@allagelman
Biased....you betcha! Don't get me wrong I was a long time loyal telus customer fighting the technology of the 21st century with my beloved flip phone. But I was paying $35 a month for 300 daytime minutes, free evenings and weekends of local calling only, unlimited texting (lol...on a flip phone!) and free roaming within the above constraints and 5 "free" friends I could call unlimited. And a data block.
In late 2016 I inherited my partner's smartphone and his $40 unlimited freedom account. So I was pulled kicking and screaming into this century but as soon as I entered my yard in the middle of Vancouver I lost my signal. If I left town I had the dreaded AWAY and no service. When I went to Nova Scotia I could only randomly get a signal for a few seconds here and there and I would recieve a flood of texts and mine would eventually send. I had no service in Montreal, Winnipeg, occasionally on Vancouver Island I would get service in Victoria and at my sisters house in Ladysmith because it was at the very top of town. Not a very useable provider for the most part.
In 2018 I broke my own rule and signed a contract with fido so my boyfriend could get a phone and plan....$60 a month for a samsung galaxy S7 and 1gb of data that soon became 1.5gb for $70 and to avoid the insane overage rates $80 for 2gb. Every single month the paper bill arrived in the mail with extra billing, add ons that had to be cancelled every month, overages totalling up to $150 clearly against the WCC and I would spend minimum 6 hours every month getting the billing reversed when you could understand the cryptic usage.
Then they stopped paper billing altogether and refused to send one despite my PWD status and refused to email the bill or even call me if the bill went unpaid as it often did since the bf had sole access to the online account and I lost the ability to monitor, control and approve any new charges despite being the account holder. Within two months they cut off services for late payments but with no notice whatsover.... that was it!
After a month of negotiation and the reversal of nearly $400 in what I called fraudulent overbilling for the previous 3 months I got the bill to $0 with 6 months left in the contract and the first 15 months of billing still in dispute I ported his number out to my newly discovered provider public mobile....in two weeks I had ported all three numbers into pm and never looked back!
My freedom number had a $0 bill by its second renewal, my telus number was $0 by month 11 and after getting some insurance referrals on the former telus number I am halfway to $0 for the bf. I will never have to pay for my mobile services ever again as long as public mobile is around and I will be hard pressed to spend the ever growing credit as well so yeah I'm biased and despite its bugs and glitches and gremlins and even weasels I can truly say I love my phone company! Can you?😁❤📞
