As a 5+ year Public Mobile customer, I have also been annoyed by the inability for loyal customers to get better plans.
I was on the $25 1gb plan for years. But recently I began to use more data. Not much more, I think a 2gb plan would suffice. But can I upgrade to the $24 4gb plan? Nope. The $29 10gb plan they had last month? Nope, wasn't one of the few that got that (happy for those who did though).
I ended up upgrading to the Black Friday $34 40gb plan, which I'm happy I was able to, but when I only need 2gb, it's kind of annoying I have to pay an extra $9 a month when I see a $24 4gb plan.
I get that this is just the way companies do things now, it's just sad to see. My wife is with Fido, they wouldn't let her switch to a better deal Black Friday deal last month. Contacted Fido's online customer service on boxing day, got ahold of a human quickly, told them that my wife was going to leave for Chatr for a better deal, and within 30 minutes they offered a better plan than Chatr, less expensive than she was currently paying for my data. That was great service.
I get that as a long-term Public Mobile customer I have a loyalty bonus and auto-pay discount, which is the only reason I haven't jumped ship.
