Here in lies the problem. I lobbied for a community board to be created so the community membership would have a designated area to discuss all things public mobile community related.
But the Oracle Team being diametrically opposed to this idea has made it a graveyard of moved posts. Even if a thread is created that fosters a discussion about the community....how it works, community etiquette, mentoring new users, forum discussion, community rewards, how bravos work....especially any discussion about bravos it promptly gets bounced to the lounge.
Oh no if you are not directly helping an OP with a component of their service then it belongs in the lounge. Well the community is part of our service. It's an integral part of customer service and a main component of pm's business model and their marketing program. But because the oracles deem it not worthy of earning community rewards its tossed out of the main forum like the baby's bath water.
From the limited info I have been able to drag out of the oracles they provide feedback to pm from their customers yet they steadfastly refuse to support the feedback they get from us in regards to our frustration with how, when, where and why they move "legitimate" threads to the lounge and don't allow the community board flourish with posts and threads that it was designed and created to encompass.
@ShawnC13 wrote:
"As Oracles we are not representatives of PM or Telus, we are still just customers with some extra perks. If you feared you wouldn't be able to retain your free speech (which Canada does not have we have Freedom of Expression) comments made by Oracles that criticize PM should show you that we do still have freedom in expressing our thoughts on how things are with PM. I am not sure what you meant by you expected more from the Oracle Team? Does this mean you want the Oracles to agree with everything PM does? Sitting in on the Quarterly Oracle Connects I can assure you that we give and are expected to give honest and open comments good or bad.
I believe the Oracle team pushes very hard for improvements of the service and provides the information that we collect from the community to PM. Pushing for improvements with PM will be beneficial to the customer who will then feel comfortable referring people to PM again and therefore it is beneficial to PM as well."
"It is unfortunate I think there is a huge misconception that Oracles work for PM and will only give praise to them. We actually bring the real-life experiences of their customers to them good or bad."
I often start a thread with a statistical based post to foster discussion especially when it's slow which may or may not prevent some of the repetitive posts from occurring by occupying a members time and brain as they offer their opinion. But what comes of that thread can be an exciting discovery or an entertaining read with a few nuggets of knowledge that pop out as a discussion meanders around the original topic.
The unofficial bravo leaderboard wandered slightly off topic got relegated to the lounge because of this and it contained the word bravo.....or shall I say **good for you**?!! But it did eventually enlighten me some what on what our 9 oracles have been up to.....all information that other members could find to be of interest to them if it was in the community board with replies on the landing page....but it languishes in the lounge with so many other community board worthy posts and threads.
The lounge is supposed to be about everything not related to pm, phones and our service. Not everything the oracles deem not worthy of a bravo or for the occasional member to lay their eyes upon should they be corrupted into contributing to the thread.
