and you have confirmed that the country you are calling IS ON the relatively short list of international countries included in this plan?
Thus this post from me earlier.....
Whoops! I didn't know that. I guess reading the small print is useful. I'll try calling some of those other countrie's numbers to test the system. Thanks for the information.
I think the problem is solved.
I suggest for calling Australia that you try Fongo out, it's a free VoIP phone service you can get on your smart device. Australia starts at 3 cents a minute using Fongo to call there.
(Voice-over-Internet-Protocol; basically an internet-based phone.)