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Mayor / Maire

Re: Urgent Help need, I suspect someone swap my simcard

@xypublicmobile one way you can prevent this is by one using a password that is very difficult to guess for your self serve account. Use an app like LastPass to accomplish this.

 

Another way is in your overview account do not use your first name as your name in the account. Use a made-up name that is difficult to guess. All the users need is your name and account number to do the switch or your IME# 

 

Hopefully in the future Public does something more substantial like a 2FA separate from your phone number to port your number or something. @Tiana_V 

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Public Mobile

Re: Urgent Help need, I suspect someone swap my simcard


@Naepalm wrote:

@xypublicmobile one way you can prevent this is by one using a password that is very difficult to guess for your self serve account. Use an app like LastPass to accomplish this.

 

Another way is in your overview account do not use your first name as your name in the account. Use a made-up name that is difficult to guess. All the users need is your name and account number to do the switch or your IME# 

 

Hopefully in the future Public does something more substantial like a 2FA separate from your phone number to port your number or something. @Tiana_V 


The Public team is currently working hard on a solution to prevent fraudulent port-outs of our customers accounts. We'll be sure to let you all know when its ready!

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Mayor / Maire

Re: Urgent Help need, I suspect someone swap my simcard


@Tiana_V wrote:

@Naepalm wrote:

@xypublicmobile one way you can prevent this is by one using a password that is very difficult to guess for your self serve account. Use an app like LastPass to accomplish this.

 

Another way is in your overview account do not use your first name as your name in the account. Use a made-up name that is difficult to guess. All the users need is your name and account number to do the switch or your IME# 

 

Hopefully in the future Public does something more substantial like a 2FA separate from your phone number to port your number or something. @Tiana_V 


The Public team is currently working hard on a solution to prevent fraudulent port-outs of our customers accounts. We'll be sure to let you all know when its ready!


@Tiana_V  Thanks for updating us on a very serious issue. 

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Great Neighbour / Super Voisin

Re: Urgent Help need, I suspect someone swap my simcard

If you share apartment, it is one your roommates. Welcome to roommate country

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Good Citizen / Bon Citoyen

Re: Urgent Help need, I suspect someone swap my simcard

the most quiet one. (girl)

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Retired Oracle / Oracle Retraité

Re: Urgent Help need, I suspect someone swap my simcard


@quantum-board wrote:

If you share apartment, it is one your roommates. Welcome to roommate country


@quantum-board that's an odd accusation


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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Mayor / Maire

Re: Urgent Help need, I suspect someone swap my simcard

@srlawren 

Yes those are odd comments from both @telemonster and @quantum-board . I've had room mates most of my adult life (more than 30 years)and I've had a few crazy ones over the years pull some unbelievable antics but ive never had any of them steal, swap sim cards or mess with my phone (except a pay per min 1 800 U KNOW WHAT?!! number once ) that telus promptly reversed the charges after I complained.......

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Model Citizen / Citoyen Modèle

Re: Urgent Help need, I suspect someone swap my simcard

@srlawren ....not impossible.

Its a good habit to keep the phone near you in public places. When your at home, I tend to sometimes leave it on a table and do other things.;When your living with others that are not related  (friends)... I would be careful on where you keep the phone.

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Retired Oracle / Oracle Retraité

Re: Urgent Help need, I suspect someone swap my simcard


@srlawren wrote:

@quantum-board wrote:

If you share apartment, it is one your roommates. Welcome to roommate country


@quantum-board that's an odd accusation


I suppsoe that's not impossible in some situations, but I will say that I believe that even people who steal from others would be hesitent to take from those they know. Not only would it be easier to get caught, but I would imagine that people who have a stronger sense of guilt when that's the case.

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Mayor / Maire

Re: Urgent Help need, I suspect someone swap my simcard

@geopublic had a good word for another user yesterday I can't find where he/she put it.

 

Check your usage as well, being that it has not worked for two days, you may have missed an opportunity to stop any nefarious actions. 

 

Being SIM jacked you need to go into any of the accounts that use your phone as two-factor authentication, your bank, credit cards etc and freeze them or put them on hold. 

 

Contact the moderators immediately and write in the subject *URGENT UNAUTHORIZED SIM PORT" 

 

This is very serious and you need to take action quickly. 

 

Contact the moderators here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

I hope it all works out and you get this figured out quickly! 

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