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I have recharge my account public mobile and my plan is still suspended

Driky2
Great Neighbour / Super Voisin

my plan is still off 

5 REPLIES 5

geopublic
Mayor / Maire

@Driky2 wrote:

my plan is still off 


Try the following to get plan re-activated again. (Just keep going down the list)

 

  1. Restart your phone
  2. Lost/Stolen trick 
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    wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

  3. Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help.

gblackma
Mayor / Maire

@Driky2 Try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

 

Welcome to the community.  Stay safe. 

@Driky2  Lastly log into your account and make a $1 payment from your card on account. Log out and reboot....if that doesn't work you must contact a moderator.

@Driky2 

Can you access your account? Log in and if you've added the funds already click on the reactivate button. Does it change to active? Log out and reboot your phone.

 

If that does not work log into your account. Report phone lost/stolen. Log out. Wait 5 min. Log in. Report found. Log out. Reboot phone.

hairbag1
Mayor / Maire

@Driky2 wrote:

my plan is still off 


Are your phone features working right now ? Is renewal scheduled for tonight ?

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