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Mayor / Maire

Re: International texting to Russia does not work

I was fishing for whether you picked up a new number that the Russian system might not know about yet.

But nevermind.

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Mayor / Maire

Re: International texting to Russia does not work

@irinaa Try downloading the TextNow app and and use it over WiFi to send your message to Russia it could be as simple as @hairbag1 suggested above.  Stay safe. 

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Good Citizen / Bon Citoyen

Re: International texting to Russia does not work

@gblackma thanks, I will give it a try. You too stay safe!

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Mayor / Maire

Re: International texting to Russia does not work

@irinaa...


@hairbag1 wrote:

Might be a problem on the receiving end. Make sure that they haven't somehow Blocked your texts.


My guess is that something is amiss on their end...not yours.

If you can successfully send / receive texts in Canada, it should work for International texts as well.

Keep us posted though in case this ever comes up again.

Good luck and welcome to PM.

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Mayor / Maire

Re: International texting to Russia does not work

Do you know some one else on PM or one of us here that could try to text one of your numbers in Russia? And see if successful.  

 

If previous successful texts from other carrier were from same number as your PM number (because you ported) the “from” number should not be an issue. 

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Good Citizen / Bon Citoyen

Re: International texting to Russia does not work

@LurganIeUk yes, I have a friend on Public Mobile and I asked him to text from his number to test if that would work. It's currently nighttime in Russia so we haven't heard back yet.

If that works, maybe it has something to do with porting the number. I ported my number from Rogers whereas my friend got a new phone number when he moved to Public Mobile.

I will update this post once I have an update.

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Mayor / Maire

Re: International texting to Russia does not work

@irinaa   If you're unable to resolve this, I think you should have moderators take a look at your account.  You can submit a ticket via SIMon chatbot ? mark and follow the prompts or private message Moderator_Team via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

While you wait to hear back from them maybe try the lost/stolen trick to see if it makes any difference.  Log into account and select plans/add-ons tab, then lost/stolen, suspend service, log out wait a few mins, log back in and resume service, log out and restart your phone.

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Good Citizen / Bon Citoyen

Re: International texting to Russia does not work

@dabr on that's an interesting idea, I will try toggling the service! Thank you!
I will also submit a ticket to the mods.

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Mayor / Maire

Re: International texting to Russia does not work

Does local texting work....or to another country?

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Good Citizen / Bon Citoyen

Re: International texting to Russia does not work

@LurganIeUk yes, local texting works.

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