cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

When I try to make calls my phone says that I need a long distance add on

I recently switched my phone number, why I try to make calls my phone says that I do not have a long distance add on, but I am calling a local number. I have the povincal-wide calling plan and I am calling within the province so I dont understand why I am getting this message. I Also cant make or recieve calls to my number, when I call from another phone it goes to voicemail

 

Oracle

Re: When I try to make calls my phone says that I need a long distance add on

@cristalrozay, where abouts are you located?  Are you close to the border of another Province and possibly connecting to a tower in the other Province?  I will tag a Mod @Mary_M  if you click on her name and then on the right side of the screen there will be a button to send a private message.  Click on that and send her your phone number, Sim card number and the area code of the numbers you were getting the long distance message.

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Neighbour / Super Voisin

Re: When I try to make calls my phone says that I need a long distance add on

Where you able to get this fixed?

Mayor / Maire

Re: When I try to make calls my phone says that I need a long distance add on


@aka0kop wrote:

Where you able to get this fixed?


This thread you found is almost 2 years old. The OP has likely long-since figured things out.

Are you having some kind of issue?

Great Neighbour / Super Voisin

Re: When I try to make calls my phone says that I need a long distance add on

No one has ever try to fix this problem we need someone to do so other than that we will moving forward with another plan 

Model Citizen / Citoyen Modèle

Re: When I try to make calls my phone says that I need a long distance add on


@NINGENZA wrote:

No one has ever try to fix this problem we need someone to do so other than that we will moving forward with another plan 


We, too, are now travelling and purchased a 200-minute add-on for Canada and US talk, but when I tried to call my voice mail to pick up a message, a recording said that my phone is not able to make calls and that I should purchase an add-on. How do I make calls?

Great Neighbour / Super Voisin

Re: When I try to make calls my phone says that I need a long distance add on

That happened to me too

I traveled to Spokane and i bought 400 international call

But they disappointed on me 

So seriously we need someone to from public mobile system to fix this 

 

 

Tied 

 

Deputy Mayor / Adjoint au Maire

Re: When I try to make calls my phone says that I need a long distance add on

@Rascal

Where are you traveling?..

Model Citizen / Citoyen Modèle

Re: When I try to make calls my phone says that I need a long distance add on


@Carld123 wrote:

@Rascal

Where are you traveling?..


United States. So I just tried calling home, but again, I was told that my plan does not include an add-on. Could I get a moderator to reply please? If I can't call anyone, I would like a refund for my add-on.

Deputy Mayor / Adjoint au Maire

Re: When I try to make calls my phone says that I need a long distance add on


@NINGENZA wrote:

That happened to me too

I traveled to Spokane and i bought 400 international call

But they disappointed on me 

So seriously we need someone to from public mobile system to fix this 

 

@NINGENZA

You purchased the wrong addon....a us roaming addon is needed while in the US