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Model Citizen / Citoyen Modèle

Changing NUMBER option

i recently changed phone number and chose last 4 digit. I tried again for a friend, with another account but no option, here I tried again too capture the screenshot. Anyone know why.

 

I would like too change 4 digitCan I pick last 4Can I pick last 4

 


Accepted Solutions
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Great Neighbour / Super Voisin

Re: Changing NUMBER option

Hi dboxtvinfo715,

 

When you request to change your number, then you select your area, you should get a list of numbers to choose from.  Does your friend already have an account set up?  How long have they had this account?  When is the last time they changed their number?  If they just only recently changed their number, they might be in a "cool down" period.

 

I can't think of another reason, I just tried to change my number, chose Montreal, and was presented with a list of new numbers to choose from.

 

Cheers,

trobious

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All Replies
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Re: Changing NUMBER option


@dboxtvinfo715 wrote:

i recently changed phone number and chose last 4 digit. I tried again for a friend, with another account but no option, here I tried again too capture the screenshot. Anyone know why.

 

I would like too change 4 digit

 


The option is only provided to the customer when activating the new account.

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Model Citizen / Citoyen Modèle

Re: Changing NUMBER option


@computergeek541 wrote:

@dboxtvinfo715 wrote:

i recently changed phone number and chose last 4 digit. I tried again for a friend, with another account but no option, here I tried again too capture the screenshot. Anyone know why.

 

I would like too change 4 digit

 


The option is only provided to the customer when activating the new account.


Uhm.... I'm confused here..... @computergeek541 , what you said is contradictory to what the OP said had already been done once(in bold & underlined above)..... are you saying that the OP ported in a number, on a new account, and had the option to change that number THEN, but if any of us(in this case, the friend) with an existing account tried that, the option for choice of the last 4 digits wouldn't show up?

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Re: Changing NUMBER option


@CannonFodder wrote:

Uhm.... I'm confused here..... @computergeek541 , what you said is contradictory to what the OP said had already been done once(in bold & underlined above)..... are you saying that the OP ported in a number, on a new account, and had the option to change that number THEN, but if any of us(in this case, the friend) with an existing account tried that, the option for choice of the last 4 digits wouldn't show up?


There is no option to search for the last 4 digits of a new phone number to change to for an existing account from within Self Serve.

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Model Citizen / Citoyen Modèle

Re: Changing NUMBER option


@computergeek541 wrote:

@CannonFodder wrote:

Uhm.... I'm confused here..... @computergeek541 , what you said is contradictory to what the OP said had already been done once(in bold & underlined above)..... are you saying that the OP ported in a number, on a new account, and had the option to change that number THEN, but if any of us(in this case, the friend) with an existing account tried that, the option for choice of the last 4 digits wouldn't show up?


There is no option to search for the last 4 digits of a new phone number to change to for an existing account from within Self Serve.


Ok, so how did the OP get the option to search for the last 4 digits on their account then? Seems like one of us(I'm not sure which) is misunderstanding what the OP said(again, the bold, underlined part)......

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Model Citizen / Citoyen Modèle

Re: Changing NUMBER option

I have also observed that the choice to search last 4 digits is available during initial signup, but not afterwards from within self serve.

 

The only explanation I can see would be that the OP has confused which account he remembers the number search option being available, and it was a new account where it was seen.

 

With that said, has anyone had any success asking mods if a particular 4 digits are available in a certain city as a workaround?

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Mayor / Maire

Re: Changing NUMBER option

@CannonFodder  I think the confusion is stemming from the way the OP worded his original query. I believe the choice of the 4 digit option presented itself while activating a new account going by other posts/threads @dboxtvinfo715 has posted this evening. He now wonders why he can't do it with an existing account because that option is not offered.

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Re: Changing NUMBER option


@Nezgar wrote:

I have also observed that the choice to search last 4 digits is available during initial signup, but not afterwards from within self serve.

 

The only explanation I can see would be that the OP has confused which account he remembers the number search option being available, and it was a new account where it was seen.

 

With that said, has anyone had any success asking mods if a particular 4 digits are available in a certain city as a workaround?


Moderators can definitely check to see which phone numbers are available and assign them to an account. They have to be able to do such things in cases of system failures or unauthroized port outs, etc.

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Model Citizen / Citoyen Modèle

Re: Changing NUMBER option


@darlicious wrote:

@CannonFodder  I think the confusion is stemming from the way the OP worded his original query.

 

So it would seem.... the OP made it SOUND as though the original number change mentioned, was on an existing account, rather than a new account, which is why I was confused by what @computergeek541  said, which seemed contrary to the OP's experience on the 1st account.

 

I believe the choice of the 4 digit option presented itself while activating a new account going by other posts/threads @dboxtvinfo715 has posted this evening. He now wonders why he can't do it with an existing account because that option is not offered.


Yeah, probably..... maybe @dboxtvinfo715  will return to clarify.

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Mayor / Maire

Re: Changing NUMBER option

@CannonFodder  I don't think @dboxtvinfo715  has ever been known to be completely clear or clarify most of his posts unless you can decipher the emoji language. Going by your confusion with @gblackma emoji driven posts you made need @Jb456 help as an interperter. BTW....did you ever find that invisible puck?