@Jackhyf63
Don't schedule any plan changes yet. The rate hike is not written in stone and telus/pm has only informed some of its subscribers to the $10 plan. If you prefer to stay on this plan and want to complain about this unwarranted 30% rate hike your first step would be to complain to customer support.
I believe telus has chosen a percentage of customers with the $10 plan to send out this email to gauge how much of an uproar it would cause.....unfortunately anyone here with a more expensive plan don't seem to care that much and think it's justified despite mobile plan prices overall across all providers lowering in price each year on average about 14% and pm themselves lowering some plan prices or boosting the plan data amounts between 20% and 50% on select plans.
This price hike is purely out of greed, a way to claw back loyalty rewards and force customers off this plan onto a higher priced plan despite most not needing any extra services other than what is offered by this bare bones basic plan. If you would prefer to stay on the $10 50/50 plan at the same price make your voice known starting with customer support.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
