International call doesn't work for my country,better promoting from Koodo

[Yahyam]

I have an international calling add-on that allows me to call any country in the world, but I cannot call my home country, Iran. Recently, I received a promotion for 20GB of data and unlimited calls for $29 per month, but Koodo gave me this promotion with 30GB per month. I cannot connect with you directly because it is very hard for me to reach public customer service, and most of the time they don't address my concerns.

[fixin1]

@Yahyam - Yes, @anotheran is right. There is no Iran add-ons for calling as mentioned in another post from 2022:

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-can-I-call-to-Iran/td-p/480532

You could use textnow or just use the international text & mms feature.

[Yahyam]

But in 2021 & 2022I could call Iran. 

[Yahyam]

But in 2021 & 2022 I could call Iran 

[anotheran]

Which international calling package did you buy? I don't see iran as any of the countries that you can call via public mobile add ons https://www.publicmobile.ca/en/on/plans?network=ALL

[fixin1]

@Yahyam - As a backup I would try using MMS internationally to the Iran number or just use TextNow.

Have you tried contacting CSA's here?

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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