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Great Neighbour / Super Voisin

No Service issue

I’m  using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times. 

I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled. 

Help!

Mayor / Maire

Re: No Service issue


@dhansen wrote:

I’m  using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times. 

I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled. 

Help!


Are you up to date with your payments? 

 

You can try the lost/stolen trick, log into your account, select plans/add-ons, select phone lost and suspend.  Log out and wait 5 mins and log back and report found phone and resume service and reboot your phone.  This may reset your account and SIM.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: No Service issue

Are you new to PM?

 

Did you just sign up and port your number over?

 

Are you trying to sign in to an old account? Was your account suspended for non payment? Did you not use or pay in 90 days?

 

More details from you will assist the community in determining your issue.

Mayor / Maire

Re: No Service issue

Has your account been inactive for more then 90 days ?

If there have been no payments made then your account gets deactivated.  If that is the case then you would need to purchase a new sim to set a new account with a different email.

Deputy Mayor / Adjoint au Maire

Re: No Service issue


@dhansen wrote:

I’m  using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times. 

I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled. 

Help!


Try to make manual $1 payment. What does your account status say?

Great Neighbour / Super Voisin

Re: No Service issue

As I said I can’t log into my account 

Great Citizen / Super Citoyen

Re: No Service issue


@cavemantoronto wrote:

@dhansen wrote:

I’m  using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times. 

I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled. 

Help!


Try to make manual $1 payment. What does your account status say?


This info cannot be verified as he is unable to access his account (Locked out).

Deputy Mayor / Adjoint au Maire

Re: No Service issue

Simon.JPG


@dhansen wrote:

As I said I can’t log into my account 


 

Great Neighbour / Super Voisin

Re: No Service issue

No have had account for years

payment Is automatic and up to date 

Mayor / Maire

Re: No Service issue


@dhansen wrote:

No have had account for years

payment Is automatic and up to date 


try some of the suggestions, if they don't work then you'll need to message the moderators via SIMon chatbot, click the ? mark bubble bottom right of this screen and enter ticket and then contact us to submit your ticket.