[BUG RESOLVED]: Incoming texts not received upon return from US

[Tiana_V]

Hey Community, 

Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incoming texts would not be received for up to 24 hours. 

Our team has successfully identified, implemented, and tested a solution, which was deployed on January 27th. Customers who have purchased a US Roaming Add-On since then should experience no issues receiving text messages once they return to Canada. 

We want to thank everyone who flagged this issue to us and for your patience as we worked towards a solution. We are continually focused on improving the reliability of our systems as well as your experience. 

- The Public Mobile Team 

[AE_Collector]

@z10user4 

Uh...yeah. How many "I just subscribed this afternoon and can't see the promotional credit (or referal credit) in my account yet" questions get asked here per week!

AE_Collector

[computergeek541]

I don't think anyone (even Public) would argue that this fix shouldn't have come much sooner. It's good to hear though that this bug has finally been fixed. 

[RossN]

that,s really great news great start for 2020 !!

[srlawren]

---

@ShawnC13 wrote:

@Tiana_V, So glad to hear that a fix has been implemented it has a been a LOOOOONG 3 years waiting for this!!

---

@ShawnC13 I guess that old adage still holds up:  "Better [3 years] late than never!"

[darlicious]

One small fix at a time and eventually it'll finally all be fixed and we'll all be out of a job!

[XionBunny]

One down 100 more to go.

[marimacas]

Wow, this is a great news. Thanks!

[marimacas]

Wow, this is a great news. Thanks!

[srlawren]

---

@darlicious wrote:

One small fix at a time and eventually it'll finally all be fixed and we'll all be out of a job!

---

@darlicious I would welcome that day!

[AE_Collector]

But as we all know, every time someone works on programming two more bugs are created!

AE_Collector

[shartomjam]

Good news - this was a long time coming.  I never personally experienced this bug but many did.