08-16-2017 04:03 PM - edited 01-04-2022 02:30 PM
Hi my phone worked fine last night and when i woke up this morning it wouldn't let me make or receive any phone calls. I have a "grandfather" plan and i pay every 90 autopay. and the payment has already been make. my account online says that the status is active. i have tried turning the phone off for 1 minute and restarting it and it still doesn't work. I have call *611 and she couldn't find my account!!! how is that possible??? could you please help me!!! i have had no phone all day and you have had my money all day !!
08-16-2017 04:11 PM
This is a recent glitch that you'll need moderator help with.
Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your e-mail address and phone number.