01-29-2020 11:05 AM
Hey Community,
Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incoming texts would not be received for up to 24 hours.
Our team has successfully identified, implemented, and tested a solution, which was deployed on January 27th. Customers who have purchased a US Roaming Add-On since then should experience no issues receiving text messages once they return to Canada.
We want to thank everyone who flagged this issue to us and for your patience as we worked towards a solution. We are continually focused on improving the reliability of our systems as well as your experience.
- The Public Mobile Team
01-29-2020 01:17 PM
Uh...yeah. How many "I just subscribed this afternoon and can't see the promotional credit (or referal credit) in my account yet" questions get asked here per week!
AE_Collector
01-29-2020 06:10 PM
I don't think anyone (even Public) would argue that this fix shouldn't have come much sooner. It's good to hear though that this bug has finally been fixed.
01-29-2020 06:43 PM
that,s really great news great start for 2020 !!
01-29-2020 07:49 PM
@ShawnC13 wrote:@Tiana_V, So glad to hear that a fix has been implemented it has a been a LOOOOONG 3 years waiting for this!!
@ShawnC13 I guess that old adage still holds up: "Better [3 years] late than never!"
01-30-2020 12:25 AM
One small fix at a time and eventually it'll finally all be fixed and we'll all be out of a job!
01-30-2020 08:04 AM
One down 100 more to go.
01-30-2020 10:08 AM
Wow, this is a great news. Thanks!
01-30-2020 01:18 PM
@darlicious wrote:One small fix at a time and eventually it'll finally all be fixed and we'll all be out of a job!
@darlicious I would welcome that day!
01-30-2020 01:27 PM
But as we all know, every time someone works on programming two more bugs are created!
AE_Collector
01-30-2020 02:18 PM
Good news - this was a long time coming. I never personally experienced this bug but many did.