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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscribed error unactivated

Please can someone help us... We try to activate the subscription and there was error and it will not go back or forward we do n't know what to do... Did anyone face such a problem

Locked SIM

I accidentally locked my SIM card

Canada-US Data limits

I just returned from a trip to US. I have the 40GB Canada-US plan. Data worked well until I hit about 12GB and then it throttled way back, particularly on AT+T. This also happened on my wife's phone with the same plan. The data was so limited it was ...

Payment not being accepted “ error” message

Not able to input credit card information…multiple attempts.

Canada-US data plans disappeared; plans keep changing

Hi, I am currently on a 75 GB within Canada and the US Data at 5G Speed plan.I was hoping to downgrade for a month or two to a ~20 GB plan and then get back on the above plan. But looking at the current plans, there seem to be none which offer data i...

Dropped calls

In the last 2 weeks I have had numerous dropped calls

Second Month, cannot change payment method. Browser will not allow me to input credit card info.

Tried Firefox, Chrome. Same issue as last month, seems to be permanent. How am I supposed to pay my bill if I can't input a credit card?

Voicemail access out of country without roaming plan

Does anyone know how to access your own voicemail from another phone while in the United States? Or access online?

Changing plans not showing up

Hello,Trying to change my plan to the $21/Month - 3GB data (Brand new). When I go into my change subscription it doesn't show this plan. I was at $20/Month - 1024MB of data, so I wanted to be at the same rate but with the new plan. It didn't offer me...

Service

My phone bill doesn’t renew until the 4th of may, 2024 so I don’t understand why my text messages won’t send

Problem opening account

How can I start a plan/account using payment vouchers I don’t have a credit card

Texting

Why can't I send or receive picture messages?

Signed up by accident

I used the wrong browser and signed up and was charged for a new sim and plan. I want to use my existing email and change that plan I need a refund and to fix it

Quitting PM

With the new rewards program, my bill will jump by 54%. If I quit PM in the middle of a billing cycle, do I get a partial refund? Do I have to tell PM I'm quitting or does the new carrier take care of that?

Somehow I was signed up for "points" when I didn't want to be.

I received an SMS from public mobile today thanking me for signing up for "public points". Upon further investigation this apparently cancels my subscription rewards, making my bill more expensive. How do I reverse this? I'm not interested in "pub...

Public Points

Anyone else not feeling this Pubic Points program? I was on the old rewards program for over 5 years. Referred friends, got loyalty & subscription credits of $7 each month that helped lower my bills each month. I was forced to move to this new Public...

Phone Bill Increase

Hello, I am customer of public mobile for years Just now I received a bill that is $16.95, usually I only pay $12.43 monthlyAny explanation?

Help!

Hello community! I hope you can help me. Each time I log into public mobile.ca to view my points the system requests I activate my phone. My phone is already activated. The system won’t allow me to go any further preventing me from topping up online ...

Resolved! Sudden higher bill

Why is it that all of a sudden my bill changed from 33 dollars plus tax to 40? I have not made any changes. Does it have to do with the new rewards program?

Updated app

Great job. Before the update, it was slow. Now, it isn't usable. I'm not surprised.How do I turn off voice mail. While spam messages don't ring they still can access my voice mail and they dont say anything. They fill my voice mail every day. What's ...

Plan usage

Hi, Friends,I subscribed 20G plan for the initial three months. So I have a total of 60G data or 20 G per month. I want to know if I don't use the entire 20 G within one month, can I transfer the remaining data to the next month or the remaining data...

Unable to log in or start a subscription

I created an account with the intention of starting a subscription, but am unable to log in. I just keep getting an error message. ("We encountered an error processing your request" Error code XXX). I tried changing my password, but still just get th...

Phone service

I'd like to know if I can stop the service for 5-6 months when I am away from Canada, but keep the phone number unchanged. After I return to Canada and request to resume the service using the same phone number. If it works do I need to pay certain f...

"Subscription not activated" for the last 2 days

Tried to activate my subscription with an e-sim via the app. Went through the process and ended with this "subscription not activated" which shows up every time I log in. Tried using live chat but there's never any available agents and I just get dis...

My new service won't allow texting

Hi there. I registered a new account today with talk/text/data. I can't send/receive texts, so I can't fully verify my account. I can make phone calls and the data seems to be working.I tried my SIM card on multiple phones, and it still does not work...

Message keeps saying my subscription subscription has ended

I purchased a US/Canada Unlimited Subscription on March 4.It took almost a month to get Sim card and activate subscription. Now when I go to renew, and pay, it says it has ended... Very confusing and frustrating.

Rogers eSIM info not switching to new eSIM

Switched to PM two days ago porting my number from rogers. My Rogers eSIM is still in my phone and has my number listed and my PM eSIM number is blank. I can’t add my number to PM sim, can’t delete my rogers eSIM. I can make phone calls but Can’t get...

Resolved! New subscription descriptions

Hi!I’m noticing the new descriptions don’t say voicemail, call forwarding, and all that jazz like my old one does. Are we sure they have all those features? I’m noticing none of the subscriptions have that in the description anymore. Just want to be ...

Change Plan

I have a Canada US lan that’s prepaid until July 17, which I did t realize was auto renewed. I want to change the auto renew and also go back to the $34 monthly plan as I’m no longer on the US. When I try to “change now” it wants to charge me anoth...

6 digit PM log in code continues to go to 1-236 # rather than ported number

however other sms from family and friends are coming ok to ported numberalso not receiving authorization sms codes from CRA and financial institutions to ported number

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