06-14-2022 12:35 PM
06-14-2022 05:23 PM
Hi @Plan you have to Resume your service first, disable lost/Stolen. Go back to where you clicked lost, it will have option for Resume
Once Resume is clicked, the button will show
06-14-2022 05:21 PM
Had it in lost stolen mode and now want to reactivate but can’t find the reactivate link/button. Searched and searched and looked into everything possible but no reactivate button.
06-14-2022 05:20 PM
Hi @Plan is your account currently suspended? Try another browser or Incognito mode.
If still not find the button, Load enough fund into the account first, then open ticket with CS Agent and ask them to reactivate for you.
06-14-2022 05:16 PM
I can’t find the red-activate button/link.
06-14-2022 01:47 PM
06-14-2022 12:46 PM
Or did you already pay and it didnt reactivate? Lost/stolen. Suspend. Log out/in. Resume. Logout. Reboot.
06-14-2022 12:44 PM
@Plan hi is your account suspended? if over 90 days your account is permanently closed if less then that you can go into your self serve account , make a manual payment, click the reactivate button reboot phone
06-14-2022 12:42 PM
HI @Plan
Your account is now suspended?
You can login to My Account? Click Reactivate current plan, it will bring you to payment. Just pay there, maybe use the "Other .. " option instead of "Amount Due" (Amount due always gives trouble). Just enter the amount you want to pay and submit
06-14-2022 12:37 PM
Your plan will when you put enough funds in your account.
If you haven't paid over 90 days then your account will be canceled and your number lost.