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Great Neighbour / Super Voisin

why data info now show up in my account

I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?

and one day I used 170M data but I have wifi at home. any advise why this happened?

https://imgur.com/S3eSNo2

thanks a lot

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Great Citizen / Super Citoyen

Re: why data info now show up in my account

hi @lanxiangyu , if you click on the "View My Usage" tab on the right side, are you able to see your data remaining info? I clicked at mine and I can see exactly how much data I have left.data usage.JPG

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Mayor / Maire

Re: why data info now show up in my account

Log into your self serve account and next to data and add-ons click on view my usage.

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Mayor / Maire

Re: why data info now show up in my account

@lanxiangyu On the main page of your account under Data and Addons it shows how much of your data you have used for the month, if there is no data usage there it mean that you have used it all. You should download a data monitoring app and turn off data when you don't need to use it, many apps use data in the background even if they are closed.
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Mayor / Maire

Re: why data info now show up in my account

@lanxiangyu, as your plan has only 250mb of data available to it in the base package, it appears you've gone through all of it already, as the data meter no longer appears on your overview page (your linked image).

 

To add more data, you'll need to purchase a data add-on or wait for your plan to renew.

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Town Hero / Héro de la Ville

Re: why data info now show up in my account


@lanxiangyu wrote:

I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?

and one day I used 170M data but I have wifi at home. any advise why this happened?

https://imgur.com/S3eSNo2

thanks a lot


The others have explained where to see the usage, you can also check the usage per app on your device.

 

Here are a couple of good resources to do this...

 

iPhone

https://support.apple.com/en-ca/HT201299

 

Android

https://ting.com/blog/ting-tip-for-android-control-which-apps-use-background-mobile-data/

 

 

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Mayor / Maire

Re: why data info now show up in my account


@lanxiangyu wrote:

I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?

and one day I used 170M data but I have wifi at home. any advise why this happened?

https://imgur.com/S3eSNo2

thanks a lot


250 MB doesn't give you much. It's more for emergency use only.

 

You can google search "How to limit data access on (your phone model)"

Make sure to connect to wifi regularly so that your phone apps are kept up-to-date.

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Mayor / Maire

Re: why data info now show up in my account


@lanxiangyu wrote:

I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?

 

@lanxiangyu  If you don't see the data usage on the dashboard it means that you have used up you data and you have not more data in your plan.

 

and one day I used 170M data but I have wifi at home. any advise why this happened?

 

@lanxiangyu  Public Mobile's data counter is very accurate. Maybe your WiFi went down temporarily etc.

 

https://imgur.com/S3eSNo2

thanks a lot

 

@lanxiangyu  250MB is not much maybe consider switching to the $25.00 plan to get 1GB if you find that 250MB is not enough. A good article on how to manage your data can be found here


 

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Retired Oracle / Oracle Retraité

Re: why data info now show up in my account


@lanxiangyu wrote:

I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?


@Alan_K I'm going to tag you again on this issue.  I know you guys don't think it's a bug that your data usage info disappears from the Overview page once used up, but you need to change how this works.  It is not clear for your customers and continues to cause questions like this.  We see this very regularly.  Please change the way this works.


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Mayor / Maire

Re: why data info now show up in my account


@srlawren wrote:

@lanxiangyu wrote:

I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?


@Alan_K I'm going to tag you again on this issue.  I know you guys don't think it's a bug that your data usage info disappears from the Overview page once used up, but you need to change how this works.  It is not clear for your customers and continues to cause questions like this.  We see this very regularly.  Please change the way this works.


I agree, it would be more helpful (and less confusing), instead of disappearing, if it just showed that all of the data/minutes of the plan has been consumed.