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I'm in Toronto. Calling a 647 number consumed all of my long distance add-on minutes

leocleung
Good Citizen / Bon Citoyen

Hey there,

 

I'm based out of Toronto with a (416) phone number. I've been calling 6473744685 (a Zoom conference line) a lot lately. I assumed this would be considered a local call. Anyway, I got a text yesterday from Public Mobile telling me that I have 10 minutes left of my add-on while I was on the conference line. 

 

Anyone else had this problem? What should I do to get this fixed?

31 REPLIES 31

hairbag1
Mayor / Maire

@leocleung wrote:

Hey there,

 

I'm based out of Toronto with a (416) phone number. I've been calling 6473744685 (a Zoom conference line) a lot lately. I assumed this would be considered a local call. Anyway, I got a text yesterday from Public Mobile telling me that I have 10 minutes left of my add-on while I was on the conference line. 

 

Anyone else had this problem? What should I do to get this fixed?


What base plan did you subscribe to ?

You can get another $5 / 500 minute add-on for now.

Edit, those calls should be local calls. If you have a plan with limited calling ($10 or $15 plans)...perhaps you've run outta plan minutes.

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