account problems, paid for service

[lbeanforever]

Yesterday I paid for 10 days of text messaging then this morning added $70 to account when i got paid added data and 200mins then changed plan when it renews.

The only thing working is the data.

I have rebooted my phone already

Have also messaged mod but no replys yet.

Need my phone to work as it is my business line currently and clients can not get ahold of me.

[lbeanforever]

It turned out fantastic as usual!

Up and running! YaY!

Just in time for my nail clients to make those emergency calls for holiday nails 🙂

[srlawren]

@lbeanforever you are in good hands now.  Let us know how this turns out when you get a moment.  🙂

[lbeanforever]

Thank-you, sent a reply to your PM

[lbeanforever]

going onto a plan would be perfect, usually am on something but didn't have all the funds till now.

[Shazia_K · Accepted solution]

Hello @lbeanforever, 

I'm truly sorry to hear about this, 

I did receive a PM from you but can't seem to locate any account for you, can you please reply back to my PM, I am requiring further information. 

Thanks,

Shazia

[srlawren]

Hi @lbeanforever,

As @ShawnC13 mentioned, the 200 min add-on is only for long distance, and requires a talk option be in your plan.  You cannot use it alone to get voice calling, unfortunately.

At this point, I'm going to flag community moderator @Shazia_K to help you troubleshoot why texting stopped working when you added data to your plan, and also to see if she can help you with a possible plan change to include talk.

If adding talk is not feasible, you could also look at using something like Fongo.ca and/or Google Hangouts dialer apps for your calling, over your data or WiFi connection.

[ShawnC13]

I beleive you need to have calling on your plan to be able to add LD minutes