Highlighted
Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@pm-smayer97 wrote:

@z10user4 wrote:

@pm-smayer97 wrote:

You actually have it ALMOST all correct. In fact, ALL rewards are applied at 2AM ET (in the following order as applicable, for those interested:

You actually have it ALMOST all correct. In fact, ALL rewards are applied at midnight ET.


I have been tracking this multiple times a month (due to several accounts) for over 2 years and it has consistently been at 2AM ET, never before. Even PM tech support had informed me of this long ago. Do you have a different experience? Do you have something to support that?


I always see rewards converted into current balance at midnight ET. My renewal isn't until early June so proof will have to wait.

Highlighted
Town Hero / Héro de la Ville

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

The proof will be in the pudding....but you have to eat your meat or else you wont get your pudding. (I hope everyone gets that...lol)

Highlighted
Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@computergeek541 wrote:

@Nezgar wrote:

All this talk about plans renewing at 2AM EST...

 

When it's actually EDT right now for half the year....

 

EST would technically be 1 hour off. 😉 Darn daylight saving...


That wouldn't make a difference regardeless because that isn't when plans renew. It may be what the automated messages say, but I learned long ago that the renewals happen at random times of the night/morning, and almost never at the same time for each.


It has been stated by PM that renewals start at 6AM. Individual processing time may vary but in my experience, renewal always happens immediately shortly after 6AM.

Highlighted
Town Hero / Héro de la Ville

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Good improvement.

Highlighted
Good Citizen / Bon Citoyen

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@Tiana_V  Hi, I was trying to change my plan but an error occurred and said to try again later. Now I cannot access my current plan info in self serve. Every time I click on plan details it gives me this message...

 

Oh no!
It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the login page.

 

I would do as said but it still continues to not let me see my current plan details and I cannot change my plan again either, I only have a day left to change my plan and now I do not know what to do because I cannot access any plan info in my self serve and it is currently blank where it says amount owing too.

Highlighted
Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@DudetteSunny wrote:

Hi, I was trying to change my plan but an error occurred and said to try again later. Now I cannot access my current plan info in self serve. Every time I click on plan details it gives me this message...

 

Oh no!
It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the login page.

 

I would do as said but it still continues to not let me see my current plan details and I cannot change my plan again either, I only have a day left to change my plan and now I do not know what to do because I cannot access any plan info in my self serve and it is currently blank where it says amount owing too.


Can you try this with the browser:

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

 

Plan details and the change plans page is working for me. I am using chrome on an ipad in incognito mode.